PAWNIX Reviews 253

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and a game-changer for their pets. Many people appreciate the quality materials and craftsmanship, noting that the product effectively calms their dogs in noisy environments like during fireworks or in busy places. The company's customer service is also frequently praised for being accommodating and helpful, especially when it comes to finding the right fit for uniquely shaped dog heads. However, some customers experienced issues with sizing, finding that standard sizes didn't always fit their dogs perfectly. A few people also felt that the noise-cancelling wasn't as effective as they had hoped for specific loud noises, and in some cases, the product didn't stay on their dog's head as securely as desired.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in calming... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the product's effectiveness, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product, quality materials, exceptional craftsmanship. Pawnix was very accommodating, and build a custom headset for my pup. I read some reviews about bad customer service, I didn’t find t... See more

Rated 5 out of 5 stars

Pawnix had a product that my dog did not mind wearing to eliminate turnpike traffic outside. The sizing was an issue and they sent me two different sizes to determine which one fit best. Sadly, my do... See more

Rated 5 out of 5 stars

We ordered two headsets for our Vizslas. Unfortunately, medium was too small and large was too big. No worries….we returned our originals, and they made two custom sized for my dogs! Now that’s... See more

Rated 5 out of 5 stars

My dog struggles with over-stimulation from sound outside the home (vehicles on our street, neighbors' gardeners, etc). She also doesn't naturally rest or sleep deeply when there are stimuli happening... See more



Contact info

4.2

Great

TrustScore 4 out of 5

253 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fine with fireworks until he wasn't...

I have a large Bernedoodle that was fine with fireworks until one time he wasn't. Now it is a whole deal of trying to keep him calm. I've tried meds, CBD, thundershirt (which I think helps), loud music, fans, etc. I absolutely feel horrible.

I saw this product and got it for him for July 2021. He wore it and listened to their suggested music. Of course this time of year there are always more than just the 4th that fireworks go off. I was able to get it on him on the 3rd, and he did great. Less fireworks and preparation assisted.

The 4th, not so much. I realized the "headgear" did not properly fit him. I reached out to the company, and they have been nothing but helpful, assisting with a larger size. I will follow up with additional review after this 4th for sure.

So, at this time I would say the company and service has been great, product appears to be good (works like they said with music), and helped Teddy on the 3rd.

Wish us luck, and I hope all of you can find success with this as well. Clearly caring individuals who understand our plight!

Krista

April 25, 2022
Rated 5 out of 5 stars

Absolutely wonderful

Absolutely wonderful! My dog loves her Pawnix and is much more relaxed since we got it. Can't wait to try it during New year's fireworks.
The customer service was amazing!
Thank you so much for this great product!

April 21, 2022
Rated 4 out of 5 stars

Great Product!

Pawnix is very helpful for noise-canceling and helping my dog relax. My home is being remodeled and I didn’t want my dog anxious or have damage to his ears. The Velcro for attaching the helmet to Cody’s collar are very short and hard to manage around his thick fur. I really need velcro in the back. After a few hours he pulls the helmet off. It hangs around his neck due to the side velcro or falls around his nose where he stools on it. I need to modify that but am not sure if hand-stitching will last. The set up was super-easy, but instructions are scant. Parts are not labeled and I do not know how to remove and reinstall speakers for washing the hat. My friends are interested and I recommend it, but some things need to be addressed before it earns 5 stars. Thank you for making these, Kirsten!

April 18, 2022
Rated 5 out of 5 stars

Excellent customer service and product

Excellent customer service and product! I was torn between 2 sizes for my Havanese and unfortunately I choose incorrectly. The product was too large on his head and he kept shaking it off when ever he would get up. I knew the product worked because when I placed it on my 9 yr old companion, he immediately stoped shaking and lied down during a lightning storm. No thunder shirt, calming scents, medications or combination of these items ever got him to relax during a storm. So I knew I needed to find a way to get the product in the correct size ASAP. I reached out to Emma and company and they immediately took care of us. We sent measurements and pictures and only a few days later, his new custom head cover arrived. It is perfect and Harley can now walk around the house during a storm with his pawnix on. Completely different dog!! Thank you Pawnix and Emma!! Harley and I are so appreciative!

April 18, 2022
Rated 5 out of 5 stars

Our dog would shake like a leaf every…

Our dog would shake like a leaf every time a thunderstorm rolled in and living in Florida that can be quite often this time of year! Fireworks also scared the Ba-jesus out of him.

It literally took NO time for him to get used to Pawnix and now he just chills on his dog bed versus shaking in the tile floor during storms! Changed his life!!

April 12, 2022
Rated 5 out of 5 stars

Wow. An amazing difference!!

Wow, Wow, Wow!!! Our Greyhound has a very HUGE problem with thunderstorms and and fireworks. He will lay on our tile floor and shake unconsolably. It has been a real, true problem. Tried Pawnix and I am just blown away with how great he has responded to it right away! He just lies on his bed now and looks at us like, "what??? What did you say???"just chilling there relaxed! What a major difference!

April 4, 2022
Unprompted review
Rated 1 out of 5 stars

There is no way my 2lb dog will wear

There is no way my 2lb dog will wear, maybe for larger dogs but for my little girl she will not wear this so I'm so happy I will not purchase this but had a friend that got one so that's a no for our home

March 26, 2022
Unprompted review
PAWNIX logo

Reply from PAWNIX

Thank you for reviewing something that you never purchased, and as you have stated is smaller than our recommended sizing. We are so confused as to why you would take time to disparage a company that you have not done business with? We only want to take care or pet and pet parents, why would you make that harder for people that want to help their own dogs?

Rated 5 out of 5 stars

Great Customer Service

I am very impressed by the customer service we received. The head set for one of my dogs didn't fit and they worked with me to get the right fit. I am very happy with the product and service.

March 15, 2022
Rated 5 out of 5 stars

Great product and concept but just…

Great product and concept but just didn't work for my Keeshond. Customer service was very good and fast. My boy just is an extremely stubborn dog and did not like wearing the headphones (he would shake then off).

February 21, 2022
Rated 5 out of 5 stars

Two paws up product

We were searching for a solution for our rescue dog’s sensitivity to fireworks and thunderstorms. Where we live, fireworks are more of a regular occurrence. It happens too often in the neighborhood throughout the year for birthdays, graduations and other family celebrations besides the usual July and New Year’s Eve. The new Pawnix noice cancelling headphones will help with the 8 hours of fireworks we experienced this December 31st. We did not want to use medications and this was a better answer for us. The customer service via the online chat and emails resolved our fitting issue quickly and efficiently. We couldn’t be more pleased with the product and service.

January 31, 2022
Rated 5 out of 5 stars

PAWNIX IS AWESOME!

My dog's acupuncturist recommended Pawnix for my friend's dog, Danni. I ordered it right before New Year's Eve, figuring it would not get there in time, but Pawnix did a solid and upgraded everyone's shipping to make sure orders were delivered to help Danni and other pups through the inevitable & dreaded NYE fireworks! Unfortunately, Danni's ears are too low for Pawnix large so Danni's owner contacted Pawnix & they are making a custom one for her. Pawnix was really responsive & easy to work with. I would TOTALLY recommend them to everyone whose dog has noise anxiety! Dannie lives near Sea World in San Diego so her Pawnix will be used year 'round. THANK YOU!

January 18, 2022
Rated 4 out of 5 stars

Works well for distant thunder and…

Works well for distant thunder and fireworks. Doesn't work well for illegal and explosive fireworks. My dog is tolerant of the helmet and usually falls a sleep with it on. I am pleased with the product.

January 12, 2022
Rated 5 out of 5 stars

AMAZING!!

These worked exceptionally well for our wheaten terrier who is terrified of fireworks and quivers, cries, and tries to run and hide from the noise every time. He still trembled a tiny bit, but eventually fell asleep next to me on the couch while the neighborhood was still lighting them off. Kudos to Pawnix for those fabulous device! I've already recommended it to several of my friends with the same issue and many of them have already purchased. :)

January 10, 2022
Rated 5 out of 5 stars

I decided to buy Pawnix for my dog that…

I decided to buy Pawnix for my dog that is utterly scared by fireworks. He starts trembling and gasping and getting very anxious, almost on the verge of a heart attack. With Pawnix he got relaxed, he could still hear the noise of the fireworks but he was definitely less anxious and with nice and relaxing music on (connected by Bluetooth) he laid down and eventually started sleeping. I definitely recommend Pawnix, I truly believe it is worth the money and, last but not the least, their customer service is the best! They kindly replied to each and every question I had and they also entirely and promptly reimbursed me the extra money I had to pay for the customs fee. Amazing customer service and amazing product!

January 7, 2022
Rated 3 out of 5 stars

Good, Need to train for at least 3 months

Product: well made and easy to set-up
56 lb. Dog hound terrier mix. Size Medium fits well. Ears like a German shepherd fits well.
Depending on where the fireworks are exploding, if in the distance yes, this works.
If within less than a quarter mile or above your home, it doesn't work.
I'm noticing our dog (who is a rescue, scared of jets, thunder and has separation issues) is a little calmer, but he still hears most pops and booms. Referred this product to several people in Hawaii.
3 stars because this is pricey and hoped headset would block out noises better. Aside from using this as a behaviorial changing aide.

December 28, 2021

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