Amazing to find an environmentally friendly dog shop, it's so difficult to be green when you have a dog in the family. She loves the toys, even picked them out from under the tree on Christmas eve and... See more
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$235 for Alpha Track 2 pack of 50 test strips??? If that isn’t price gouging I don’t know what is. Alpha Track 3 strips are $73 for a pack of 50. I understand that the Alpha Track 2 has been discontin... See more
This company is absolutely price gouging!! We purchased a Cat Repellent spray for $138. Sadly on checking to try snd find some user instructions (which were not on the bottle and no box with product)... See more
My 11 week old dachshund puppy loves her rhino. She chooses to play with this 9/10 times above her other toys. I think the different material makes a welcome change from traditional plasticky dog toys... See more
Company replied
Company details
Written by the company
Paws & Planet is the go-to destination for eco-friendly dog products. With their range of planet friendly products, they make it simple and affordable for you to shop sustainably for your dog.
Contact info
United Kingdom
- hello@pawsandplanet.store
- pawsandplanet.store
3.0
Average
123 reviews
Hasn’t replied to negative reviews
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Excellent toy beautiful design
January 6, 2021
Reply from Paws & Planet
We're so glad you are happy with your order Doreen and thank you for taking the time to leave such a lovely review!
Great product
Great product, probably a little more expensive than usual. Would be much better if it was free postage.
January 6, 2021
Reply from Paws & Planet
Hi Carole, thanks for your review - we really appreciate it! We do try and offer a range of products at different price points so that eco-friendly options are available for anyone's budget. As much as we would love to be able to offer free delivery, unfortunately, we wouldn't be able to survive as a business if we absorbed this cost. We will take your feedback onboard though and hope this doesn't put you off returning to shop with us in the future.
I bought this as a gift for my sister's…
I bought this as a gift for my sister's dog - the dog absolutely loved it from opening it in the package to completely pulling it apart within 48 hours! Great fun for them.
January 6, 2021
Reply from Paws & Planet
Thanks for your lovely review Stephanie! It sounds like your sisters dog had great fun with their toy. We wish we'd have been able to see it :)
Personal, ethical shopping experience!
Super quick delivery, great product, reasonable pricing, amazing eco packaging and a lovely hand-written note.
Will definitely buy from here again!
January 5, 2021
Reply from Paws & Planet
Thanks so much for the kind words Devon! We're really glad you're happy with your order and look forward to welcoming you back to our store again in the future 😊
Great easy to use website
Great easy to use website. Toy as described. Shampoo as described. Smelt amazing. Items arrived in good time well packaged.
Contained handwritten card thanking me for my order and hoping I love the products. Found that a really nice touch.
Very pleased will definitely order again
January 4, 2021
Reply from Paws & Planet
Thanks for your lovely review Karen 😊 We're so glad you liked the products and we look forward to welcoming you back to our store in the future!
Paws&Planet Dog toys
Just received my order from Paws & Planet, I ordered Dave the Dolphin and Toby the Teddy. They came very fast considering they were ordered over the Christmas and New Year period, the packaging was a easily recycled brown envelope that also came with a hand written note which was lovely. The toys themselves seem well made and of much better quality than toys you could buy from pets at home for a similar price. I am getting a new puppy next month and wanted to test the quality before giving them to him, my current dog is a extreme power chewer who makes short work of ‘ indestructible’ toys and would probably made short work of them if left unsupervised, I will be ordering him some more of the ‘tough’ dog toys they have for supervised play as overall very happy with the quality. My only complaint is when I cut the tag from Toby teddy it left a small hole in the back of his head, you can barely see it but eventually small puppy teeth may find it, the label would probably benefit from being put in his ear instead. Overall very happy, received regular updates from the company and it was delivered by Royal Mail, will definitely order again.
January 4, 2021
Unprompted review
Reply from Paws & Planet
Thanks so much for your review Lucy, we really appreciate it! We're really glad you're happy with the products you purchased from us. We'll pass on your feedback re: the tag on the teddy to our supplier, thanks for bringing it to our attention. We look forward to welcoming you back to our store soon 😊
Fantastic customer service
Customer service is absolutely excellent, the personal touch made such a difference. I’m really happy with my purchases too, it’s so great to find eco-friendly pet toys and accessories. My items were a gift but I’ve told everyone I know to buy from here!
January 1, 2021
Unprompted review
Reply from Paws & Planet
What a lovely review Sushila! Thank you, we really appreciate it! We're so glad you're happy with your purchases and thanks so much for the recommendations 😊
Incredible customer service
One of the best online retail experiences I’ve ever had and couldn’t seem to do enough.
December 24, 2020
Unprompted review
Reply from Paws & Planet
Thanks so much for your lovely review George. Very high praise indeed! 😊
I bought my dog a few toys and treats…
I bought my dog a few toys and treats for Christmas, they turned up super fast and packaged well in recyclable materials. Wonderful experience can't wait to buy from them again!
December 19, 2020
Unprompted review
Reply from Paws & Planet
Thanks so much for your lovely review Emma! We're so glad you're happy with your purchases and we hope your dog enjoys their Christmas presents! :)
Lovely products and eco packaging
Lovely products and eco packaging. Would have given 5 stars if the end of the rope toy had been bound so that it lasted just a little longer. I have been back to thier site and bought even more dog toys.
December 15, 2020
Reply from Paws & Planet
Thanks so much for your review Susan - it really means a lot to us! We're so glad you like the products and will pass your feedback on to our supplier about the rope toy. Your next lot of goodies are on the way! :)
Excellent Customer Service
I received an excellent service from Paws & Planet. I re-ordered some 'poo' bags which were unfortunately 'lost' by Hermes. Jess at Paws & Planet could not have been more helpful and the order was replaced and arrived safely. Couriers are overwhelmed at the moment and things do get lost in transit but it's not often than you get such excellent customer service from a seller. Thank you Jess and Paws & Planet.
December 15, 2020
Reply from Paws & Planet
Thank you so much for your lovely review Helen. We really do appreciate the patience and understanding that you showed whilst we sorted the issue out for you. Thanks so much for your support and we hope to see you back on our store in the future :)
Arrived early exactly what I expected…
Arrived early exactly what I expected thank you
December 10, 2020
Reply from Paws & Planet
Thanks for your lovely review Elaine! We really do appreciate the kind words and are glad you were pleased with your products :)
Very happy with my products and the…
Very happy with my products and the eco-friendly packaging. I paid the delivery charge and have deducted one star as Hermes was used to deliver, who are frankly a nightmare.
December 10, 2020
Reply from Paws & Planet
Thanks so much for your review Annie, we really appreciate it and are glad that you are happy with the products.
It's a shame that our choice of courier was enough reason to deduct a star from our review, especially given that the parcel arrived with you without any issues but we do appreciate the feedback.
We are actually in the process of setting up our business account with Royal Mail, however, as we're a very new business and are still working our full-time jobs as well as doing this, we chose Hermes in the meantime as they collect the parcels from us which is extremely handy as our work hours mean that we are unable to get to the post office every day.
We hope you understand our reasoning and we hope to welcome you back to our site again in the future.
What a wonderful company
What a wonderful company. Kind message included in the order and products and both eco friendly, well priced and different to most obvious choices.
Delivery was efficient and well received.
December 9, 2020
Reply from Paws & Planet
What a lovely review, thanks so much Christopher. We really appreciate your support and are so glad you liked the products that you ordered from us!
The service and process was good but…
The service and process was good but disappointed with the size of the eco soap dish ordered. It would be a small bar of soap to fit!
December 9, 2020
Reply from Paws & Planet
We appreciate you taking the time to leave us a review Diane, thank you.
We're sorry to hear that you were disappointed with the soap dish that you ordered from us. We stock that dish because it fits the 2 dog shampoo bars that we also sell on our site.
As a new, small business trying to grow our reputation, we would have loved the chance to rectify this for you before the review was left, however, we will take the feedback on board.
If there is anything at all that we can assist with going forward then please do drop us an email as we'd be happy to help - hello@pawsandplanet.store
So pleased to have found this company…
So pleased to have found this company for eco-friendly dog goodies. Bought for a four-legged friend and sure they will love it! Website was so easy to navigate and use and my order was delivered really quickly.
December 9, 2020
Reply from Paws & Planet
Thanks so much for your lovely review Pippa - we really appreciate it! We really hope your four-legged friend loves their products :)
Lovely Eco Friendly Products
Lovely eco friendly products which arrived in sustainable packaging. Will be ordering from them again in the future.
December 8, 2020
Reply from Paws & Planet
Thanks so much for your review Tasha! We really appreciate it and we look forward to welcoming you back to the store soon :)
Beautiful products
Beautiful products - love the ethics behind this company - prompt delivery too
December 6, 2020
Reply from Paws & Planet
Thank you for your lovely review Susan! We're so glad you love your products 😊
Better than expected
December 5, 2020
Reply from Paws & Planet
Thank you so much for your review! We're really glad we exceeded your expectations 😊
good quality tots
sweet, well made items for my little dog.
She immediately started chewing on them as soon as they came out of the packaging. very happy with quality of material and the craftmanship.
December 5, 2020
Reply from Paws & Planet
We really appreciate your review Amanda - thank you! We're so happy to hear that your dog loves the toys :)
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