Paws & Stay Reviews 

45
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally comfortable accommodations, beautiful interior decoration, and the wonderful welcome hampers and delicious treats provided by attentive hosts. Travelers emphasize that these wonderful properties offer a deeply relaxing environment featuring fully secure outdoor gardens and spaces that are ideal for pets. Some people also felt that actively exploring the surrounding countryside, nearby scenic walks, and coastal paths greatly enhanced their wonderful holiday. Guests truly appreciate the peaceful natural settings, wonderful local wildlife sightings, and pristine outdoor surroundings that make these locations perfect for a tranquil getaway.

What people talk about most

Location

Users describe positive interactions with location, noting that the surrounding areas provide a great base... See more

Product

Customers expressed great satisfaction with the product, highlighting the thoughtfully equipped spaces and... See more

Staff

People report positive experiences with staff, noting that the hosts are very welcoming, attentive, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting comfortable beds, soft towels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Boot Room - wonderful place Lots of treats and toys left Loved the secure courtyard Fields next door were wonderful for our dog to run around in and lovely walks a few minutes drive away Wa... See more

Company replied

Rated 5 out of 5 stars

'I was really pleased that dogs were allowed everywhere on the property and could go on the furniture, because that's what are used at home and I didn't have to restrict them. Large garden was perfect... See more

Company replied

Rated 5 out of 5 stars

Great selection of properties on the site, and the one chosen, Poachers Pocket was perfect for our trip to see friends in Cornwall. Lovely welcome hamper upon arrival, for human and dog, including... See more

Company replied

Rated 5 out of 5 stars

An absolutely brilliant dog friendly place. Spotlessly clean and had everything one could think of to make a holiday perfect. It was so peaceful and quiet. A place where we , (including our GSD who h... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(45)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect dog friendly break

The Boot Room - wonderful place
Lots of treats and toys left
Loved the secure courtyard
Fields next door were wonderful for our dog to run around in and lovely walks a few minutes drive away
Was lovely and peaceful
Janet & Caroline so welcoming. Delicious flapjacks left
House really comfortable and beautifully decorated

April 24, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank for your review, Cathy. We're really pleased you had such a great stay at The Boot Room!

Rated 5 out of 5 stars

Stibbs Hollow Cabin was a perfect place for a relaxing break!

Stibbs Hollow Cabin was a perfect getaway place which was well set up for dogs and humans alike. We had a wonderful break! The dog wasn't just tolerated but the owners had gone out of their way to make sure that everything was provided for the dog. We had extra throws to put on the furniture for him, bowls and poo bags were available. Most importantly we had a field which was dog friendly. That outside area made it perfect for all of us relaxing in the evening after a day exploring the area. The cabin itself was beautiful and had everything we needed for a really luxurious stay. The bed especially was superb! I would thoroughly recommend this place and we hope to return one day.

April 20, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your review. We're so pleased you and your dog had such a wonderful stay, and that you felt the property was perfectly setup for humans and dogs!

Rated 5 out of 5 stars

Excellent company with great places to stay!

"The Outbuilding" that we stayed at was a lovely place! Nice and clean and easy to move around with dogs in tow. Comfy bed, nice sheets, plenty of towels. All appliances in place and a good heating system along with the log burner which was great for cold nights. Had a good area just outside that was fenced off but the dogs had access to the large garden which was also enclosed. In the heart of the village with nice walks all around and not far from the excellent Ferry Inn. A great place to reach all along the coast. Would definitely recommend and would use Paws & Stay again!

March 27, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your review, Yvonne. We're pleased you and your dogs had such a wonderful stay, and grateful to hear you would book with us again!

Rated 5 out of 5 stars

There so many aspects that were just perfect

There so many aspects that were just perfect in this cottage for dogs - the fire, the comfy sofas (and provided throws) the heated floors, THE SECURE GARDEN (I have an escapologist), the porch that meant you could come and go without fielding dogs and so much more. The humans were also so well provided for - this cottage is absolutely delightful and we've already booked to return!

March 27, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your glowing review, Jenny. We're so pleased you had such a lovely stay at your cottage, and that the garden was fit for your escapologist (we know how important this is as a dog owner!). To hear you've already booked another visit is wonderful!

Rated 5 out of 5 stars

The place is idyllic

The place is idyllic. With a beautiful garden that was completely dog safe. Diz and Adam made the stay complete with all of their finishing touches in the cottage right down to the smallest detail in the medicine cabinet and the delicious hamper. Fantastic location for exploring both beaches and the New Forest. But Lymore Orchard is a little slice of heaven once you’re there you don’t want to leave. Yet again. another perfect Paws and Stay break that both dogs and their humans make wonderful memories. Thank you.

March 30, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your wonderful review! We're so pleased you had another great experience with Paws & Stay and that Lymore suited your needs perfectly. We love hearing about the memories made by our guests and their dogs, and we hope to keep welcoming you back for more holidays!

Rated 5 out of 5 stars

The cottage is absolutely beautiful

The cottage is absolutely beautiful. The enclosed garden was perfect for our two dogs, they loved exploring the garden areas. The summer house will be perfect in the summer evenings. Everything you could possibly need is in the cottage, lovely touch to leave dog treats, milk, tea, coffee and a bottle of Prosecco and Welsh cakes. The cottage is beautiful set out with a wood burner, luxurious bathroom, comfortable bed. The location was perfect for a quiet and peaceful stay. The only sound is the birds singing. Lovely dog friendly beaches within a 20 to 30 minute drive. I would love to stay again.

March 23, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your lovely review, Jeannie. We're so pleased you enjoyed your stay at the cottage, and that you had the enclosed garden for your two dogs to explore freely and safely! Nothing beats a truly dog-friendly holiday. Thank you for booking with Paws & Stay!

Rated 5 out of 5 stars

The Pavillion in the Wild

An absolutely brilliant dog friendly place. Spotlessly clean and had everything one could think of to make a holiday perfect. It was so peaceful and quiet. A place where we , (including our GSD who had a great time), could just relax and enjoy the surroundings. We had red kites circling overhead on most days that came so low we were able to get some amazing photos, plus a muntjac dear that came through the trees right up to the fence. We had a brilliant time. Thank you Holly & Jacob for having the dream of providing a truly dog friendly holiday experience...
Because that's what you have done.

February 20, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your wonderful review, Jeff. We agree, there is nothing quite like a truly dog-friendly experience! So pleased that you had everything you needed, along with the peace and quiet, to completely relax and enjoy your holiday.

Rated 5 out of 5 stars

It was heaven to be right on the water…

It was heaven to be right on the water - to have our own little beach where Flump could run around when the tide was out and to have the kayak when it was in. The hosts left treats and bowls and towels and blankets for the boy too. There's so much to do around there - and all of it is dog friendly. Could not have wished for better.

March 10, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you so much for your review! Flump sounded like he had a great time, and we're so pleased you experienced a truly dog-friendly holiday!

Rated 5 out of 5 stars

Great site for dog owners


Great selection of properties on the site, and the one chosen, Poachers Pocket was perfect for our trip to see friends in Cornwall. Lovely welcome hamper upon arrival, for human and dog, including blanket for settee snuggle, soft bed, treats and a toy, alongside dog bowls, and good local walks from the doorstep.

March 5, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your review, Scott. We're so glad you found Poachers Pocket the perfect place to enjoy a holiday with your dog, and that you had everything you needed for both humans and dogs!

Rated 5 out of 5 stars

Fantastic stay

Fantastic stay, honestly couldn't find anything that Mandy, the owner, hadn't though of already. spotless accommodation and fantastic setting, will definitely be going again. Ideal for chilling out and having long walks with the dog.

March 6, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your review Paul. We're so pleased you had a wonderful dog-friendly holiday!

Rated 1 out of 5 stars

Booked last week to stay at what looked…

Booked last week to stay at what looked like a gorgeous property in Wales. Paid the price in full and received confirmation. Received an email at the weekend advising the property had been priced incorrectly at £1290 on their website and the true price was infact £2200 and we needed to pay an extra £910. Based on the fact this was an 3 night stay, completely over priced. After some back and forth Paws and Stay offered to pay 50% of the difference. Our experience was already tainted with this company so cancelled booking and requested refund. Very disappointing experience won’t be using them again, Airbnb all the way.

February 24, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Dear Samantha,

We are truly sorry for the experience you had and completely understand how disappointing and frustrating this would have been. Unfortunately, on this occasion we experienced a system pricing error which resulted in the incorrect rate being displayed and confirmed. This is never something we want to happen and we sincerely apologise that we were unable to proceed with your booking as originally planned. We absolutely understand how this would have tainted your experience.

Please know that we take matters like this very seriously and we are reviewing our systems to help ensure this does not happen again. While we appreciate that this was a rocky start, we do truly hope that we may have the opportunity to welcome you in the future.

All our spaces are carefully handpicked and designed to offer a personal, high-quality experience and we would genuinely value the chance to regain your trust.

With our sincere apologies,
The Paws & Stay Team

Rated 5 out of 5 stars

Perfect cosy cottage and dog friendly

'I was really pleased that dogs were allowed everywhere on the property and could go on the furniture, because that's what are used at home and I didn't have to restrict them. Large garden was perfect for our collie girls run around and play ball, of course they found some sticks too. On of girls is rescue and she can very sensitive to sounds, but it was peaceful and quite, it was perfect, we could only hear birds singing, which was amazing. We really enjoyed cosy cottage for our anniversary, we loved chilling by the wood burner, enjoying few bath soaks. This place was just perfect'.

January 30, 2026
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thank you for your review, Anastasija. We're so pleased you and your dogs had such a great stay for your anniversary trip, and that it felt like a true home away from home for you with all the comforts you needed!

Rated 5 out of 5 stars

Booking change request

I had booked the incorrect week for our holiday, completely my fault.

After a few attempts at getting through on the phone , the booking was changed and confirmed immediately by email.

The person in the phone could not have been more helpful.

September 16, 2025
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Hi Julie. Thank you for your review, and we're so pleased to hear you had such a positive experience with us and that we were able to help you in changing your booking - these things happen! We hope to welcome you back again soon!

Rated 2 out of 5 stars

Make sure you read their T&Cs

Make sure you read their terms and conditions, particularly cancellation policy.

I'd personally suggest to just use AirBNB or Sykes, or something else with more consumer friendly T&Cs

August 10, 2025
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Hi Daniel,

We’re sorry to hear you feel this way as we do work extremely hard on creating an inspiring dog friendly collection. We’ve been unable to find a booking in your name or any email exchange regarding a stay or cancellation request from you. We’re always on hand to help so please do drop us an email to bookings@pawsandstay.co.uk with more information and we’d be very happy to look into this for you.

Rated 5 out of 5 stars

Perfect stay for all of us

Paws and Stay has been a wonderful experience for me and my family! There is so much accommodation online that is easy to find , but to be easy to find and doggy friendly, as well as being everything we were looking for was amazing. Our first trip to The Stables in the summer was such a lovely experience, with outside hot tub, and plenty of space that we have decided to book a stay for Christmas at Bar-K with all our extended family, with hot tub, sauna , games room and cinema, and the fact that we can bring the dogs will no doubt make it the perfect stay for all of us.

December 12, 2024
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Hello Toni, thank you so much for taking the time to leave your review, we really appreciate your support and hope you have an amazing trip at Bar-K this Christmas!

Rated 5 out of 5 stars

Just back from yet another wonderful…

Just back from yet another wonderful trip with Paws and Stay and my dogs … can’t express enough how good these guys are at making sure you have the perfect stay with your furry friends 🐶
Will definitely be recommending and using you guys again very soon 🥰

December 6, 2024
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Hello Joanna, thank you so much for taking the time to leave your review, we really appreciate your support and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Wonderful Birthday Trip

We stayed at Meadow Cabin in July for my partner’s birthday and it was amazing! It was such a peaceful place and had everything we needed. Lots of good walks in the area and a dog-friendly pub nearby too.

July 5, 2024
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Hello William, thank you so much for taking the time to leave your review. We really appreciate your support. Your stay at Meadow Cabin sounds lovely. We look forward to welcoming you back very soon

Rated 3 out of 5 stars

Batman's Summerhouse - a short review

We stayed at Batman's Summerhouse in Devon - beautiful spot by the river and very dog friendly inside, couldn't fault it, beautifully styled too. However, if your dog is reactive or an escape artist this is not the place. The garden had gaps on at least 2 sides where they could escape into the owners garden or the lane (which doesn't get a mention) and people passing by on the lane (surprisingly often for a secluded spot) just wound our dogs up no end because of the floor to ceiling windows. The dogs were on lead more here than at home as we even had to put them on lead to have them in the garden. I don't want to come across negative because this place is lovely for a well behaved non-reactive dog, but we expected seclusion & a secure garden & we didn't get it here.

October 7, 2024
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Hello Victoria, thank you for your review and for sharing your feedback with us. Upon receiving it, we promptly addressed your concerns and have been in continuous discussions with the owner about the garden fence and other areas you've highlighted. We're actively exploring ways to make improvements where needed and to better align guest expectations.

We truly value your input, as it helps us support our owners and ensure our listings are accurately represented. Thank you for taking the time to reach out.

We’d be delighted to welcome you back in the future and if you ever have any questions prior to booking, please don’t hesitate to contact our guest experience team.

Rated 5 out of 5 stars

Booked for next year

Booked for next year, but a lovely, personal travel company, with dogs and their owners at the heart of all they do. They seem to think of everything and avoid the stress and anxiety of looking for a dog friendly holiday

October 30, 2024
Unprompted review
Paws & Stay logo

Reply from Paws & Stay

Thanks Debbie, we look forward to welcoming you all on your stay next year

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look