I'm very impressed with this company. I ordered something by mistake and they went above and beyond to make it right, when they did not have to do so.
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The Polaris-Tec Fleece Jumpsuit is superb quality. The fleece material is thick and very soft.its easy to get on and off and my Bedlington Terrier runs and jumps with my other dog so it doesn't interf... See more
I changed my order just after placing it by sending an email and received an email within 24 hours confirming they’d received and would send me the correct coat. It arrived very quickly and is perfect... See more
I ordered a set consisting of a sweater and a cap. When my order arrived, one item was missing, and I was not informed beforehand. This came as a surprise upon delivery. Because it was sold as... See more
4.1
Great
30 reviews
Hasn’t replied to negative reviews
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Reply from Pawelier
Hi Brooke Buzzi,
Thank you for reaching out and letting us know about your concern. We sincerely apologize for any inconvenience caused. Upon checking, your order is scheduled to be delivered within the next few days via USPS.
Please note that our standard delivery timeframe is 5-10 business days. We’ll continue to monitor the tracking to ensure your order reaches you as soon as possible. If you have any additional questions or concerns, please don’t hesitate to contact us.
Best regards,
The Pawelier Team
Nice but not for this price
The leg length was far too long for my dog, she couldn't walk in the suit. I don't remember seeing leg measurements on the website but would have been helpful seeing as they don't do returns, I guess I could have judged from the photos but I liked the suit a lot and didn't think the legs would be a problem. I've had to get the suit adjusted for a huge amount of money so that my dog can wear it so I'm hoping that will do the job.
Otherwise the suit feels well made but very overpriced. I will shop local next time to avoid ending up with something ill fitting that I can't return
December 3, 2024
Reply from Pawelier
Hi there,
Thank you for your honest feedback, and we're sorry to hear about the inconvenience caused. We’ve taken your comments on board, and we’re happy to let you know that we’ve updated our policy and now offer returns for certain situations. You can find more details about our updated policy here https://pawelier.com/policies/refund-policy.
Your experience helps us improve, and we’re always looking for ways to ensure our customers have the best possible experience with us. If there’s anything else we can do to assist, please don’t hesitate to reach out!
Best regards,
The Pawelier Team
I recently bought a dog outfit from…
I recently bought a dog outfit from this company, and I’m very impressed! The quality is excellent, and the shipping was super fast. My dog looks adorable and is so happy in it. Highly recommend!
December 4, 2024
Unprompted review
Very good customer service!!
November 28, 2024
Unprompted review
I ordered a recovery collar for my dog…
I ordered a recovery collar for my dog from Pawelier, and I couldn’t be happier with their service! I wasn’t sure about the size, so I messaged them on Instagram. To my surprise, they replied within minutes and gave me great advice. The collar arrived quickly and fits perfectly! Amazing quality and customer service – highly recommend Pawelier!
November 27, 2024
Unprompted review
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