Pavers Reviews 2,501

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Many customers praise the staff for their exceptional helpfulness and kindness, making their shopping experience pleasant and successful. People often highlight the personalized advice and support received, which helped them find suitable footwear, even for specific needs or foot problems. The quality of the products is frequently described as good, with many finding their purchases comfortable and stylish. However, some customers experienced issues with online orders, noting delays in delivery and problems with tracking information. There were also instances where the product quality did not meet expectations, such as shoes lacking advertised features or having durability concerns, and inconsistencies in sizing between different pairs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the comfort, fit, and overall... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

People report ambiguous experiences with quality, with many customers praising the comfort, fit, and overall... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and receiving... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick and timely arrivals, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 3 out of 5 stars

I required a pair of trainers with an arch support. The pair I ordered stated that they had an arch support unfortunately when I received them it was non existent. This meant that I had to buy an... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered a pair of boots from Pavers…

I ordered a pair of boots from Pavers the total cost 63.49 euros in earlySept and received an e mail to say they were dispatched on Sept 12th and nothing since. When I called them they said lost in transit and would send another pair I think it must have been a cloned site and phone number as I have heard nothing since very dissapointed

September 3, 2024
Unprompted review
Rated 3 out of 5 stars

Not package well

Not package well. Boxes not sealed so shoes fell out potentially damaging them in transit. Also did not meet expected delivery dates so package abandoned by evri (rubbish company) on driveway in plain sight.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

I visited the York store today to…

I visited the York store today to enquire about some shoes for my mother in law, who is 91 years old. We are actually from Liverpool. Bev was very knowledgeable and helpful and explained the benefits of a more stable shoe for the elderly. She did not rush us at all even though we didn't purchase anything. We will definitely visit the Liverpool store on our return with my mother in law. Bev is an asset to your company and her customer service skills were excellent........a rare thing these days. Thank you Bev.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Discount for questionnaire completion

I was asked to fill in a questionnaire with the gift of 15% discount on completion. I did so, but when I attempted to enter the code on my purchase, the page said it was invalid! So be warned, don't enter the questionnaire, as they don't do what they promise.

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Just received though Trustpilot that…

Just received though Trustpilot that you are sending my trainers today having surprisingly arriving overnight if you can believe that.
But no mention of the compensation I was promised.
Last night I received a email to say out of stock still due for dispatch on 22/08/2024 although they were advertised on their website for immediate delivery so it’s very difficult to trust this company if they are ever telling the truth

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 pair's of shoes

Ordered 2 pair's of shoes, first pair I opened a yellow stain on the white shoe and the second pair I opened were an odd pair of shoes in the box, very disappointed, plus it's costing me money to send back

July 19, 2024
Rated 5 out of 5 stars

Great staff

I was very pleased with the attention and expert assistance i received from.assistant Trudy on Sat 3/08/24 also.on returning to store in Blanchardstown I received the same care & expert advice from member of staff Lucinda? Staff like these give Pavers the good name

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Online shopping made easy

I recently purchased sandals online from Pavers.ie in their sale. They were great value and fitted perfectly. I was surprised when they were delivered so promptly through An Post. I will be a return customer.

July 19, 2024
Rated 5 out of 5 stars

Meeting my requirements!

Went to Pavers Taverham to look for particular shoes. However they weren’t practical and Olivia quickly offered alternatives and once she established what ‘I’ really wanted she was able to find the best shoes for me. So after going to look at some shoes I ended up buying a pair of shoes just right for me.
Nice to find a helpful and committed person with patience and good humour. I know where my shoes are coming from in the future!

July 6, 2024
Unprompted review

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