Pawrade Reviews 7,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making the entire process smooth and seamless. Many people highlight the excellent customer service, noting quick responses, clear communication, and a genuine care for the puppies and their new families. The overall service is frequently described as efficient and reassuring, with many consumers appreciating the user-friendly experience and the thorough profiles of available puppies. However, some customers experienced issues such as slow communication or receiving conflicting information from different agents. A few people also reported concerns about the health of their puppies upon arrival, including ear mites or genetic health issues that required veterinary attention. There were also isolated complaints about the demeanor of some staff members.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the puppies... See more

Service

People report positive experiences with service. Customers frequently praise the excellent communication,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and responsiveness... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, seamless, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately... See more

Company replied

Rated 5 out of 5 stars

All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions... See more

Company replied

Rated 5 out of 5 stars

We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throu... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we ask... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Dog Breeder

Written by the company

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

3-Year Health Guarantee

Peace of mind for your puppy’s health

Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life. When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great communication

Great communication. Easy to work with. Puppy arrived on time, in good shape, and clean.

March 24, 2026
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Reply from Pawrade

Hey Lowell, thank you for the kind words and thank you for trusting Pawrade. Best wishes.

Rated 5 out of 5 stars

New Puppy

Professionally handled the whole process. I was updated regularly, payments were followed promptly by receipts. Thank you

March 23, 2026
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Reply from Pawrade

Hey Corina, we really do try so hard to make the process smooth and stress free. We are so happy to hear that all went so well for you. Thank yo0u for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Pawrade did an wonderful job from start…

Pawrade did an wonderful job from start to finish when getting our sweet furbaby! Excellent customer service, informative, organized, and a wonderful day picking up our sweet boy, Knox! We highly recommend Pawrade!!

March 28, 2026
Unprompted review
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Reply from Pawrade

Hey Carrie, Thank you so much for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Friendly people

Friendly people. Knowledgeable. Walked me through the process with no problems.

March 23, 2026
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Reply from Pawrade

Hey Pam, thank you so much for the kind words and thank you for choosing Pawerade to help you find the perfect pup for you.

Rated 5 out of 5 stars

What an excellent company they were…

What an excellent company they were there every step of the way, friendly staff knowledgeable staff. Their guidance was truly appreciated. I would recommend them to anybody!

March 26, 2026
Unprompted review
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Reply from Pawrade

Hey Russell, Thank you so much for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Pawrade is the Best!

The staff at Pawrade were wonderful. They were always available for any questions or advice and kept me up to date with the puppy I selected. The profiles on the available puppies are very thorough. Delivery went smoothly by a very caring and thoughtful driver. I’d recommend Pawrade to anyone wanting a sweet puppy.

March 20, 2026
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Reply from Pawrade

Hey Rosemarie, Thank you so much for the wonderful review. We are so happy you trusted Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

Puppy 💕

I’m so pleased with Pawrades service.It was a nice clean and smooth transaction between myself and the breeder. everyone has been so healthy with the process. I would definitely recommend them to anyone that’s looking to purchase a puppy scam free.

March 18, 2026
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Reply from Pawrade

Hey Markita, we really so work so hard to make the process smooth and stress free. And no worries about scams here at Pawrade. You get the perfect pup for you in a completely safe and secure transaction.

Rated 5 out of 5 stars

We found our sweet little Maizee!

We found our sweet little, Maizee, on Pawrade. They made the whole process super easy and everyone with Pawrade were very kind and helpful. When we are ready for another fur baby, we will being looking on Pawrade again.

March 21, 2026
Unprompted review
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Reply from Pawrade

Hey Brenda, we are so happy top hear that all went so well for you and your new furry family member. Thank you for the kind words and best wishes.

Rated 5 out of 5 stars

Very professional and caring people

Very professional and caring people. Any questions I had were answered in a timely matter.

March 19, 2026
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Reply from Pawrade

Hey Cheryl, Thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Best experience I've ever experienced

I have experienced twice with Pawrade such excellent customer service and quality. The entire team from Pawrade, to the breeders, to the delivery persons provided such great service. I always recommend my family and friends Pawrade when looking for a new addition that they can trust and comes with health gurantees. Both pups i have received came healthy and happy. My first pup turns 2 in 2 weeks and is the best thing in my life. Can't wait for my new pup to get older so they can have fun together.

March 25, 2026
Unprompted review
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Reply from Pawrade

Hey Ras, Thank you so much for the wonderful review. We are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled days to come.

Rated 5 out of 5 stars

From start to finish we had excellent…

From start to finish we had excellent service! The delivery was so fast ! we love our new puppy!

March 26, 2026
Unprompted review
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Reply from Pawrade

Hey Phyllis, Thank you so much for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

We received our Shih Tzu pup Sam who is…

We received our Shih Tzu pup Sam who is the happiest, most playful pup we have ever had.Pawrade made the process easy from beginning to end.

March 19, 2026
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Reply from Pawrade

Hey Sara, we really do work so hard to make the process smooth and stress free for our wonderful clients. Thank you for choosing Pawrade and best wishes.

Rated 5 out of 5 stars

We love our new puppy

We love our new puppy

It was very easy

March 26, 2026
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Reply from Pawrade

Hey Cheryl, We are so happy to hear that you were able to find the perfect pup for you. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Outstanding Performance and customer…

Outstanding Performance and customer service, from start to when I got my puppy. Calls and text to ensure everything is great!

March 25, 2026
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Reply from Pawrade

Hey Rocky, Thank you so much for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Pup showed up on time

Pup showed up on time. He is tired but adorable. Thanks for the ease in fulfilling this journey in my life. I renamed him Pilot... Because he will be my co-pilot in my journey of life, 🥰

March 25, 2026
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Reply from Pawrade

Hey Elizabeth, we are so happy that we were able to help you find your perfect co-pilot. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Great experience from the onset

Great experience from the onset, right thru pickup and beyond. Always available to answer questions during the whole journey. I would highly recommend this liaison service!

March 25, 2026
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Reply from Pawrade

Hey Rick, we are so happy to hear that all went so well for you. Thank you for choosing Pawrade and best wishes.

Rated 5 out of 5 stars

Pawrade is a trustworthy organization.

I was so happy to receive my female Chihuahua puppy. Thank you so much to Pawrade for being such a trustworthy organization. Pawrade provided everything necessary and I got a healthy puppy.

March 18, 2026
Unprompted review
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Reply from Pawrade

Hey Barbara, we are so happy to hear that all went so well for you and your new furbaby. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

"Skeeter" (Pawrade ID: Cajun)has Stolen Our Hearts!

This puppy was exactly what we were looking for. We wanted a micro-mini goldendoodle, & Cajun fit the bill w/his genetics for size, breed & color. There was a Concierge for each process of providing a furever home for this sweet new member of our family. Each one was professional, knowledgeable, patient, showed a great love for these animals, & was so kind to us Pet Parents! We had a Reservation Concierge who helped us w/our deposit & pymt to make Cajun ours! The next Concierge was our "Puppy Extraordinaire". She knew ALL things Cajun & if she didn't, she was our liaison between the breeder & us for questions about potty training practices, feeding schedules/feed brands/amts, exercise & sleeping routines, etc. Our third was our travel & delivery Concierge. She was in charge of making the transition as smooth as possible from breeder to furever parents and on to furever home as nonstressed & calm as possible for the furbaby, the new furever Pet Parents & the breeder. We couldn't thank the Pawrade team enough for a flawless experience & the extraordinary care taken to make sure these sweet furbabies are given the utmost priority in transitioning to their furever homes. We will use this organization again & refer to family and friends. We are so Blessed! God truly does take care of ALL things Great & small! Thank you & God bless you all @ Pawrade for a job very well done! Our furbaby's new name is Skeeter, and he is now living life happily-ever-after on the farm! Thank You and God bless you all @ Pawrade!🐾💕

March 9, 2026
Unprompted review
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Reply from Pawrade

Hey Melissa, Thank you so much for the wonderful and detailed review. We are certain that if anyone is considering Pawrade this will certainly help them make up their minds. Best wishes to you and your new furry family member for many fun filled days to come.

Rated 4 out of 5 stars

Great service but...

I never thought of buying a pup online. Pawrade staff are all very polite and professional. But, alot of computer skills and smartphone skills were needed, at least to me. I'm an older guy so maybe most people would not have had the trouble I did with the process but the folks at pawrade did a fantastic job at helping me through with my lack of online skill. A+ for all the help they gave me to get my new lil buddy to me!

March 17, 2026
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Reply from Pawrade

Thank you so much for the kind words. And thank you for trusting Pawrade to help you find the perfect pup for you. We do apologize for any speed bumps and are happy to hear we helped you through. Best wishes.

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