Pawprints to Freedom Reviews 

146
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and volunteers for their dedication, kindness, and helpfulness throughout the adoption process, often highlighting specific individuals who provided exceptional support. The service is frequently described as thorough, meticulous, and professional, with many appreciating the detailed guidance and continuous communication from application to post-adoption. People are particularly impressed with the comprehensive home checks and the organization's commitment to finding suitable homes, ensuring the well-being of the dogs. However, some customers also noted that the home check process could feel intrusive and overly strict, leading to frustration and perceived inflexibility. A few other people also felt that the vetting process involved irrelevant questions and a lack of clear communication, resulting in applications being rejected without sufficient explanation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, kindness, and dedication.... See more

Service

Users describe positive interactions with service, highlighting the dedication, commitment, and compassion... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the continuous support and... See more

Product

People report positive experiences with the product, often receiving dogs that are everything as described... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as easy, relaxed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently adopted our lovely Wilf through PPTF… despite the fact lots of rescues would not adopt to us as we live in a boat without a secure garden .. PP2F worked with us n with us to find the per... See more

Rated 5 out of 5 stars

First time fosterer for PPTF. I had an excellent experience, being kept informed every step of the way. It takes a lot of organising and many volunteers give their time to save many dogs' lives.... See more

Rated 5 out of 5 stars

Having very poor response when trying to adopt an older larger dog from the RSPCA and Dogs Trust we decided to give Paw Prints to freedom a go. Initially we were guided through the process by Karen. F... See more

Company replied

Rated 5 out of 5 stars

A brilliant experience from start to finish. We have been incredibly impressed with pawprints to freedom and the amazing work they do in helping dogs find their forever homes. We have been supported i... See more

Company replied


4.5

Excellent

TrustScore 4.5 out of 5

146 reviews

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4.5

All reviews

(146)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

My Dog's Journey

Pawprints to Freedom helped me go from looking from afar at a picture on their rescue website of a dog of interest to me , to actually holding this dog for real in my arms. This has been an experience I will always cherish. The process to adopt or foster is clearly laid out step by step so I knew pretty much what to expect when my girl arrived. Allowing her to familiarize herself at her own pace with everything and everybody in her strange new world gradually built up her confidence. In the beginning she was particularly afraid of going outside anywhere far from the house. Home seemed the only safe place to be. Walks were quite short to begin with. Adding a few metres each attempt I am happy to report that with patience, encouragement and lots of reassurance that walkies always ended up back home, she slowly lost her fear and now is the bold intrepid explorer taking me on long walkies !!. She so enjoys going new places that she leaps into the back seat of my car with great anticipation. What a girl. My advice. Take all the time needed to help your dog become the terrific dog she or he was meant to be.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fostering through PAWPRINTS to Freedom…

Fostering through PAWPRINTS to Freedom has been a lovely experience, to help a dog be the best dog they can be in a home and the support I’ve received from the fostering/adoptions team and the trainer Pam has been 1st class. I’ve been supported every step of the way along the fostering journey will defo be fostering again in the future

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

We adopted our dog Cloud from Paw…

We adopted our dog Cloud from Paw Prints to Freedom and honestly, we couldn’t be more grateful. From start to finish the team were supportive, compassionate, and genuinely dedicated to the animals in their care. Cloud came to us nervous and unsure, but thanks to the care she received before adoption and the guidance we were given, she settled into our family beautifully.

The communication was great throughout the process — always clear, friendly, and full of advice when we needed it. You can tell this charity isn’t about rehoming dogs quickly; it’s about doing it responsibly and with love.

We’re so thankful for everything they’ve done for Cloud and for us. If you’re thinking about adopting, fostering, or supporting this charity — do it. They’re truly wonderful people doing an amazing job 💛🐾

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

First rescue - big success!

I adopted my first ever rescue with help from PawPrints 2 freedom and the experience was amazing. The volunteers are so kind and knowledgable. I had multiple phone calls and a video call to understand what dog would be right for me to find my perfect match. A wonderful charity who works hard to improve so many dogs lives - thank you!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing rescue

Amazing rescue! Checks were very thorough to make sure both me and the dog were suitable for each other. On arrival the dog we have fostered is everything they said and more, the friendliest girl. All the information they have given prior to the dogs arrival was all spot on and has massively helped her settle. So pleased and would highly recommend😊

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic genuine charity have been dealing with them since 2019

Such a fantastic charity trying to help these dogs in Romania.
I fostered my first dog in 2019 and ended up keeping him now I've just fostered another in Dec 2025.
She is so adorable and loving, yes she had some issues but we are working through them and what a difference in her .
This is a great charity just trying to help save poor innocent animal's that don't deserve the cruelty there put through..

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic charity!

Absolutely fantastic charity!
We have just adopted our own little lady from Pawprints today and the whole process has been thorough, meticulous and positive. The home check was very thorough without feeling too intrusive and the charity worked with us to make some very minor changes to the house for our new arrival. Everyone we have spoken to throughout the process has been really kind and helpful. We are extremely thankful to Pawprints for making all this happen and bringing our little Lio to us. Also a big thank you to the lady who had been fostering her in the UK too.
Keep up the amazing work that you all do. It can’t be easy seeing all those abandoned dogs in Romania, but what you all do really makes a difference.
Thank you so much from us all!

February 9, 2026
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 2 out of 5 stars

A huge disappointment

We tried to adopt an 8 month old dog called Bolt who looked absolutely lovely & started the application process. This entailed taking a video of both the inside and outside of our home & having it validated by an independent party. We also endured a telephone interview which lasted for over an hour & were asked many ambivalent questions to which even the interviewer stated there was no right or wrong answer. One of the questions she said that she had to ask was were either my partner or I, both male & in our 60's, pregnant! Having survived this somewhat gruelling "chat" we were eventually contacted by PPTF & said that we could adopt Bolt but only if specific alterations were made to our home of which they would require photographic evidence. One of these was a gate between the living room and conservatory. Why, when there are doors between the two rooms?! They also wanted us to ban any visitors until the dog had settled down & wanted our written agreement to this. Another gate was suggested for the kitchen door "so that the dog's world is small" & again as there is a closing door between the kitchen & the living room, I find this unfathomable. Following this list of demands I'm afraid I lost my patience & told them to withdraw the application & refund my deposit. I was reminded of the saying "if we can make it difficult.........". A complete waste of our time & energy & a negative outcome.

January 29, 2026
Unprompted review
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Reply from Pawprints to Freedom

Hi, thank you for taking the time to leave a review. As a responsible dog rescue, we have a thorough and carefully considered adoption process to ensure each dog is placed in the most suitable home. Sadly, many dogs are returned or surrendered when their needs are not fully understood, which can have long‑lasting emotional and behavioural effects. Our priority is always the welfare and long‑term wellbeing of the dog.
Regarding your comment about using doors rather than safety gates, our recommendation is based on helping dogs settle more effectively. Being able to see, hear, and smell their new environment reduces stress and prevents a dog from feeling isolated. For this reason, we do not advise closing a dog in a room behind a door during the initial settling period.
We also ask that there are no visitors during this phase to avoid overwhelming the dog while they are adjusting to a completely new environment. This is a standard measure we use to support a smooth transition.
After reviewing your HC conditions, we can confirm that the kitchen gate was listed as a recommendation rather than a mandatory requirement. This guidance is intended to help keep the dog’s world small and manageable at first, gradually expanding as they become more comfortable.
We are sorry to hear that our requirements felt negative to you. Our protocols are shaped by many years of experience successfully rehoming dogs, and we have found these approaches consistently lead to the best outcomes for both dogs and adopters.

Rated 5 out of 5 stars

Fantastic charity

Fantastic charity, they really care for their dogs.

I have just adopted they made the process informative and engaging, keeping me in formed about my progress.

They have lots of support on hand to help which I have used to help me with my nervous but lovely puppy.

I highly recommend them from my experience:)

January 12, 2026
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 5 out of 5 stars

A year on…

It has been just over a year since a terrified, shivering, dirty-white little bundle of fur arrived on my doorstep. It was, of course, love at first sight as she lay on the sofa not daring to move so we took each day quietly and slowly! A year on I just have to give an update!
I live on my own…and from day one we have long ‘conversations’!
I swear she understands every word I say -her tail wags in all the right places!- her head goes from side to side as she stares at me, and I’m sure she’d love to say what she’s thinking!! (‘Silly old bat!’ maybe)!!
But what is so amazing is her intelligence and intuition. She knows if we (or I) are going out, a long while before it happens. How do I know? She lies by the front door! If I have a friend about to visit, how does she know to lie on the windowsill to warn me they’ve arrived?
If I’m going out on my own, she gives the ‘hangdog look long before I leave! There are many more examples and I find my saying in amazement ‘You understand every word, don’t you?’
Anyone else living with such a dog?
Because I’ve never had one like this before!
She just amazes me!

November 9, 2025
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 5 out of 5 stars

Pawprints to Freedom is a remarkable…

Pawprints to Freedom is a remarkable rescue group with a deep commitment to their dogs and the families they unite. From the outset of our adoption adventure, we felt both supported and guided with genuine warmth and professionalism from their team. They ensured the adoption process was seamless, taking the time to understand our family’s unique needs to find the ideal match. What truly impressed us was the continuous support provided even after our dogs arrived home. Yes, the dogs may need time to adjust and might be anxious after traveling for three days, but all of this is discussed beforehand, backed by plenty of support documents from the initial email of your adoption journey. Their passion for both animals and adopting families fosters a delightful sense of community. We are immensely thankful to Pawprints to Freedom for filling our lives with so much happiness and love. We wholeheartedly recommend them and have adopted three times because of their excellence!

January 1, 2026
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 5 out of 5 stars

Very smooth experience

From start to finish Pawprints To Freedom have been excellent throughout the whole process.
I have just adopted a six month old puppy, born in Romania and collected from their Essex kennels.
As soon as I saw Willow (formerly Cindy) I knew she was the dog for us. With two young grandchildren visiting regularly, she ticked all the boxes for me. My admin, Nancy, contacted me within two days of submitting the application form and talked me through the whole process, taking down all the relevant details about myself and my home.
After submitting two videos of my home and garden, I was contacted by Karen, who did my Home Check with me. It was very, very thorough and extremely helpful. I passed the Home Check after fitting a safety gate to the dog's safe space and showing that the door of the kitchen could be shut before opening the front door.
PPTF are on hand to advise should I have any problems. I find this so reassuring, even though Willow has settled into home life so easily.
The girls I met at the kennels, primarily Melissa at my first meeting, and Lucy when I collected Willow were very helpful.
I would thoroughly recommend PPTF if you're thinking of fostering or adopting a rescue dog. They are mostly volunteers who do an absolutely fantastic job in saving so many stray dogs and finding suitable homes for them.
Willow and I are very, very happy! 💓

December 17, 2025
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 5 out of 5 stars

Really helpful so lovely

Pets for Freedom are really helpful, knowledgeable, kind and inspiring.
Enjoyed talking to Karen.
So polite and passionate about Pets for Freedom and the welfare of dogs their needs and conditions.
A wonderful charity with amazing volunteers.
Wish I could adopt them all, the dogs really need love and kindness💙

November 29, 2025
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 5 out of 5 stars

Fantastic Charity, highly reccomended

Paw Prints to Freedom is a very diligent charity. At the heart of this establishment is a group of kind, well-meaning volunteers who have the best intentions and place the dogs ' well-being as their core directive. We just completed our home check, and I am incredibly impressed by how thorough and knowledgeable they are. Fantastic charity, and the people we have spoken to have been a credit to their organisation.

November 17, 2025
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 5 out of 5 stars

Fantastic dogs charity

I am very saddened to read some of the reviews people have written. I guess it happens that when people have an issue they are more likely to leave a review than when people are blissfully happy. This skews off everything. I feel it is very important to say this charity have been really helpful taking me through the whole adoption process without a hitch.

We have had our rescue girl (Buffy) for about over a year probably a year and a month. She was about 6 months old when we got her so it was probably all a bit overwhelming for her. She settled in almost immediately and took to our resident dog with no problems. She lets the two little girls next door pet her and I couldn’t be happier. (Recall would be cool 🤣🤣). A messenger group was set up by admin/volunteer and all the new doggie owners could check in on each other and share photos. Admin was there for at least a month to support people
(and Ricky Gervais endorses them. Lol)

October 26, 2025
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review, team PPTF

Rated 5 out of 5 stars

Home check with Karen

Had a lovely chat with Karen today about my home check for a dog I'm hoping to firstly foster then adopt. Went tho the whole thing with me, explained things when I asked questions and was through with all the questions she needed to ask me. Can't thank her enough for talking to me

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Inflexible and intrusive home check process

This is a difficult negative review to write because the charity do so much great work. My review however concerns the home check procedure that Pawprints run in the UK and my aim is to highlight what I see is a flaw in that home check process and make other potential fosterers or adopters aware of this.

We foster for a number of UK dog rescue charities, some national and others small local charities. One of our current resident dogs is a failed foster (one we fostered, decided to keep and offer a permanent home). For all of those charities we work with and foster for, we have had home checks. Most have been physical home checks in person and more recently virtual. We have also carried out physical home checks for one of the charities for potential adopters. All charities have slightly different home check requirements but the one constant is they all quite rightly insist on checking anywhere the foster or adopter dog will have access to is safe and secure but they don't ever ask to see any area where a dog will not have access. 

We had seen a dog locally to us in the UK where their owner is having to give up their dog for foster through Pawprints. We believed that we could potentially offer a perfect foster home to the dog and being local to us, this seemed a straightforward process of completing the home check and then potentially a meet and greet between our resident rescue dogs and the foster dog. 

So far, so good.

The Pawprints home check is chargeable which is unusual as we have never been charged before. Nonetheless we paid our £20 fee and the home check started. This was a virtual home check, we were asked to provide video of our house garden and any outbuildings. We have a garage and shed, both permanently locked and none of our resident dogs ever have access. During the virtual home check call, the garage and shed were brought up and we were asked to show the interior of both despite us saying no dogs, ours included would ever have access. 

Rather reluctantly we obliged and videoed live unlocking and showing the interior of our garage and shed, expecting this to be sufficient.

Sadly not so.

We were then contacted to say the home check team were now asking for two conditions to be met:

• Applicants to provide media for room behind wooden door upstairs Upload proof 

• Safe space in garden room with gate in doorway Upload proof

The wooden door upstairs is our spare bedroom, the door is always closed and our resident dogs never have access, nor will any foster dogs. The spare room is kept ready for when my elderly mother comes to stay so we don't let any dogs in ever. We did explain this but apparently this was not sufficient and if we failed to meet this condition and photograph inside that spare room we would not pass the home check. We considered this request unreasonable, excessive and intrusive so on principal refused to provide a photograph inside the spare bedroom. 

The second condition relates to a safe place for the foster dog. We have a large modern extension at the back of our house, the garden room. We have a doorway we can close in our kitchen to stop our resident dogs getting access to the garden room so giving the foster dog a safe place of their own. But apparently a closed door on its own was insufficient and we were also expected to install a fixed dog/child gate in the 1 metre opening in the garden room, clearly this was unreasonable and served no purpose if the doorway to the rest of the house could easily be closed.

Suffice to say we did not comply with the two conditions so not met the Pawprints home check criteria. The real shame here is that because of a complete lack of common sense by the Pawprints home check team and their totally inflexible interpretation of a home check process, a dog desperately needing a foster home is still waiting whilst we continue to foster elsewhere for other charities.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Pawprints to Freedom have been nothing…

Pawprints to Freedom have been nothing but excellent in supporting me fostering a dog with them. From the application to now (I have had my foster for 5 months) they have been in constant communication and provided endless support and guidance. They are an exceptionally kind and helpful charity and I couldn’t recommend them highly enough. I would recommend fostering/adopting a dog with them without hesitation.

September 27, 2025
Unprompted review
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Reply from Pawprints to Freedom

Thank you for your lovely review. Team PPTF

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