Paving UK Reviews 

569
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the straightforward ordering process and responsive support staff who assist with requests. Many buyers praise the high quality of the paving slabs, noting that products often arrive well-packaged and in great condition. However, some customers also noted frustrating issues regarding unexpected delivery delays, missing items, and poor communication from the shipping network. A few people additionally mentioned receiving damaged, chipped, or cracked items due to transport mishandling or tight packaging. Others experienced difficulties when trying to arrange replacements or dealing with unhelpful driver placement policies.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while many consumers received their... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the excellent quality, secure... See more

Order

People report ambiguous experiences with order, as many reviewers highlight a simple online process and quick... See more

Quality

Users describe positive interactions with quality, noting that the materials generally arrive well packaged... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the helpful sales team and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After initial issues, 60 % of the slabs were lovely and the others were collected and refunded pro rata. We could have had replacements instead of refund but reduced area paved rather than wait as had... See more

Rated 4 out of 5 stars

Clear website to make choices. Simple ordering format and decent delivery. Getting updates on delivery times wasn't particularly easy but the staff at Paving UK helped by getting in touch with the del... See more

Company replied

Rated 2 out of 5 stars

Order did not arrive on selected date even though it was on the email from the company. I was not advised that they were not bothering to deliver. No calls or emails. I had to call the sales departmen... See more

Company replied

Rated 2 out of 5 stars

Two issues: The most important was the delivery packaging. The 212 setts were delivered loose in a tonne bag with no attempt to stack or otherwise protect edges. This resulted to many being... See more

Company replied


Company details

  1. Natural Stone Supplier
  2. Garden Building Supplier
  3. Landscaping Service
  4. Landscaping Supply Store
  5. Paving Materials Supplier

Written by the company

At Paving UK, we're passionate about helping customers create outdoor spaces they'll love. Whether you're laying a new patio, transforming a garden, or completing a larger landscaping project, we offer an extensive range of porcelain paving, natural stone, block paving, edging, and landscaping products to suit every style and budget. Every product is carefully selected for its quality, durability, and value, giving you confidence in every purchase. As a family-run business based in the West Midlands, we've grown from a trusted local supplier into one of the UK's leading national paving retailers. By importing premium porcelain and natural stone directly from carefully chosen manufacturers, and holding over 100,000m² of stock, we're able to offer competitive prices and fast nationwide delivery. We're also one of the few national suppliers to offer Split Packs, allowing you to order the exact quantity your project requires, reducing waste and unnecessary cost. We're committed to making your experience as straightforward as possible, from choosing the right products to receiving your order. Our knowledgeable team is always on hand to provide honest advice, answer questions, and help you find the perfect paving solution. Whether you need product recommendations, order support, or guidance for your project, we're here to help every step of the way.


Contact info

3.3

Average

TrustScore 3.5 out of 5

569 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(569)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company, easy site to use.

We had slabs for an outdoor patio delivered. Everything went smoothly, delivered on date and time given. Very friendly and easy to use. Our patio looks brilliant. Slabs are hard wearing and looks great.

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid. Avoid. Avoid.

Ordered 2 samples. Only one turned up despite paying for both and receipt showing both. Sent email requesting to be refunded for missing sample and was ignored for 4 days. Only finally replied when I threatened to dispute with my credit card company. If they can’t even send an accurate order for samples I dread to think what full orders would turn up. And god forbid something goes wrong with the order, good luck getting it resolved. Avoid this company at all costs.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience.

More than just suppliers of Patio's and materials, really helpful sellers.
The serivce and advice is top rate, you may be able to save a pound of two elsewhere but these people know exactly what there talking about. Everyone you deal with from the sales to the delivery driver are spot on.
I highly recommended this company and wouldn't hessitate to use them again.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

2 deliveries a while apart

Had 2 deliveries a while apart. Great service both times. Arrived as described and on the day of requested delivery. Stone was securely packaged both times not a single breakage in either delivery

February 25, 2025
Paving UK logo

Reply from Paving UK

Hi Phil,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 5 out of 5 stars

Good quality product

Good quality product, staff very helpful (sorry I can’t recall names.. ) and they were willing to allow a discount due to it being a fairly large order.. no complaints really, I would use them again…

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Good product

Good product, good price, prompt delivery what more could you ask for.

February 20, 2025
Unprompted review
Rated 4 out of 5 stars

On time and competitively priced..

Delivered my pallets of sandstone paving slabs on time and without any breakages. Price was also competitive.
Only improvement I could suggest was on delivery. I would have preferred a lorry with a hyab crane to lift the pallets onto my drive, instead of dragging them along the pavement with a manual pallet truck.

February 20, 2025
Unprompted review
Rated 4 out of 5 stars

I purchased porcelain paving 900/600…

I purchased porcelain paving 900/600 slabs which were on the company website and looked nice. When they arrived, we started to lay them and quickly noticed that there was 2 different colours. The one I thought I chose was grey with slight patern but the other was a smooth light block grey. Also the smooth grey seemed to be not as strong as the pattern paving. I noticed when jet washing it seemed to chip slightly on the edges. The other was totally fine. I would recommend porcelain paving but I wish I could have had just the one colour in the packs I purchased.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the quality of…

Very disappointed with the quality of the patio slabs received from this supplier. I order 100m2 of mixed size mint fossil ivory sandstone slabs and the slabs received are not a uniform size so impossible to lay with a uniform joint line thickness. The builder who has 30 years experience and laid 1000’s of slabs said these are the worst he has seen and will cost me extra a few extra days labour in laying time due to a slower process in slab selection to minimize the variation in joint line. I also ordered 10m2 of cobbles that arrived loose in dumpy bags and very dirty and weathered. If I could upload pictures here I would to show you.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Raj Green 600x295

Great communication from start to delivery .
Very competitive pricing too. Would recommend

February 17, 2025
Paving UK logo

Reply from Paving UK

Hi Colin,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 5 out of 5 stars

Great Product, Price & Friendly /Service

I have used Buy Garden Paving for both my back and front gardens and have always found them to be professional, helpful and friendly in both ordering and delivery. The product was a good price and quality with no breakages! Could not recommend highly enough.
Sharon - Shoreham by Sea

January 28, 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Sharon,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 5 out of 5 stars

Professional Landscaper

As a Landscaper based all over the north of the UK we find it increasingly difficult to find reliable suppliers of quality paving that can deliver to any all of our job locations.

PavingUK have been excellent over the 12 months of us using them. I thought we had already left a review previously! Always top quality products at competitive prices, the service is always friendly and helpful on the phone along with the knowledge of the sales team to advised on new and existing paving that they offer, the choice is absolutely immense!

November 18, 2024
Unprompted review

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