Pawfit Reviews 

3,170
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for providing peace of mind with accurate tracking, even in challenging environments [R1-S1, R5-S1, R6-S3, R16-S2, R48-S1]. Its easy setup and user-friendly experience are frequently highlighted, alongside exceptional and prompt customer service [R11-S2, R22-S2, R28-S2, R1-S2, R18-S2]. However, some customers noted concerns with battery life, mentioning it can be shorter or degrade, requiring frequent recharging [R10-S2, R25-S3, R32-S3, R46-S5, R49-S4]. A few reviewers also experienced issues with charging difficulties, physical product durability like failing mounting plates, or repetitive customer service responses [R7-S1, R21-S4, R40-S2, R43-S4, R20-S4].

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its performance and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the product's precision, strong... See more

User experience

Reviewers highlight positive aspects of user experience, praising the tracker's ease of use and the companion... See more

Location

Reviewers mention ambiguous feedback about location, with many praising its accuracy and reliability, even in... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well into the second year of using Pawfit with our two dogs. Obviously, service is limited by 4G signal, yet it seems to work better than competitor products. Pawfit gives peace of mind when dogs ar... See more

Rated 5 out of 5 stars

Great little device - it’s been tested well the past 2 weeks ( or so) — mud water rolled on - since the little rescue dog arrived. The battery has amazing charge and it’s great to see how settled litt... See more

Rated 5 out of 5 stars

Have been using this tracker for a number of years now. On the odd occasions it has lost signal, usually where we also get bad or no mobile signal but overall I am very pleased with its functionali... See more

Rated 5 out of 5 stars

Delivery was super quick. Tracker works brilliantly for my Sprocker. Having used a different tracker previously which used to lose connection on a regular basis with Pawfit I know where my dog is. Ver... See more


Company details

  1. Pet Store

Written by the company

As pet owners, we created Pawfit to ensure pets are happier and healthier. Our best selling Pawfit tracker is an advanced, fully waterproof location tracking and activity monitoring system for dogs and cats. It combines live location tracking, easy activity monitoring and other smart safety features to give pet parents around the world peace of mind whenever their pet is off lead and out of sight. Pawfit is developed by Latsen Technology LTD, a leader in using advanced technology to design smart, high-performance tracking innovations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

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Replied to 100% of negative reviews

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4.5

All reviews

(3,170)

1,304 reviews in the last 12 months

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Rated 4 out of 5 stars

It gives me some peace of mind

It gives me some peace of mind, but there is a lot to be desired, both in terms of accuracy and training for use in real situations. Hopefully I won't have to, but I'll try it to find my cat. In a hotel complex, searching is impossible, and the hotels are big. Maybe radar should be added.

May 28, 2026
Rated 3 out of 5 stars

Pawfit is the best there is…

When it works Pawfit is really wonderful. But things do go wrong. The customer service is now so much better than it used to be when trying to get a replacement unit.

May 28, 2026
Pawfit logo

Reply from Pawfit

Hi Susan,

Thanks for taking the time to write us a review.

We are pleased to hear you mostly enjoy using your Pawfit tracker, though I am sorry to hear you have experienced some problems. We also appreciate your feedback about the replacement process.

I can see you have been in contact with us recently and a member of our team has arranged a replacement for you.

If you have any questions or concerns, please do not hesitate to reach out to us again via support@pawfit.com. If there's anything else we can do to improve your experience, please let us know.

Kind regards,
Pawfit Team

Rated 5 out of 5 stars

Had to replace the unit.

After about 2 1/2 years of using Pawfit 3 it lost the ability to receive a strong GPS signal, although it was still able to track my dog's position accurately when the 'find' button was pressed. The Pawfit team were very helpful but the device was outside the guarantee period so had to be replaced, although they did give me a 20% discount.

May 22, 2026
Rated 5 out of 5 stars

Excellent product

Excellent product. Occasionally needs a reset (once or twice over 3 years) but clear on line instructions make that straightforward.
Wouldn't be without it.
Accurately tracks whereabouts of dog.
Very reassuring.

May 22, 2026
Rated 2 out of 5 stars

Intermittent connection

The pawfit connection to my phone is intermittent, so at the times I am trying to track my spaniel it inevitably is not connected. It also requires very frequent recharging.

May 22, 2026
Pawfit logo

Reply from Pawfit

Hi Kwillz,

Thanks for taking the time to write us a review.

I am sorry to hear you're experiencing intermittent signal issues and the battery life is poor.

Pawfit trackers require a strong 4G signal to work properly. Unfortunately, if the 4G signal is patchy this can lead to the intermittent connection problems you have experienced. Additionally, the battery life can also be negatively impacted by poor network signal because your tracker will need to work harder to operate.

Other possible causes of poor battery life include its usage (e.g., using find mode regularly), your pet's activity, and the age of the device.

We'd appreciate the opportunity to take a closer look into this to find out what the possible causes are. A member of our team will be in contact with you shortly. In the meantime, you can reach out to us directly via support@pawfit.com if you have any other questions for us.

We hope we can help to improve your experience with Pawfit.

Kind regards,
Pawfit Team

Rated 5 out of 5 stars

Wouldn’t be without it

Wouldn’t be without it! We’ve owned a Pawfit tracker for a few years now and honestly I can’t recommend it enough. We’ve bought three, each for one of our rescue dogs and I we are so glad we did. We’ve tried other brands but none have been as good as a Pawfit. Would highly recommend and certainly wouldn’t be with out!

May 22, 2026
Rated 5 out of 5 stars

The tracker is excellent

The tracker is excellent it shows just where the dog is at a moment in time so you can at least walk towards the area they are in
The alarm works with my dog and she comes back immediately knowing she will get a treat
We did have an issue but emailed Pawfit and they came back straight away with various suggestions as to what was wrong

May 22, 2026
Rated 5 out of 5 stars

Buy it, it works!

Good product.
Does what it claims to do.
Realistically priced and no price hikes on subscription.
Take a serious look at the competition and see what you get for your money.

May 22, 2026

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