Pawsionate Reviews 1,978

The process from ordering to delivery and product was smooth and exact. No issues anywhere, clear and easy to understand. Product came in excellent condition and was as described.

Was sceptical about product as reasonably priced and so much choice is dog avatars. However when it arrived I was so delighted with the colours, the brightness and the quality that I immediately recommended it to many friends with dogs and cats. If only all online shopping was so good.

DO NOT BUY FROM THIS COMPANY!!!!
Paid for a memory bracelet....Item didn't arrive....Sent numerous emails....No reply....I keep receiving generic emails asking if i want to buy from company again....Even offering me a discount....!!!! Terrible customer service!!!!

The ease of ordering and the timely manner in which it was delivered......so far it looks really good and hoping it will be as good a product as it apppears to be!

The small, carved box with photo of my dog, silver charm with her name on it and dinky glass bottle to put some of her fur in was the most beautiful keepsake I could widh for. The little box was exquisitely made. I'm delighted with it.

This company has the slowest shipping of any of them. The first time I order from them the item arrived more than 2 weeks later than originally estimated. I contacted them and they had an excuse. Fast forward a year later and since the item was really cute, I order from them again. Once again the item is arriving much later than estimated. Fool me once... fool me twice... You won't fool me again. Too many other companies to order from. This is the last order that I will place with Pawsionate. When someone's pet passes and I purchase a memorial as a gift for them and it arrives 2 months after the passing of their family pet, it becomes embarrassing to give them the gift that much later. The estimated date of delivery has passed and the shipping still show it in transit in Chicago. The deliver if for Houston, TX. I'm sure the item will be very nice, the timeliness of the delivery is terrible.

I've ordered a few times from here. Communication is wonderful.orders come pretty quick.would recommend.

This transaction was great. Mug was as promised, shipped and well packaged and I was pleased that it was given and received with happiness..thank you

I was told they cannot deliver to my address even though it’s a legal address so I gave them another location to deliver and they said that they have not received a response from me and I responded at least five times!! Very poor customer service and they don’t give phone number to call.

The quality of my item. Just love it!

Usual great quality what more can I say!!!

My go cup is everything that I expected. The colors are right on and the quality is great! I definitely recommend!!

The quality of my tumbler, the ease of ordering and the timeliness of delivery was top notch

I absolutely HATE these people. Disgusting thieves. There was a problem with my address in delivery and instead of allowing another attempt, my order was returned and the item destroyed.
Then they said the would make another coffee cup for $15...but refused to answer when I repeatedly inquired if that included shipping.
That's a minimum over $45 for a coffee cup.. don't walk away from these people. Run

Easy to order, quick delivery, great packaging super cute product love it. Thank you

I ordered a glass mug (cat mother) where you pick types of cats, color of cats, clothes for the mom etc. Comes from China. The glass arrived after the date promised (after wifes birthday) and the glass had a haze that would not come off. Contacted Pawsionate and they responded they would take care of it but they have not. Also, you cant leave a review on their website

I ordered a personalized dog mug from this company and was disappointed with the overall quality compared to the promotional images. The mug itself is a standard lightweight 11 oz mug, and the advertised “3D inflated effect” is actually just a flat printed design, which was not obvious from the listing photos. While the item technically matches the description, the presentation created an expectation of a more dimensional or premium look.

Customer service responded promptly but stated customized items are non-returnable and offered a partial refund instead. I appreciate the response, but I’m sharing this so future buyers understand the product is a basic printed mug rather than a textured or specialty item.

DO NOT BUY ANYTHING FROM THIS RETAILER!!!
The order does not arrive and when you try to contact them, they do not reply or try to offer any kind of resolution!
Read the 1 star reviews, all say the same thing, don't make the same mistake and order anything from Pawsionate.

I paid my order and didnt deliver to me. Didnt provide a solution. They didnt replied my emails