Pavers Reviews 2,501

Sarah who is based at the Galleria Hatfield ,was extremely helpful .She was very polite and I think is a asset to your store .Thank you .

We returned to Pavers yesterday as two weeks ago my wife saw a pair of boots she liked. She ended up buying two pairs and I also bought a pair of shoes. Very polite and helpful service.

I ordered a pair of boots online. They arrived at the store. I was greeted by store staff and made to feel welcome. My boots were an excellent fit and I was very pleased with them

Pavers Lechlade Garden Centre
Thelma & Sharon provided excellent service on Saturday 1st Nov.
Friendly, helpful and very professional. Credit to Pavers!

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale.
Of the three pairs of shoes ordered, all delivered to a local garden centre that has a Pavers outlet, I needed to contact Pavers Customer Services to establish whether or not my order was ready to be collected on two occasions, as I’d had no notification.

Always helpful know their products and displays Always fresh looking and great value

Deeply Disappointed – A Birthday Gift Ruined and No Accountability

I rarely leave reviews, but my experience with Pavers has been so frustrating and disheartening that I feel compelled to share it.

I placed an order for a pair of trainers well in advance of my parent's birthday on 19th September, hoping to surprise them with a thoughtful gift. I paid for delivery expecting a smooth and timely service. Instead, I received no tracking information, no updates, and ultimately no gift in time for the occasion.

After waiting far longer than expected, I had to chase the order myself on 30th September, only to be told on 2nd October that the item had likely been lost in transit. I was offered a refund or a replacement. I chose the replacement, hoping Pavers would make things right. But again—nothing arrived, and I was left in the dark.

Eventually, I received a partial refund for the trainers, but not for the delivery charge, which I paid in good faith for a service that was never fulfilled. There was no apology, no explanation, and absolutely no accountability for the failure to deliver either the original item or the replacement.

This wasn’t just a missed delivery—it was a missed moment. A birthday came and went without the gift I had carefully chosen, and the lack of care from Pavers made it even worse. The emotional impact of letting someone down on a special day because a company couldn’t follow through is something I won’t forget.

I expected better. I deserved better. And most importantly, my parent deserved better.

I won’t be shopping with Pavers again, and I strongly urge others to think twice before relying on them for anything time-sensitive or meaningful. When things go wrong, their customer service is slow, unresponsive, and unwilling to take full responsibility.

Bought 2 pairs of sandals one size 37 and the other 39.
The size 39 was exactly the same size as the 37 eventhough 39 was on it. Informed Pavers and their response was ," They were manufactured in different factories " I would like to know how come sizes are not standardised, how can you order on line???

I suffer with complex foot problems due to my diabetes. I thought it was going to be impossible to find suitable footwear due to the deformity on both of my feet. I optimistically went into Pavers (Cannock outlet) & all my fears were diminished when I met Lucy. I explained my concerns / problems she listened took everything on board & advised accordingly. Lucy showed me great empathy especially being a wheelchair user. Lucy was professional but very friendly, didn’t once rush me. All thanks to Lucy I now have not 1 pair but 2 pairs of shoes that fit my feet perfectly. Without Lucy’s help/assistance I doubt I would have any suitable footwear. I will always go to Pavers Cannock for any future footwear & I can recommend anyone with feet problems to visit this branch & you will be welcomed with open arms by Lucy. Eternally grateful Alan Davies

Went to Pavers at Brigg Garden Centre, was looking at the shoes for my birthday present, Pauline came over & asked if I had any shoes in mind, I wanted Skechers Slip-In’s, I tried a couple of pairs & she said maybe try a smaller size, pleased I did, the ones I tried were a perfect fit & definitely look nice aswell, thank you Pauline

good IT page.
Excellent product every time
Delivery always on time

Timely delivery and price plus I was fully aware of where my goods were in the supply chain

I went and got second pair of slippers.I previously went in about a month ago to look at the slippers l knew pavers were good 👍 l purchased 2 pairs of shoe's about 18MONTHS. I Was very impressed with the friendliness of the staff so l went back yhats when I punched my first pair of slippers.. So today l went in to get a second pair and Jodie was there told her how good and comfortable they where and she sead your the man l helped awhile a go she remembered me even told me the colour of the slippers and my stretchers l brought to wich she sead lm glad your happy with them l cant fault your staff but l cant deniey there professionaliesm
Eather.. Yours sincerely Garry w Hudson

Beautiful shoes amazing price
The delivery took a while but was well worth
5⭐️

I had 3 pairs of pavers leather ankle boots and after one season was bored with them and put them in the wardrobe.(In order to warn others I have not put the correct date). Forward to this autumn, the uppers have come away from the sole and the soles cracked all the way across. Having investigated it seems that we have to expect this of shoes with polyurethane soles due to hydrolysis. What the hell?

I lave the handbag l bought at pavers inbrancestown lreand thank you

I picked my trainers up from Pavers at Brigg Garden Centre today, the assistant who served me was called Pauline, she was brilliant in the fact that she asked me to try my trainers on before I left the store, when I thought that they were too loose fitting she tightened up all the laces for me and they fitted like a glove. If I had them delivered to my home I would have thought they were too loose fitting and returned them to Pavers, but Pauline
made them feel so much better and now I can wear them with ease because they are so comfortable.
I will certainly buy from Pavers again

I gave a poor review of olive Loretta shoes saying they were very slippery on wet floors, and received a reply saying they were leather and not meant to be worn in the rain. The sole is not leather it is some kind of rubber/plastic. Why did the sales assistant sell me a process to make them waterproof on all three pairs I bought, if they are not meant to be worn in the rain?

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Terrible service!
Ordered shoes online, advised 5 working days! Received an email then saying ‘slight delay’ now 14 days on still no shoes. Trying to get an update is like extracting blood from a stone. They respond infrequently and are not proactive in coming forward with updates. Shame really because the product is let down by the service!