pavers.us Reviews 286

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,

Rated 3 out of 5 stars

purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more

Company replied

Rated 4 out of 5 stars

It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more

Rated 5 out of 5 stars

Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more

Company details

About pavers.us

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

286 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The product is what I expected

The product is what I expected. It is nice and comfortable. It is a bit slippery with my socks on, but manageable. I did not get any early emails while waiting for the product. So, I was a bit concerned, but received an immediate response when I inquired about the delivery.

February 25, 2022
Rated 5 out of 5 stars

I am very pleased with the boots I…

I am very pleased with the boots I ordered. They shipped out quickly and arrived in a reasonable time. The boots are just as nice as I hoped they would be. They are well fitting and seem to be well made. I will most definitely be shopping Pavers again in the future.

February 24, 2022
Rated 5 out of 5 stars

Got the ankle boots I ordered and I…

Got the ankle boots I ordered and I love them! They look fantastic with a skirt or jeans. It took a while to receive them, but hey, everything is taking a while to get these days. Patience is the key.

February 23, 2022
Rated 5 out of 5 stars

These are beautiful boots

These are beautiful boots! I bought two pairs. One, a pair of gray slouch biker-look boots, and another brown cowboy-look pair. They are super cute, look expensive, not cheap, and feel good with a fur lining. I usually always have to try on boots before buying, but both of these boots were true to size and very comfortable. They were not tight at all and had no painful areas. I will definitely buy more boots from this company.

February 23, 2022
Rated 1 out of 5 stars

You sent the wrong size....two sizes…

You sent the wrong size....two sizes too small. I returned the shoes the next day, Feb. 3, 2022. That is almost three weeks ago and I still don't have a refund. I don't seem to have a way to track the package, but you should have it in three weeks. Please send my refund to Paypal. Thank you. Ruth Stewart

February 23, 2022
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Reply from pavers.us

Hi Ruth,

Thank you for taking the time to write a review. We are so sorry to hear that the incorrect item was received. We do have procedures in place that should ensure all orders are checked before despatch so we are sorry that this mistake was missed.

Unfortunately, upon tracking your return, it appears it has become stuck in the couriers system. In light of this we have arranged a manual refund and the funds should reach your PayPal in the next 3-5 working days.

We would like to sincerely apologise for letting you down on this occasion. Please do let us know if we can be of any further assistance.

Kind regards,
Joanna

Rated 4 out of 5 stars

Great quality but run small

I ordered an 11W. I did not realize they were coming from outside the country but figured this should fit well, as it always does. I waited a long time for them, weeks. When they arrived I loved how beautiful and well made they were. Unfortunately both pairs were small. The clogs I managed to fit because there was no back to them, but the blue leather tennies I could not even put on and lace up. In my opinion they run very small. I will be returning the blue leather shoes but keeping the cloggs to wear around the house for short periods of time.

February 21, 2022
Rated 5 out of 5 stars

Excellent

I order the brand Flyflot shoes and have been constantly happy with their product and their service.

February 17, 2022
Rated 1 out of 5 stars

I ordered more than a month ago and did…

I ordered more than a month ago and did not receive my order There is no explanation or recourse

February 17, 2022
pavers.us logo

Reply from pavers.us

Hi Sondra,

Thank you for taking the time to write a review. We are sorry to hear that your order has not arrived. Unfortunately, it appears it may be lost in transit as there has been no update on the tracking since despatch.

Please could you confirm via email to helpdesk@pavers.co.uk if you would you like for us to send the item again if it is still available or if you would prefer a full refund?

We would like to apologise for any disappointment caused.

Kind regards,
Joanna

Rated 5 out of 5 stars

The boots I ordered

I ordered 3 pair of boots of which I received 2. The money for the other pair of boots was put back in my card.. I am very happy with my purchase .. I will order other shoes or boots in the future .
Thank you.

February 16, 2022

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