A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more
Company replied
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Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Westlington Quarry, GL56 6EG, Chipping Campden, United Kingdom
Replied to 69% of negative reviews
Typically replies within 48 hours
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Great service and delivery no issues. A friendly helpful company i would return to..
A mistake was made in my first review of only giving 1 star.. it should be 5 so is now corrected

Reply from Paving Direct
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pale buff colour block that looked like real stone with some variation in colour. They sent three samples very quickly and cheaply which confirmed our selection. Next step is to arrange a contractor and order enough for circa 65sqm.

Reply from Paving Direct
Needed some materials quite quickly and ordered online for delivery 2 days later, perfect

Reply from Paving Direct
Great customer service. My item was out of stock they phoned me to see if I wanted a refund or would I like to wait for it to come back in stock. I opted to wait it came quicker than expected with free next day delivery. Good quality products. Just placed another order.

Reply from Paving Direct
Requested samples of various porcelain paving colours and received them promptly and well packaged. Now I just have to get my wife to agree to a colour and style that she's happy with.

Reply from Paving Direct
Really easy to order, slabs are perfect, just what we were looking for, no damage to any of them. Delivery driver was so helpful and a really nice chap. Only downside was that they couldn’t give me a definate delivery day, which is awkward when you are working.

Reply from Paving Direct
the stone cladding is great, getting my £8.99 back or the sample was not, did not get either, and had to go depot to pick up my order, as they got my tel number wrong, yet they could text me.

Reply from Paving Direct
Delivered promptly - this is so easy to use and gives great results.
Definitely be using again

Reply from Paving Direct

Reply from Paving Direct
Sample brick delivered within timescale, was as described.

Reply from Paving Direct

Reply from Paving Direct
Delivery was quick, but two of the samples were broken. Samantha at Paving Direct contacted me and quickly sent replacement samples. Wonderful customer service!

Reply from Paving Direct
Delivery was speedy. Two slabs were broken in transit and Sam in the support department was excellent responding to any of my queries.
I took photos of the broken slabs to forward to Sam and got the replicants two days later.

Reply from Paving Direct
This company was brilliant. Helpful on the phone, online and in person, be it the guys in the office or down in the yard. Were able to help with the first delivery and also when I needed to collect some extra bricks un person. Highly recommend.

Reply from Paving Direct
The service we received from Paving Direct has been fantastic from start to finish.
Quickly delivered samples and made time, late in the afternoon when we visited the showroom, to view some larger samples to verify the slab patterning.
Communication via email from the office before and after I placed our order online was consistently quick and organising a return of an unopened pack was also nice and easy.
Many thanks and a special thank you to Sam for the fantastic service

Reply from Paving Direct
Very helpful. I only needed a few individual slabs for a repair job and they were happy to open a pallet for me and sell them at a very reasonable price.

Reply from Paving Direct
Ordered some porcelain patio slab samples - they came really quickly and are a decent size to gain an idea of how they'll look. Good to see them in the flesh as it were and lay them outside to see them in all lights and weathers.

Reply from Paving Direct
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