The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,
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purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more
Company replied
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more
Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more
Company details
About pavers.us
Written by the company
Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered.
At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again.
Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.us
4.3
Excellent
286 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I can’t answer about the product…
I can’t answer about the product because it’s been it transit since January 6th. DHL is the provider.
February 14, 2022
Reply from pavers.us
Hi Andrew,
I am sorry for the long delay with the delivery company.
I can see it arrived with you yesterday. I hope you are happy with the item now that it has arrived.
Kind regards
Vittoria
I have these shoes in black and love…
I have these shoes in black and love them so I ordered the Navy
February 14, 2022
I am so happy that I found my favourite…
I am so happy that I found my favourite shoes in your store! Got my order quickly ☺️
February 14, 2022
Great boots at a terrific price
Great boots at a terrific price.
Quick delivery too.
February 12, 2022
I absolutely love these shoes!!!
I probably have about 10 pairs of these shoes now!! I have many colors and have had my doctor put orthotic type inserts just to add extra support since I have feet issues, but these are wonderful shoes that I wear daily. Highly recommend!
February 12, 2022
Loooove them
Loooove them! So comfy and warm 😍 The wedge heel is the right height too! True to size.
February 11, 2022
It was all great
February 10, 2022
Great product/Great Shopping experience
Great product. Great shopping experience.
I will continue to shop PAVERS.
February 9, 2022
I received exactly what I ordered
I received exactly what I ordered. I have been looking for this style/type for months & finally found them. The quality is perfect, so happy. The only reason for the 4-stars is the length of time it took for them to arrive.
February 7, 2022
Never received the shoes and didn't get…
Never received the shoes and didn't get a response back from the company either.
February 7, 2022
Reply from pavers.us
HI James,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. Unfortunately it appears that the original item was lost in transit. I can see that my colleague arranged a replacement pair 02/02 that should now be on the way.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Where are my house shoes?
My house shoes shipped 1/4/2022. As of 2/7/2022, I have not yet received them.
Genna Gibbs
February 7, 2022
Reply from pavers.us
Hi Genna,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Go Across the Pond
I was hesitant to purchase from a store out of the US, but I am very pleased that I did! Communication was excellent. The only negative is that it took very long for the order to arrive. However, the price was excellent, and I could not find the same shoes elsewhere. I will definitely purchase again!
February 7, 2022
The shoes I purchased were the wrong…
The shoes I purchased were the wrong size and when I tried to exchange them it was too expensive. You need local office
February 6, 2022
Reply from pavers.us
Hi Margueretta,
Thank you for your feedback
We shall certainly take it on board.
Kind regards
Vittoria
Ordering from your company was very…
Ordering from your company was very easy and uncomplicated. Good communication on tracking.
February 5, 2022
🙏Thank you👍
February 5, 2022
Took way to long to receive I had to…
Took way to long to receive I had to send an email to find out what was going on. I just returned the boots. I want a full Refund ASAP.
Terrible product and customer service
February 5, 2022
Reply from pavers.us
Hi Elizabeth,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
If you would like an immediate refund please provide your proof of postage via email to helpdesk@pavers.co.uk so we can arrange this for you.
We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.
Kind regards,
Joanna
The slippers are great and price is…
The slippers are great and price is great. The delivery was a bit slow but some things are worth the wait.
February 4, 2022
I have a pair of shoes similar to the…
I have a pair of shoes similar to the ones I ordered from Pavers. They were so comfortable that I had been looking all over to replicate them. The pair from Pavers are so close and so comfy ... I am soooo happy with them.
February 4, 2022
It took so long to arrive that I had…
It took so long to arrive that I had forgotten about it. Also when it arrived it was in a broken box, felt like it was a display sample as one boot felt bigger then the other. I paid $70.00 dollars when the box said $49.99! On sale! Omg never again!!! Carmen
February 1, 2022
Reply from pavers.us
Hi Carmen,
I am very sorry for how the shoes arrived.
I have emailed you on what we can do next to get this sorted for you.
Once again my apolgies
Kind regards
Vittoria
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