pavers.us Reviews 286

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,

Rated 3 out of 5 stars

purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more

Company replied

Rated 4 out of 5 stars

It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more

Rated 5 out of 5 stars

Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more

Company details

About pavers.us

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

286 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

It took so long for these shoes to come…

It took so long for these shoes to come in. I ordered wide width and id not receive them. I now have to give the shoes away and cannot wear them
I will not order from this company again

March 26, 2022
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Reply from pavers.us

Hi Sonya,

Thank you for your review.

I am very sorry for the delay in the item getting to you, it looks like it took a few days to clear customs on this occasion.

The item you purchased is from our wider d-e range, therefore, I would expect that our extra wide e-ee range would be more suitable for you.

Once again my apologies for the disappointment on this occasion.

Kind regards

Vittoria

Rated 3 out of 5 stars

Their Flyflot clogs are amazing!

I loooooove their Flyflot (wide fit) clogs and will continue to buy them! They are lightweight and super comfortable. I believe I now have 6 pair and the colors are beautiful! They look great with casual dresses, pants and shorts! I also tried some of the boots and a different kind of clogs from Pavers and didn’t have the same experience. The ruched calf boots were quite narrow and unnatural feeling and the white wedge heel clogs were wide and sloshy. So, my recommendation is stick with the Flyflot clogs! They are incredible!

March 14, 2022
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Reply from pavers.us

Hi Launa,

Thank you for taking the time to write a review.

We are happy to hear that you are pleased with the fly flot ranges we stock and sorry to hear about your problems with the other ranges. We will forward these problems on to our buying and quality teams so that they can take this feedback in mind for our future offerings.

We apologise for any disappointment caused.

Kind Regards

Neil

Rated 5 out of 5 stars

I love Flyfloat

I love Flyfloat. Really, really comfortable. First Flyfloat house shoes bought several years ago when visited family in Germany and was impressed with the comfort (I have issue with a pinched nerve in my right foot). For several years I am wearing only Flyfloat clogs as house shoes. Would love if there is a store in my state as it would be more convenient to try and buy a casual shoe.

March 13, 2022
Rated 1 out of 5 stars

I never received my shoes

I never received my shoes. I even paid for the rush order amount. I would like to be reimbursed for them. If I get them I will return them. Not a good company. I am very disappointed.

March 11, 2022
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Reply from pavers.us

Hi Kathryn,

My apologies that this item never arrived. It looks like the item has been lost in transit. I have now refunded the order in full for you.

Once again my apologies.

Kind regards

Vittoria

Rated 3 out of 5 stars

This rating is for the shoes…

This rating is for the shoes themselves....I am disappointed that the "height" of the closed toe slip on is not nearly as what I have previously purchased. It is hard to understand the "height" since they only reveal the European measurements and not inches. Plus, the insides seem like they are "slippery"' , like it may be hard to keep them on my feet. Like I said, I am totally disappointed since I really looked forward to getting these. I have not worn the open toed ones (cold winter in New England) but HOPE they will be better. With the foreign money fees, I am not inclined to attempt to return them.

March 9, 2022
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Reply from pavers.us

Dear customer,

Thank you for your review.

I am very sorry that the item was not suitable.

We offer a wide range of different styles to meet different needs.

Kind regards

Vittoria

Rated 5 out of 5 stars

From the time I found and ordered my…

From the time I found and ordered my slippers, which I love, I have wanted to purchase more. The slippers are very comfy. I am a diabetic and my feet feel so much better now that I have something on them that keep the feet from having problems.

Thank you!

March 7, 2022
Rated 1 out of 5 stars

Incorrect pricing

I purchased the clogs for $27.99 and when I received them, $19.99 was the price on the side of the box. Very unfair especially I since I have purchased 4 pairs of these from you. Wheres my credit???
Also, I had to return one pair of these clogs because they didn't look like the picture.

March 5, 2022
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Reply from pavers.us

Hi Judith,

Thank you for taking the time to write a review. We are sorry to hear of this situation. Please could you provide an image of the price tag via email to helpdesk@pavers.co.uk so we can look into this further for you?

We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.

Kind regards,
Joanna

Rated 2 out of 5 stars

They are cute and fairly comfortable…

They are cute and fairly comfortable but won’t stay on. I can’t wear them.

March 5, 2022
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Reply from pavers.us

Hi Sarie,

Thank you for taking the time to write a review. We are so sorry to hear that the item is not suitable on this occasion. If the product has not been worn it can be returned using the label generated on the link below-
http://pavers.returns.international

We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.

Kind regards,
Joanna

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