Paws & Planet Reviews 123

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Amazing to find an environmentally friendly dog shop, it's so difficult to be green when you have a dog in the family. She loves the toys, even picked them out from under the tree on Christmas eve and... See more

Company replied

Rated 1 out of 5 stars

$235 for Alpha Track 2 pack of 50 test strips??? If that isn’t price gouging I don’t know what is. Alpha Track 3 strips are $73 for a pack of 50. I understand that the Alpha Track 2 has been discontin... See more

Rated 1 out of 5 stars

This company is absolutely price gouging!! We purchased a Cat Repellent spray for $138. Sadly on checking to try snd find some user instructions (which were not on the bottle and no box with product)... See more

Rated 5 out of 5 stars

My 11 week old dachshund puppy loves her rhino. She chooses to play with this 9/10 times above her other toys. I think the different material makes a welcome change from traditional plasticky dog toys... See more

Company replied

Company details

  1. Pet Store

Written by the company

Paws & Planet is the go-to destination for eco-friendly dog products. With their range of planet friendly products, they make it simple and affordable for you to shop sustainably for your dog.


Contact info

3.0

Average

TrustScore 3 out of 5

123 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent seller x

Recommended as a fast and reliable service, felt very comfortable dealing with them and seemed to give you that personal touch. Great products, well made indeed.

June 23, 2021
Rated 5 out of 5 stars

I purchased the dog natural toothpaste

I purchased the dog natural toothpaste, and unfortunately my dog took a real dislike to the taste. Paws & Planet refunded my purchase. Great customer service. Thank you for taking the time to call me and for your speedy refund.

May 18, 2021
Unprompted review
Paws & Planet logo

Reply from Paws & Planet

Hi Beverley,

Thanks for taking the time to leave us a review. I've just checked and I can see that you did buy the natural toothpaste from us, however, we haven't received an email from you and we certainly haven't replied to one saying that.

We pride ourselves on our customer service and if any of our customers have a problem with a product, we'll gladly replace or refund it.

If you can send your email to hello@pawsandplanet.store, we'll happily get this sorted for you.

Rated 5 out of 5 stars

Quality products and super friendly…

Quality products and super friendly service! Fully recommend and will no doubt use again. Fairfax loves his new hemp rope toy, and I have no worries about it not being natural or safe. I trust this company to offer only quality products for pets.

May 7, 2021
Rated 5 out of 5 stars

Pet Toys

Gorgeously creative, unique and tasteful pet toys made so much the better for being eco-friendly. Suede Octopus & crab have settled in very nicely. Thank you.

May 5, 2021

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