Paving Direct Reviews 3,998

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their quality and attractive appearance. Many appreciate the smooth ordering process and prompt delivery, often noting that items arrived on time and in good condition. The service is frequently described as fantastic, with helpful staff providing good communication and efficient resolution of issues. However, some customers experienced issues with delivery, including delays, incorrect items, or damaged goods upon arrival. A few also reported difficulties with communication regarding order status and delivery schedules, leading to frustration and inconvenience.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and rapid delivery,... See more

Product

Reviewers mention positive feedback about product. Many customers are very pleased with the product quality,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some praising... See more

Service

Users describe positive interactions with service, highlighting efficient service, rapid delivery, and good... See more

Quality

Customers generally had positive experiences with product quality. Many reviewers praised the good quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more

Company replied

Rated 4 out of 5 stars

Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep roa... See more

Company replied

Rated 4 out of 5 stars

Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.

Company replied

Rated 5 out of 5 stars

We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... See more

Company replied


Company details

  1. Garden Center

Written by the company

Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service and delivery no issues

Great service and delivery no issues. A friendly helpful company i would return to..

A mistake was made in my first review of only giving 1 star.. it should be 5 so is now corrected

September 3, 2025
Unprompted review
Paving Direct logo

Reply from Paving Direct

Thank you for your 5-star review. At PavingDirect, we’re committed to quality and service – so it’s great to see that reflected in your experience

Rated 5 out of 5 stars

Samples sealed the deal …

We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pale buff colour block that looked like real stone with some variation in colour. They sent three samples very quickly and cheaply which confirmed our selection. Next step is to arrange a contractor and order enough for circa 65sqm.

August 19, 2025
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Reply from Paving Direct

Thank you for taking the time to leave us your feedback, we are delighted to hear you have been provided with excellent service by our team. Please contact us if you need further assistance

Rated 5 out of 5 stars

Needed some materials quite quickly and…

Needed some materials quite quickly and ordered online for delivery 2 days later, perfect

July 3, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your feedback, we're glad to see everything arrived on time.
Please don't hesitate to contact a member of our team if we can assist you further

Rated 5 out of 5 stars

Great customer service

Great customer service. My item was out of stock they phoned me to see if I wanted a refund or would I like to wait for it to come back in stock. I opted to wait it came quicker than expected with free next day delivery. Good quality products. Just placed another order.

August 4, 2025
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Reply from Paving Direct

Thank you for taking the time to leave this review - it's very much appreciated. Happy to hear we exceeded your expectations. It would be great to see a picture of your finished project

Rated 5 out of 5 stars

Requested samples of various porcelain…

Requested samples of various porcelain paving colours and received them promptly and well packaged. Now I just have to get my wife to agree to a colour and style that she's happy with.

August 4, 2025
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Reply from Paving Direct

Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.

Rated 5 out of 5 stars

Fantastic

Fantastic, easy to use product. Super speedy delivery

July 29, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your feedback
We’re delighted to hear that you are happy with the service provided.

Rated 5 out of 5 stars

Really easy to order

Really easy to order, slabs are perfect, just what we were looking for, no damage to any of them. Delivery driver was so helpful and a really nice chap. Only downside was that they couldn’t give me a definate delivery day, which is awkward when you are working.

July 31, 2025
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Reply from Paving Direct

Thank you for taking the time to leave us your feedback, we are delighted to hear you have been provided with excellent service by our team,

Rated 4 out of 5 stars

the stone cladding is great

the stone cladding is great, getting my £8.99 back or the sample was not, did not get either, and had to go depot to pick up my order, as they got my tel number wrong, yet they could text me.

July 28, 2025
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Reply from Paving Direct

Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. As advised a full refund has been issued for the sample. If there is anything we can do to assist you further, please contact a member of our customer service team so we can discuss this further.

Rated 5 out of 5 stars

Very easy to use

Delivered promptly - this is so easy to use and gives great results.
Definitely be using again

July 14, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your feedback, we're glad to see everything arrived on time.
Please don't hesitate to contact a member of our team if we can assist you further

Rated 1 out of 5 stars

Expensive product

Expensive product
Didn’t work at all waste of time

July 23, 2025
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Reply from Paving Direct

We're sorry to hear you are displeased. Further to our communication, as you have used a product which is not ours, we need some more information from you in order to help clean the staining you have experienced.
Thank you

Rated 5 out of 5 stars

Sample brick delivered within…

Sample brick delivered within timescale, was as described.

July 16, 2025
Paving Direct logo

Reply from Paving Direct

Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.

Rated 5 out of 5 stars

Very quick and easy

July 14, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your feedback
We’re delighted to hear that you are happy with the service provided.

Rated 5 out of 5 stars

Good product

Good product
Delivery on time

July 14, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for such positive feedback, we are pleased to hear you're happy with your product, please let us know if we can assist you further.

Rated 5 out of 5 stars

Quick delivery and well packaged

Quick delivery and well packaged

July 9, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your feedback, we're glad to see everything arrived on time.
Please don't hesitate to contact a member of our team if we can assist you further

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, but two of the samples were broken. Samantha at Paving Direct contacted me and quickly sent replacement samples. Wonderful customer service!

July 8, 2025
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Reply from Paving Direct

Thank you for taking the time to leave us your feedback, we are sorry to see that your samples arrived broken, as advised we would be happy to issue further samples to you,

Rated 5 out of 5 stars

Excellent customer Service

Delivery was speedy. Two slabs were broken in transit and Sam in the support department was excellent responding to any of my queries.
I took photos of the broken slabs to forward to Sam and got the replicants two days later.

June 30, 2025
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Reply from Paving Direct

Thank you for your positive feedback, we are delighted to hear you have been provided with excellent service by our staff and hope you enjoy your product.

Rated 5 out of 5 stars

This company was brilliant

This company was brilliant. Helpful on the phone, online and in person, be it the guys in the office or down in the yard. Were able to help with the first delivery and also when I needed to collect some extra bricks un person. Highly recommend.

June 27, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for taking the time to leave us your feedback, we are delighted to hear you have been provided with excellent service by our team.

Rated 5 out of 5 stars

Excellent Service

The service we received from Paving Direct has been fantastic from start to finish.

Quickly delivered samples and made time, late in the afternoon when we visited the showroom, to view some larger samples to verify the slab patterning.

Communication via email from the office before and after I placed our order online was consistently quick and organising a return of an unopened pack was also nice and easy.

Many thanks and a special thank you to Sam for the fantastic service

July 11, 2025
Unprompted review
Paving Direct logo

Reply from Paving Direct

Thank you for your positive feedback, we are delighted to hear you have been provided with excellent service by our staff.

Rated 5 out of 5 stars

Very helpful

Very helpful. I only needed a few individual slabs for a repair job and they were happy to open a pallet for me and sell them at a very reasonable price.

June 26, 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your feedback, we're delighted to hear you're happy with the service you have received,

Rated 5 out of 5 stars

Porcelain patio slab samples.

Ordered some porcelain patio slab samples - they came really quickly and are a decent size to gain an idea of how they'll look. Good to see them in the flesh as it were and lay them outside to see them in all lights and weathers.

June 18, 2025
Paving Direct logo

Reply from Paving Direct

We would like to thank you for taking the time to leave us your feedback, we look forward to assisting you in the future,

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