Pawrade Reviews 7,083

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making the entire process smooth and seamless. Many people highlight the excellent customer service, noting quick responses, clear communication, and a genuine care for the puppies and their new families. The overall service is frequently described as efficient and reassuring, with many consumers appreciating the user-friendly experience and the thorough profiles of available puppies. However, some customers experienced issues such as slow communication or receiving conflicting information from different agents. A few people also reported concerns about the health of their puppies upon arrival, including ear mites or genetic health issues that required veterinary attention. There were also isolated complaints about the demeanor of some staff members.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the puppies... See more

Service

People report positive experiences with service. Customers frequently praise the excellent communication,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and responsiveness... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, seamless, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately... See more

Company replied

Rated 5 out of 5 stars

All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions... See more

Company replied

Rated 5 out of 5 stars

We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throu... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we ask... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Dog Breeder

Written by the company

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

3-Year Health Guarantee

Peace of mind for your puppy’s health

Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life. When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Reply to Pawrade's reply to my review.

When we received our puppy he had a runny nose. The first vet visit. If you read the second set of notes that I sent you, it states in there that he had a runny nose from the veterinarian. If you don't have those veterinary notes, I can resend them to you where it states that he had a runny nose. As for the insurance, we did activate the 30-day free insurance policy and we did extend our insurance policy that you said we didn't. I can also send you that confirmation information too.

February 21, 2026
Unprompted review
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Reply from Pawrade

Please delete this review and edit your original so we can keep things straight.

Rated 5 out of 5 stars

This is an awesome site!

This is an awesome site! The people are extremely helpful and the drivers are equally awesome! Pawrade has help available for anything you might need throughout the puppy buying process, and the delivery option was great. Delivery was quicker than estimated and our puppy was clean and happy! I would highly recommend Pawrade!!

April 6, 2026
Unprompted review
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Reply from Pawrade

Hey Elizabeth, we are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 1 out of 5 stars

We bought a bison Fisse

We bought a bison Fisse. He has an underbite. He’s overly anxious and very hard to train. We love him and will live through his problems. He is not easy. His name is Asher.

April 15, 2025
Unprompted review
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Reply from Pawrade

Hey Patricia, I see that you initially gave us a 5 star review because we delivered your little guy right to your front door as promised. He didn't have an underbite nor did he display any behavioral issues. We are truly sorry to hear that these concerns have developed. However these are not things that we could have predicted. Underbites are very common and the vast majority of the time they cause no issues. Your pup is around the one year mark and we hope that like most he settles down as he matures. We appreciate you being a wonderful puppy parent and are sure with a little extra love and attention your little guy will fall in line.

Rated 5 out of 5 stars

BEST experience ever in buying a dog

BEST experience ever in buying a dog. Less than 10 days from seeing her photo to having her in my lap. She was healthy, happy, and (surprisingly) clean and sweet smelling when she arrived after a 18 hour drive.
I never would have found her without Pawrade...I guess this is the new way of calling all your relatives with "Hey, I need to find a dog..."

March 30, 2026
Unprompted review
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Reply from Pawrade

Hey Jeff, thank you so much for trusting Pawrade to help you find your new best buddy. We are so happy to hear all went so well. Best wishes.

Rated 5 out of 5 stars

Overall we had a great experience…

Overall we had a great experience getting Archer. There was a small hiccup, but it was still a very smooth process.

Everyone was great that we dealt with. Informative with every question we had to ask.

Little Archer is such a ball of joy. And he has settled in very quickly.

April 5, 2026
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Reply from Pawrade

Hey Jeff, Thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

The report

I was very pleased with my experience.

March 28, 2026
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Reply from Pawrade

Hey Jlow, short and sweet and we will certainly take it. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Wonderful Experience

I had a wonderful experience purchasing my little toy Chihuahua. They are very organized and the communication is excellent. I feel this is an extremely excellent place to get breeders that are up to the highest standards. You are sure to get a quality pet.

March 27, 2026
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Reply from Pawrade

Hey Denise, thank you so much for the kind words. And thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

We recently purchased our new pug

We recently purchased our new pug, Chet, from Pawrade, and overall it was a very positive experience. From the beginning, the process was straightforward and easy to follow, which helped take a lot of the stress out of bringing a new puppy home.

The communication throughout the process was solid. Pawrade kept us updated on Chet’s progress, including when he was ready to travel and what to expect during delivery. When Chet arrived, he was healthy, clean, and clearly well cared for. You can tell he was raised in a good environment before coming to us.

Chet has been an amazing addition to our family. He’s playful, affectionate, and already showing a great personality—everything you’d hope for in a pug.

If I had one suggestion, it would be to provide even more frequent updates or photos during the waiting period, as that’s the hardest part when you’re excited to bring your puppy home.

Overall, we’re very happy with our experience and would recommend Pawrade to anyone looking to add a new dog to their family.

March 31, 2026
Unprompted review
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Reply from Pawrade

Hey Jason, thank you so much for the wonderful and detailed review. We are so happy to hear that all went so well for you and Chet. And thank you for the suggestion as well. We are always looking for ways to improve. Best wishes for many fun filled days to come with your new best buddy.

Rated 5 out of 5 stars

The entire process was so smooth

The entire process was so smooth. Pawrade's staff reached out continuously during the process to keep us updated on our Puppy's progress and once she left Ohio to come to NY the transporter was in contact with us the whole time. They delivered my little baby right to my door. We are absolutely in love with Bella. Her breeder must have really loved and spoiled her, she is perfectly behaved. Trained in 1 day, great with all of us including her new older sister.
We couldn't be happier! Clean bill of health from our vet too!!
Thank you Pawrade

March 29, 2026
Unprompted review
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Reply from Pawrade

Hey Elizabeth, when getting a pup online we know that communication is key. We do our best to keep our customers fully informed every step of the way. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

HIGHLY recommend!

Pawrade is absolutely wonderful to work with!
Great communication and authenticity. I never once worried about it being an online purchase. And best of all I have the most awesome puppy ever 🐶💕!

April 2, 2026
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Reply from Pawrade

Hey Lexi, Thank you for the kind words. No worries at Pawrade. We make sure you get the perfect pup for you in a completely safe and secure transaction. Best wishes for many amazing days to come.

Rated 5 out of 5 stars

Exceptional communication

Exceptional communication. White glove service from beginning to end. We now have a happy and healthy puppy. I would highly recommend Pawrade to anyone looking for a new puppy!!

April 1, 2026
Unprompted review
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Reply from Pawrade

Hey Linda, thank you for the wonderful review. We are so happy to hear all went so well for you. Best wishes for many fun filled days to come.

Rated 5 out of 5 stars

This experience has been the most…

This experience has been the most amazing ever. I never thought it would feel this amazing to get a puppy so wonderful, adorable, lovable. Our cane curso puppy 🐶 GATSBY welcome to the family.

April 1, 2026
Unprompted review
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Reply from Pawrade

Hey Laura, thank you so much for trusting Pawrade to help you find the perfect pup for you. Best wishes for many amazing days to come.

Rated 5 out of 5 stars

Very professional staff

Very professional staff. Were always available to answer any questions and delivered like they said they would.

April 1, 2026
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Reply from Pawrade

Hey Basil, thank you so much for the kind words and thank you for trusting Pawrade. Best wishes.

Rated 5 out of 5 stars

Pawrade made everything so smooth

Pawrade made everything so smooth, so professional and reassuring. They kept me informed every step of the way, answered all my questioins, and truly showed how much they care about the puppies and the families they go to. You can tell the entire operation takes pride in what they do. The delivery process by EXPRESS PUPPIES from missouri to michigan was exceptional! My pup arrived clean, happy and full of energy, eveyrthing I had hope for and more!! I'm already in Love!!

April 1, 2026
Unprompted review
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Reply from Pawrade

Thank you so much for the wonderful review. We really do try so hard and are so excited to hear when all goes so well for our wonderful clients. Best wishes for many fun filled days to come with your new best buddy.

Rated 1 out of 5 stars

So I just found out today that you…

So I just found out today that you cannot call more than once about it puppy. I guess when you make your phone call. You should be knowing that you're buying that first puppy that you call about. Because the girl was very rude with me today. Telling me that I've called in over 50 times which I think is a farce. But whatever and she wasn't sure if I was just calling to ask questions like normal, or if I really want to purchase one. I said I really want to purchase one but I'm not going to buy the first dog that I come along. I want to know the history of the dog. I you know, and anyhow. I was very put out by this. I was really quite shocked at her attitude and her disposition with me which was to me, very poor customer service. Not only that, she asked me that, but the tone that she asked me that in. And the word she chose to say, without any hesitation. She was just rude period I know where some of these puppies come from. And that's why I'm selective. I'm glad that a lot of you have had great things to say about them.And I might have, if I could have actually talked to someone today, I was actually very interested in this little mail.But neither here nor there I just thought that they show all these wonderful reviews, but they don't show any negative reviews, and I think to be fair to the public.That they should show both! The girl that I talked to her name was lily with a very bad attitude.And a very bad tone to be talking to me.I am an older lady.So I don't appreciate some of the ways of today, but that's neither here nor near I just go with it.But lily, your attitude was uncalled for today.Very uncalled for and I was very, very put out by this so we'll see how paul raid handles this.I don't know how long you've been with him.I don't know anything about you either.But I just know the way you handled my phone call today.Not only did I not buy a puppy but I won't be returning to your site.There's a lot of other places to buy puppies.
Thank you
Alice

March 31, 2026
Unprompted review
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Reply from Pawrade

Alice, we are sorry that you had a bad experience. Though we are not sure it was with Pawrade. Could it have been another company? We pride ourselves in customer service and to ensure that, we record all of our calls to be sure our sales agents act appropriately. We reached out to you here, through Trustpilot so we could get more information like your phone number so I could research your calls and listen to them for any inappropriate behavior. You chose not to respond so I can not confirm and address this possible issue.

Rated 5 out of 5 stars

Smooth process

Every part of getting our puppy went smooth. From the first contact person at Pawrade, a Zoom contact with the owners of our puppy, and the transport from Missouri to Michigan via a huge van. The Van guys were very kind and kept me posted on his journey via texts.
We’ve had our Cocker spaniel puppy for 2 weeks and he’s doing great.

March 24, 2026
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Reply from Pawrade

Hey Kim, wea are so happy you trusted Pawrade to help you find the perfect pup for you. And we are so happy to hear that all went so well for you and your new furry family member. Best wishes!

Rated 5 out of 5 stars

Great communication

Great communication. Easy to work with. Puppy arrived on time, in good shape, and clean.

March 24, 2026
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Reply from Pawrade

Hey Lowell, thank you for the kind words and thank you for trusting Pawrade. Best wishes.

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