After initial issues, 60 % of the slabs were lovely and the others were collected and refunded pro rata. We could have had replacements instead of refund but reduced area paved rather than wait as had... See more
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Review summary
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Clear website to make choices. Simple ordering format and decent delivery. Getting updates on delivery times wasn't particularly easy but the staff at Paving UK helped by getting in touch with the del... See more
Company replied
Order did not arrive on selected date even though it was on the email from the company. I was not advised that they were not bothering to deliver. No calls or emails. I had to call the sales departmen... See more
Company replied
Two issues: The most important was the delivery packaging. The 212 setts were delivered loose in a tonne bag with no attempt to stack or otherwise protect edges. This resulted to many being... See more
Company replied
Company details
- Natural Stone Supplier
- Garden Building Supplier
- Landscaping Service
- Landscaping Supply Store
- Paving Materials Supplier
Written by the company
At Paving UK, we're passionate about helping customers create outdoor spaces they'll love. Whether you're laying a new patio, transforming a garden, or completing a larger landscaping project, we offer an extensive range of porcelain paving, natural stone, block paving, edging, and landscaping products to suit every style and budget. Every product is carefully selected for its quality, durability, and value, giving you confidence in every purchase. As a family-run business based in the West Midlands, we've grown from a trusted local supplier into one of the UK's leading national paving retailers. By importing premium porcelain and natural stone directly from carefully chosen manufacturers, and holding over 100,000m² of stock, we're able to offer competitive prices and fast nationwide delivery. We're also one of the few national suppliers to offer Split Packs, allowing you to order the exact quantity your project requires, reducing waste and unnecessary cost. We're committed to making your experience as straightforward as possible, from choosing the right products to receiving your order. Our knowledgeable team is always on hand to provide honest advice, answer questions, and help you find the perfect paving solution. Whether you need product recommendations, order support, or guidance for your project, we're here to help every step of the way.
Contact info
The Station Yard, Uttoxeter Road, ST11 9JR, Stoke-On-Trent, United Kingdom
- 01782 355170
- sales@pavinguk.co.uk
- pavinguk.co.uk
3.3
Average
569 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to finish!!!!
Great experience from start to finish, delivery arrived promptly. Would recommend.
December 11, 2024
Unprompted review
GREAT SERVICE AND CHOICE WAS EXCELLENT
Thank you for delivering so promptly and the service we received was exceptional. The paving looks brilliant we are so happy with how it looks. Can't fault the service we received.
November 1, 2024
Unprompted review
New Supplier
After being let down by my current supplier I thought I would give Paving UK a try. Nothing but 100% satisfaction with the ordering process and delivery. Good communication with the sales team! Will definitely be using again 👍
January 7, 2025
Unprompted review
Prompt delivery great prices
Easy to order and came right on time. Very happy with the quality of the slabs and they were a great price. Would definitely recommend paving Uk
December 17, 2024
Unprompted review
Excellent after sales service from Sarah
December 11, 2024
Unprompted review
Very easy transaction
Very easy transaction. Haven’t paid the slabs yet but very happy with, process, super quick delivery options and the communication. Would definitely recommend.
November 24, 2024
Unprompted review
Reply from Paving UK
Hi Carl,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
Exceptional Quality and Service - Highly Recommend!
We recently sourced materials from Paving UK, and I’m beyond impressed with the quality and service they provided. Their selection of paving stones, asphalt and other supplies is extensive, and everything is top notch. It’s clear they prioritise quality and customer satisfaction.
The team was incredibly knowledgeable and helped me choose the best materials for m project. They were patient with my questions and provided valuable insights. Delivery was prompt, and everything arrived in perfect condition.
I highly recommend Paving UK for anyone looking for reliable, high-quality materials.
November 21, 2024
Unprompted review
Avoid, really not worth it.
Avoid, simple. There's a reason there rating on here is 2.8.
I ordered a total of 39.04m2 mint sawn sandstone slabs, ~120 slabs, unfortunately ~40 arrived damaged and beyond use which is ~33% damaged. Some of the damage is rust (tried cleaning) so nothing to do with transit.
Emailed their customer service, received a poor response back stating that they will only replace 5.22m2 worth of slabs meaning I don't have enough to complete my project.
I've got plenty of photos to back up my claim, which I've supplied to them.
My advice is to go with another supplier with better customer feedback than this one!
October 30, 2024
Unprompted review
Reply from Paving UK
Dear Matt,
Thank you for sharing your feedback. We are genuinely sorry to hear that you are dissatisfied with the resolution we offered for your order.
As part of our standard practice, we ask all customers to check their orders thoroughly and report damages as a job lot to ensure we can address the issue comprehensively. In your case, the reported damages spanned multiple packs and totaled 6.39m²—just over 16% of the order. Upon review, we acknowledged the situation and agreed to replace 5.22m² of the reported damages, exceeding the 10% coverage outlined in our terms and conditions (equating to 3.90m²).
We also highlighted that some of the reported damaged or varied paving could potentially be utilized for cuts or less visible areas within the project. This is a common industry practice to minimize waste and ensure projects can continue smoothly.
Throughout our correspondence, we aimed to remain professional and accommodating, balancing fairness with adherence to our policies. We provided clear evidence of our terms and conditions to explain the reasoning behind our decision and went beyond those terms in an effort to resolve the matter satisfactorily. Unfortunately, some of the responses we received were abrupt and, at times, borderline threatening, which made the situation more challenging.
We are genuinely sorry that our efforts to resolve the issue fell short of your expectations. Our goal is always to be fair, transparent, and helpful to all our customers.
Kind regards,
Paving UK
Broken tiles in delivery and no replacements unless photographic evidence provided. On a £1500 order!
I ordered £1500 of grey porcelain pavers and each of the pallets had cracked tiles at the bottom. In total there were 10 scrap tiles. I called up to ask for replacements but was told that photos were needed.
Unfortunately I didn't take any photos, partly because I was paying for labour to help lay the pavers and because the skip we had was due for collection.
To be told that photographic evidence was required after spending over £1500 is pretty low.
The assistant I spoke to was particularly curt.
I will therefore be leaving negative feedback.
Additionally, I'm not stupid and did order 15% extra but you managed to destroy all of them so thanks for the advice.
And furthermore, you don't always read the terms and conditions of sale when in the middle of laying a 50m2 patio.
October 12, 2024
Reply from Paving UK
Dear Vin,
Thank you for sharing your feedback. We’re sorry to hear about your experience and any inconvenience caused.
To ensure fairness and transparency, our policy requires photographic evidence of any damages to assess the issue accurately. This is outlined in our terms and conditions, which are agreed upon at the time of purchase. Without this evidence, it becomes difficult to make a fair and informed judgment.
We completely understand that this may feel inconvenient, but this policy is in place to protect both our customers and our business, ensuring consistent and fair outcomes for everyone.
Additionally, we always recommend following the 10% rule when ordering, which allows for potential waste or unforeseen damages. If this guideline was followed, you should have enough product to cover your project.
We hope this helps clarify our policy, and we appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards
BuyGardenPaving
Great communication and speedy delivery
November 1, 2024
Unprompted review
Reply from Paving UK
Hi Stephen,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
Refuse to take back the untouched slabs
I purchased slightly more slabs from BGP due to a miscalculation. Upon delivery, one slab arrived in a full pack, while the second pack was not full and was delivered loose. I have some unused slabs from that loose pack, but BGP is refusing to take them back. My concern is that if the slabs were delivered loose, they should be able to be returned in the same manner. I cannot dispose of them or give them away, as they are worth over £300. I am not satisfied with the service and recommend caution if you decide to buy from them.
August 9, 2024
Unprompted review
Reply from Paving UK
Dear Sandesh,
Thank you for taking the time to share your feedback. We’re sorry to hear about your dissatisfaction regarding our return policy.
I’ve reviewed your case and can see that you took delivery of your paving in June and contacted us in August, after completing your patio, to return 13 tiles that were no longer required. As outlined in our terms and conditions on the website, we do not accept returns for split packs or individual tiles. Only full, unopened packs in sellable condition are eligible for a refund within the return period, and the customer is responsible for the delivery charges for any returns.
It’s common to have some tiles left over after a project, as it’s always better to have a little extra to ensure you can complete the installation without delays. We typically recommend keeping a few spares on hand for future repairs or maintenance. Any remaining tiles can be resold on online marketplaces, where they’re often in demand.
Unfortunately, as stated in our policies, we don’t offer a buyback service or accept returns for over-ordered products. We understand this may be disappointing, but these measures help us maintain the quality and reliability of our supply service.
We hope this helps clarify our policy, and we appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
BuyGardenPaving
Pavers as illustrated, delivery efficient and timely
The pavers were as expected and the delivery on time and straightforward.
June 12, 2024
Unprompted review
Reply from Paving UK
Hi Derek,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
first class service
very helpful in advising and delivering what i need for garden project
would definitely be using them again should the need arise
October 29, 2024
Unprompted review
Reply from Paving UK
Hi Jenni,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
Great service
August 9, 2024
Unprompted review
Reply from Paving UK
Hi Matt,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and paving stones provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
Excellent product
Excellent product. Delivered on time. Will definitely buy again when required.
September 21, 2024
Unprompted review
Reply from Paving UK
Hi Mick,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and paving stones provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
Good quality leaf blower delivered on…
Good quality leaf blower delivered on top highly recommend for home garden use and great value too
November 7, 2024
Unprompted review
Reply from Paving UK
Hi Craig,
Thanks for your positive feedback and 5-star review. However, leaf blowers are not a product that we supply - we focus more on outdoor paving for your garden or commercial space.
Kind regards,
Buy Garden Paving Team
Excellent service
Excellent service from start to finish including a very helpful delivery driver. Did exactly what they said they would do and product was also good.
May 17, 2024
Unprompted review
Reply from Paving UK
Hi Mr Cane,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and paving stones provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
Stunning paving stones when they…
Stunning paving stones when they arrived. Easy to order and good communication from the company. I would highly recommend d. Thank you.
September 13, 2024
Unprompted review
Reply from Paving UK
Hi Jenni,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and paving stones provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
They was very polite and very kind and…
They was very polite and very kind and very nice to me (can’t remember the proper date)
July 15, 2024
Reply from Paving UK
Hi Lesley,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and paving stones provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
Reply from Paving UK
Hi Adam,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and paving stones provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
Buy Garden Paving Team
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