Pawfit Reviews 

3,172
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for providing peace of mind with accurate tracking, even in challenging environments. Its easy setup and user-friendly experience are frequently highlighted, alongside exceptional and prompt customer service. However, some customers noted concerns with battery life, mentioning it can be shorter or degrade, requiring frequent recharging. A few reviewers also experienced issues with charging difficulties, physical product durability like failing mounting plates, or repetitive customer service responses.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its performance and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the product's precision, strong... See more

User experience

Reviewers highlight positive aspects of user experience, praising the tracker's ease of use and the companion... See more

Location

Reviewers mention ambiguous feedback about location, with many praising its accuracy and reliability, even in... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well into the second year of using Pawfit with our two dogs. Obviously, service is limited by 4G signal, yet it seems to work better than competitor products. Pawfit gives peace of mind when dogs ar... See more

Rated 5 out of 5 stars

Great little device - it’s been tested well the past 2 weeks ( or so) — mud water rolled on - since the little rescue dog arrived. The battery has amazing charge and it’s great to see how settled litt... See more

Rated 5 out of 5 stars

Have been using this tracker for a number of years now. On the odd occasions it has lost signal, usually where we also get bad or no mobile signal but overall I am very pleased with its functionali... See more

Rated 5 out of 5 stars

Delivery was super quick. Tracker works brilliantly for my Sprocker. Having used a different tracker previously which used to lose connection on a regular basis with Pawfit I know where my dog is. Ver... See more


Company details

  1. Pet Store

Written by the company

As pet owners, we created Pawfit to ensure pets are happier and healthier. Our best selling Pawfit tracker is an advanced, fully waterproof location tracking and activity monitoring system for dogs and cats. It combines live location tracking, easy activity monitoring and other smart safety features to give pet parents around the world peace of mind whenever their pet is off lead and out of sight. Pawfit is developed by Latsen Technology LTD, a leader in using advanced technology to design smart, high-performance tracking innovations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(3,172)

1,304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pawfit is so easy to use

Pawfit is so easy to use. You can always check on battery life. Any issues with updates or network connections are addressed efficiently and quickly. Wouldn’t use any other.very professional.

May 22, 2026
Rated 4 out of 5 stars

Great trackers

Great trackers. Ocasionally a blip on the history but live tracking never let me down.Speedy reponse from customer service but i have still to come back to them

May 15, 2026
Rated 5 out of 5 stars

PawFit are excellent

PawFit are excellent - they respond quickly to questions and even offered a free replacement when our tracker stopped working. I would 100% recommend!

May 18, 2026
Rated 3 out of 5 stars

Inaccurate at times

Inaccurate at times, lacking detailed location, occasionall recording location that would be an annomaly. Good part is it's small and easy to opperate.

May 26, 2026
Pawfit logo

Reply from Pawfit

Hi Dusan,

Thanks for taking the time to leave us a review.

I am sorry to hear you have been experiencing problems with location inaccuracies. We understand this must be disappointing.

Inaccurate location updates are most often caused by overhead obstructions (e.g., dense foliage or being indoors). However, as you have also reported anomalous data (which indicates you may be receiving very inaccurate updates), we'll also need to take a closer look just in case this is being caused by a problem with an assisted GPS provider.

A member of the team will be in touch as soon as possible to discuss the next steps. In the meantime, you can also reach out to us directly via support@pawfit.com.

We hope we can help to improve your experience with Pawfit.

Kind regards,
Pawfit Team

Rated 5 out of 5 stars

Worth every penny - don't think twice about getting one

Of all the things you pay for with dogs, this is the best value for money. Honestly, it's like 7 pounds a month and you can track your dogs when they're off the lead. I honestly could not let my whippets off without them. The battery lasts for ages. There is a great recorded audio function and you can track the duration they're out. My eldest dog is 4.5 years and I've used them most of his life - the original tracker stopped working when the internet provider switched off 2g or 3g or whatever it was. So, I had to get a new one which apparently is waterproof. My dogs dont go in the water, but they do go out in the morning dew or rain and the trackers get a bit wet but they're just fine. Don't think twice, get one of these if you are worried about you dog getting lost.

February 12, 2026
Rated 5 out of 5 stars

Good cat trackers

After a few failures, when the trackers where offline, i had contact with the support. Quick response and very helpful. Now, after a few updates, it's all working very fine.

April 28, 2026
Rated 1 out of 5 stars

Tracker is pointless

Tracker is pointless. Lasts less than 12hours.

My cat is now missing.

May 25, 2026
Pawfit logo

Reply from Pawfit

Hi Gordon,

We’re very sorry to hear your cat is missing, and we completely understand how distressing this situation must be.

We have checked the tracker log from our side and can see the device battery drained unusually quickly due to a high level of active tracking usage, including FIND mode, alarm and light features over a prolonged period. These features are designed for short-term active searching and can significantly increase battery consumption compared to normal tracking usage.

We appreciate this is an upsetting situation, but we do also want to clarify that the battery performance you experienced is not representative of normal day-to-day usage. We also need to point out that using abusive language towards our staff is not acceptable.

Our support team has replied directly to you with further details, and we genuinely hope your cat returns home safely soon.

Kind regards
Pawfit team

Rated 3 out of 5 stars

It is very useful BUT

It is very useful, and gives me peace of mind. It's just a shame that on a number of occasions it doesn't record where my dog has been, just his steps. I don't find it as reliable as the Pawfit 2.

May 15, 2026
Pawfit logo

Reply from Pawfit

Hi Rob,

Thanks for taking the time to leave us a review.

I am sorry to hear there have been occassions where your device has failed to record location updates but still confusingly records step count data.

This often occurs when the GPS signal quality is poor. Step count data requires a movement pattern from your pet and a 4G signal, whereas location updates require a GPS signal. GPS signal can be poor for several reasons, most often it's due to overhead obstructions (e.g., dense foliage or being indoors).

We would appreciate the opportunity to investigate this further so a member of our team will be in contact as soon as possible to discuss the next steps. We hope we can help to improve your experience with Pawfit.

You can also reach out to us directly via support@pawfit.com.

Kind regards,
Pawfit Team

Rated 5 out of 5 stars

Terrible start but now it works perfectly!!!

At 1st the service and the device were an absolute disaster (gen 2) constantly failing to work and the company even had to replace it once... I had countless communications with their customer services and multiple times I was thinking of giving up and request my refund. The good thing is that they started getting better after a few years and then I also purchase the new version of the tracker which works absolutely perfect. This is why I have a positive review and I highly recommend pawfit. If they didn't sort out both the service and the device I would have been their worst nightmare

May 22, 2026
Rated 5 out of 5 stars

Has Blue Tooth backup if GPS low due to very cloudy weather etc.

GPS can be variable as it is with other makes of tracker that I have had. I live in a street with very high buildings. GPS is poor there. However, with Pawfit 3 and higher, you have the option to use Blue Tooth “Find” in “Map”.This works within seconds to link the tracker to the app. Once on fields the GPS is usually very reliable but again you have the back up of “Find”
My dog even managed to lose her collar once and I was able to find it quickly with the app.
I have been quite a few places in England and have found the mobile signal to connect to the app has been very good.
Customer service has always been good if any help needed.
There is also a very good informal Facebook page where users can discuss any problems quickly especially out of office hours.

May 22, 2026
Rated 5 out of 5 stars

The customer service was really good…

The customer service was really good and the tracker arrived very quick. Easy to set up and attach to the collar.
Battery lasts a couple of days before needing to be recharged but I tend to charge up overnight.
Also purchased the covers to protect the screen and to stop scratching.
The app is brilliant and allows me to keep an eye on puppy activity whilst at day care.
I would recommend this product

May 22, 2026
Rated 5 out of 5 stars

Excellent mobile coverage.

I guess we've used our Pawfit tracker for a couple of years now. Its been very reliable and extremely good for mobile network coverage as Pawfit trackers effectively "roam" across multiple networks.

May 22, 2026
Rated 5 out of 5 stars

Good kit and support.

The harness that holds the tracker is of very high standard, as is the lead. The Tracker has been all over Europe and performed well. Battery life has been well maintained. When the tracker lost contact with the GPS there was a prompt response from the support team.
Tracking helps us know where the dog is, but it doesn’t bring her back!

May 22, 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Items work perfectly, replacement sent after one tracker broke. Highly recommended as it is very accurate and cat can be traced easily

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ollie off Piste!!!

The security of knowing where my 2 yr old Labrador is when he goes off piste!!! It means he can have some off lead time simply because I can track him.

May 22, 2026

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