Pavers Reviews 2,501

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Many customers praise the staff for their exceptional helpfulness and kindness, making their shopping experience pleasant and successful. People often highlight the personalized advice and support received, which helped them find suitable footwear, even for specific needs or foot problems. The quality of the products is frequently described as good, with many finding their purchases comfortable and stylish. However, some customers experienced issues with online orders, noting delays in delivery and problems with tracking information. There were also instances where the product quality did not meet expectations, such as shoes lacking advertised features or having durability concerns, and inconsistencies in sizing between different pairs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the comfort, fit, and overall... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

People report ambiguous experiences with quality, with many customers praising the comfort, fit, and overall... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and receiving... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick and timely arrivals, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 3 out of 5 stars

I required a pair of trainers with an arch support. The pair I ordered stated that they had an arch support unfortunately when I received them it was non existent. This meant that I had to buy an... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leigh @Pavers, Ramsgate Garden

I cannot Thank Leigh @Ramsgate Garden Centre Pavers branch enough for helping my Mum. She tried on quite a few pairs of boots in a few different colours, but Leigh was so very patient and nothing was too much trouble for her. In fact all the staff were all very lovely there. Mum did indeed find her perfect boots and slippers. Thanks for all your help :)

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased two pair of dress boots for…

Purchased two pair of dress boots for myself and one pair of dress boots for my grandson last year. Good quality comfortable and good price. Bought another pair of dress boots and a pair of shoes two weeks ago. Same as last time good quality comfortable and good price. Staff in shop were superb. Will buy my shoes from pavers again.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend for foot wear

Highly recommend for foot wear
While shopping with my aunt we asked for some assistance and Julie came over to help with my decision making she was brilliant and listened to all the questions she also recommended insoles to help with my feet as I wear steel toe cap boots all day but once I put these on they felt great thank you Julie and the team at Lincoln pavers at pennells will definitely call again

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Winter Boots not watertight

ike the comfort of Rieker and to date this year between my husband and myself have bought five pairs of shoes so bought a pair of ankle boots two weeks ago costing £79.99. Wore them outside in the rain and my feet were soaking wet. Took them back to the shop only to be informed that they were not waterproof. Why would you pay £79.99 for a pair of boots which can't be worn in winter conditions? looked up Rieker advice and they confirm that their boots are not waterproof. Had I been advised of this I would not have bought them. They have just lost a regular customer.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Unhappy

I visited the st Enoch centre store on Tuesday the 2nd of December I was approached by a dark haired lady her name was Jane and asked for help I explained what I wanted and she didn’t seem at all interested and spent time looking around her. Once she had given me the shoes and I tried them on she was trying to sell me shoe care and told me what good it would do and did I need a hand bag I felt as though I was being pressured into buying these items so I bought the shoes and left the store. I would not visit the store again as she made me feel very uncomfortable

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Mary at High Legh Garden Centre was so…

Mary at High Legh Garden Centre was so helpful and kind dealing with my 93 year old mother. She successfully located the shoes mum wanted in the right size, despite the system saying none were available, and helped her get them on and off. Brilliant service, thank you so much.
And the shoes are good too.....

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Pavers outreach to worthy cause

I have been a customer in Pavers Blancharstown for many years and in all that time I have got great value and wonderful service.I work in a school which participates in Team Hope Christmas Shoebox. Every year the Blancharstown staff keep the empty boxes for me -and in a very busy store they are exceptionally helpful - courteous and supportive of this project.This year our school has sent 307 boxes to children in eastern Europe and Africa - all the empty boxes from Pavers Blanchardstown- thanks to all staff.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Walsall Pavers

A lady called Gurmit in the Walsall Pavers located in Boundary Mills was very helpful and friendly. She came up to me to see if I needed help. I wanted a boot in a different size to the one on the shop floor so she checked on her tablet and found a pair in West Bromwich, and offered to give me the phone number if I wanted to give them a call. She directed me to the website as well in case I wanted to order online.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, as always from Pavers. Great that those who have difficulties getting shoes to fit, for various reasons, have somewhere to shop in comfort.

October 18, 2024
Rated 5 out of 5 stars

I must give Andrea a shout out 100%…

I must give Andrea in Pavers Killarney a shout out 100% customer service at 5 /50 this evening in Pavers Killarney. It was 5/50 when I entered store,was having a quick look for red boots. Andrea came and asked if I needed help, felt really bad as I knew it was almost closing time. Saying that to Andrea (asking her name ) she said no trouble and went on to show me few pairs. Didn't have my size, she said look take a photo showing me no on tag etc. On the bus back I went online and ordered my red boots. Thanks a million. Couldn't believe when Andrea told me she was training . After spending years in retail I know excellent customer service when I receive it. Wish we had an Andrea in every retail outlet. Happy customer

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

The worst after sales service ever!!!

Please do not review any Pavers product until you have had them for a reasonable time or unless their is an immediate fault. Initially they might be soft and comfy but how long before they wear and let in water? Their customer services constantly waffle on and on. They are happy to take money off you and then hide away. Cowardly people. My complaint has been going on for many months.

October 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look