Pawprints to Freedom Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and volunteers for their exceptional helpfulness, professionalism, and dedication throughout the adoption journey. People found the entire process, from application to collection, to be thorough, smooth, and well-organized, ensuring dogs are matched with suitable homes. The organization's deep commitment to animal welfare and the continuous support provided even after adoption are frequently highlighted by grateful consumers. However, some people mentioned dissatisfaction with the home check process, finding it overly intrusive, particularly regarding requests for videos of private areas within their homes. A few other people also felt that the charity's rigid procedures sometimes led to loving families being deemed unsuitable, suggesting a lack of care for the animals' placement.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, kindness, and dedication.... See more

Service

Customers consistently note positive experiences with service, praising the dedication, commitment, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the continuous support and... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with the thorough process of... See more

User experience

Clients share positive opinions on the user experience, with many describing the process as easy, relaxed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently adopted our lovely Wilf through PPTF… despite the fact lots of rescues would not adopt to us as we live in a boat without a secure garden .. PP2F worked with us n with us to find the per... See more

Rated 5 out of 5 stars

Having very poor response when trying to adopt an older larger dog from the RSPCA and Dogs Trust we decided to give Paw Prints to freedom a go. Initially we were guided through the process by Karen. F... See more

Company replied

Rated 5 out of 5 stars

A brilliant experience from start to finish. We have been incredibly impressed with pawprints to freedom and the amazing work they do in helping dogs find their forever homes. We have been supported i... See more

Company replied

Rated 5 out of 5 stars

Pawprints are a great charity to adopt with. They are extremely thorough throughout the process which is reassuring knowing that they want their dogs to go to the correct homes, they clearly care very... See more


4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(147)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing charity

Have now adopted two dogs from the charity.
Amazing beautiful people that are selfless in their work and support of all these animals needing help and new lives.
The backup and post adoption help is also very good.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bunch of caring kind people

Amazing bunch of people, so committed to the animals they have in their care - nothing was too much trouble for them in helping us secure an elderly dog for my father in law, and the match was perfect!!! Thank you all so much x

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Simply a wonderful company

Simply a wonderful company. Pawprints are the second rescue charity I’ve used and were by far and away a superior experience. Once I had decided to rescue a second time they put me in touch with a UK mentor (the fabulous Ashley) who helped me find the right dog. This was based on a detailed questionnaire I filled in. He liaised with the kennels in Romania. Ashley really listened to what I was looking for and didn’t judge if I said ‘perhaps not the right dog for me’. When I had chosen I received a home check via WhatsApp with a lovely lady who after our meeting made some gentle suggestions about what the house needed to ease ‘Bohdi’ into his new surroundings. They sent lots of useful information about what to expect and potential behaviour issues that might occur. They remain in touch to this day and are always there to help if any problems occur. I cannot praise this company highly enough. Some might feel that home checks and the information is intrusive. ITS NOT! It is essential!! If you are reading this and you thinking of getting a Romanian rescue it is the most rewarding thing but you must engage with the process. The work they do is amazing! They found me the perfect dog! Thank you Pawprints!! ❤️

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this service for genuine dog lovers

I highly recommend this rescue for anyone wanting to adopt a needy dog. The whole process is easy to navigate and support given by the team from the initial application for the dog through to the delivery of the pooch to your door. The virtual home check is thorough but all aspects explained. The trip from Romania to your home is done with great cate and all aspects are well communicated to you. My rescue dog is well socialised far better than those in local shelters where they are kept apart. I highly recommend this shelter and feel the team demonstrate love and care for thie animals at all times

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

The best organisation that changed our…

The best organisation that changed our life!

Paw Prints to Freedom was truly a great organisation to work with. They were great and quick with communication throughout the whole process.

We rescued our dog 2 months ago and absolutely adore her. You can tell how much care they put into their work.

I would recommend them to anyone!

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

Proceed with caution…

Please be cautious if using this rescue, for me there has been nothing but misinformation and miscommunication. There was misleading and withheld information about the dog and their issues. The whole process was distressing and stressful.

I would advise you to ask all the questions, as if you don’t ask, they won’t tell you. And preferably adopt a fostered dog who you have met in person in a home environment. If you have resident pets ask to see the dog meeting other animals.

Their assessments and ‘match reviews’ are just token processes. Their main concern is bringing as many dogs as possible to the UK, which is admirable but consequently there are casualties.

Rescue is always the best option, but proceed with caution with this one.

February 1, 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Hi Bea,

I am so sorry you feel like you have been misinformed.

Our process is very through and we do in depth assessments of all dogs. It is a known fact that dogs that are in a shelter can sometimes act and behaviour differently when in a home environment. We provide our adopters and fosterers with as much information as possible.

I am sorry you feel like the dog you adopted did not match your expectations, a dog that has been with volunteers and not had any issues with other dogs and is a calm, submissive girl that you asked for.

Our main concern is not to bring over as many dogs as possible to the UK, it is to save as many dogs as possible. That is why we have a whole team dedicated to the UK intakes and the UK pounds.

If you wish to discuss this matter further, please email enquiries@pawprints2freedom.co.uk and your email will be passed over to the relevant team.

-B

Rated 5 out of 5 stars

Amazing team 👏

I can't say in words how incredibly amazing pawprints to freedom as a charity who runs solely on volunteers is. They all juggle there own lives aswell as volunteering and doing the best they can . From the beginning and it continues as we are fostering one of the dogs the team and especially our admin ash have been nothing but supportive along the way . Bless you all for helping so many dogs aswell as us fosterers and adopters . You are all amazing 👏 ❤️ I would reccomend anyone wanting to foster or rescue a dog to use pawprints to freedom . I've got nothing but positive feedback to give 🌟🌟🌟🌟🌟

January 1, 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you so much for the lovely review! 🩷

-B

Rated 5 out of 5 stars

WOULD NOT BE WITHOUT OUR TANE!

The whole process from start to finish, which have to say was really quick, was amazing. We've had our wonderful rescue (Tane) for 4 months now .. no he's not perfect and the more he settles in, the more comfortable he is as he comes out of his shell, HOWEVER, we would not be without him .. he gives us cuddles, so easy going and chilled with us .. I've never before heard a dog 'sigh' so loud, we love him to bits. The before 'and' after care and comms from PPTF has been brilliant .. thank you so much PPTF! 😁

February 7, 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you so much for your lovely review! We are so glad Tane has settled in well!

-B

Rated 5 out of 5 stars

Absolutely incredible rescue! 👏👏❤️❤️

Absolutely incredible rescue!! I started off donating towards dogs coming over from Romania year then as I got more involved I started to foster through the rescue to then help the dogs find their forever homes & families. PPTF have been amazing every step of the way and really go out of their way to make sure the right dog is suited to you. The online side of the rescue is mostly worked on by volunteers and it’s incredible how much time everyone puts into helping these dogs! Highly recommend this rescue when looking to save a dog from a previously terrible life in Romanian! We are on foster number 7 already and it’s so rewarding when they go onto forever homes! 🐾❤️ PPTF really work so hard to help as many dogs as possible and are always forever grateful for any help or donations they receive to be able to continue their hard work!! 👏👏🐾🐾

December 1, 2024
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you for your lovely and honest review!

-B

Rated 5 out of 5 stars

I can’t thank PPTF enough for giving us…

I can’t thank PPTF enough for giving us Otto. We have had him 2 months now and he has settled so well and can’t imagine our lives without him. The charity have been amazing, they have been very thorough from start to finish. Special mention to Ash our Admin who was/ is always there to answer any questions that we may have and also Jane who did our home check and couldn’t have been any nicer. We were informed at each stage of the processes and everything was made easy and straightforward. I would without a doubt recommend anyone who is considering a rescue dog this wonderful charity. Thank you again!

December 7, 2024
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you! We are so glad Otis has settled in well!

-B

Rated 5 out of 5 stars

I cannot praise PPTF highly enough.

I cannot praise PPTF highly enough.
From our initial contact with our allocated admin and home checker, right through to the delivery of our dog, the whole experience was very well informed and professional.
Our admin was so helpful and knowledgeable and quickly replied to any questions or concerns that we might have had.
We were kept up to date on the progress of the dogs’ journey from Romania via a transport chat that was set up for all the
adoptees with an eta for each dog.
All of the volunteers at PPTP are totally dedicated to the welfare and rehoming of these poor dogs in need, they are all angels and should be applauded.

February 2, 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you so much for your kind words.

-B

Rated 5 out of 5 stars

A brilliant rescue organisation

We adopted Margot (was Maya) in November 2024 through paw prints to freedom. They were recommended to me through a friend of a friend when we lost our dog in summer 2024, we decided we wanted to rescue our next one. The whole process has been very positive, from first putting an application, to being matched with a dog and this continues today where support is still available today if needed (we don’t as Margot has settled so well but it’s great to know we could reach out if we did). We were assigned a support person (Ashley) from the beginning and he was always there to answer any questions and offer advice throughout the process. I would recommend anyone thinking of rescuing to consider this organisation.

February 2, 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

We are so pleased to hear Margot has settled well!

-B

Rated 5 out of 5 stars

Foster & Adoption of Sky

thank you for bringing such a wonderful dog into our lives we started fostering but fell in love. support from Pawprints to freedom has been brilliant from sorting transport of our foster from the pound to sorting out his vets visits and then finally sorting his adoption to his forever home. what a brilliant charity fully recommend

January 31, 2025
Unprompted review
Pawprints to Freedom logo

Reply from Pawprints to Freedom

Thank you for the kind words!

-B

Rated 5 out of 5 stars

I highly recommend adopting a dog from here

We adopted Claud (now Wolfie) from PPTF in December 2024 and we adore him. I was a little nervous as we were adopting him straight from Romania but I needn't have been as he was just as they described him, friendly and affectionate and loves a fuss. He came fully vaccinated, microchipped and neutered.
He was also tested for diseases such as Brucellosis. The home check was done by Judith and ongoing support was provided by Ashley. Both so friendly and helpful, they make sure you are fully prepared for your new dog and give you loads of advice to make sure you get off to the best start. If you are looking for a new dog I highly recommend you adopting from here, they have hundreds of beautiful dogs desperate for a home.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing rescue

What an amazing rescue. What a fantastic bunch of volunteers, who have unmatched dedication and drive and always do the right thing. These guys are just fantastic in the way they assess every case on its own merit, rather than having blanket policies. These guys are very good at matching families with dogs and I am in awe of all that they do. Our process for adoption was organised, our admin was amazing through the process and the care was second to none. Highly recommend adopting from these guys.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing rescue!

Amazing rescue, we spotted a post on Facebook at 10pm, were in conversation and with an application in before 11pm, had submitted videos and info by 10am the next day and had collected our boy within 48 hours.

We’ve rescued 4 dogs before and have never had such a good experience. The volunteers care a great deal and make things happen, I’d give 10 stars if I could.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Dog rescue Saudi Arabia …

On 14th December I received my two new fur babies from Sonia in Saudi Arabia. I cannot tell you what a joy it is having these two dogs in my family. Wonderfully fostered and cared for by Sonia. All they want is to be with me and to be loved. Considering how they were treated it’s hard to believe how loving and trusting they are.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Totally awesome and professional dedicated to rehoming the correct dog to the right owner

This rescue may seem a long winded process but that's because they want to match you and your life style to the right dog so it works for everyone. Total professionalism and commitment .
I am in the process of adopting a beautiful dog through this organization and nothing has been too much trouble and boy have I pecked at my wonderful admin lady Claire who never seems to sleep bless her ❣️
Dedicated and works tirelessly as I know all the staff and volunteers do to save these poor souls and re-home then successfully and that is what a professional well organized and dedicated rescue is all about
I totally believe in their judgement on suitability to the right home and that's how to guarantee so many happy endings for these defenseless innocent dogs
I raise a glass to PPTF they are amazing.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

5 star communication

5 star communication, dedication, friendliness, knowledge and passion for saving and doing the best for these poor animals!! Earth angels keep going for these paw babies ❤️❤️

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Pipa is amazing

Pipa is amazing. Had her two years and is the sweetest thing. Really good process for applying to get her, sensible mix of achievable but stopping the idiots

December 3, 2024
Unprompted review

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