“Thisun has been a delight to work with. From our first Teams meeting where he explained how PayID works, right through to helping me actually use it, his support has been outstanding. I have been abl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
Company replied
As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
Company replied
we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team... See more
Company replied
Company details
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
not a good Value of money paying.com
Dear Sir, i just sent 2 emails to pay.com. very simple i am paying $27000 in expense of 1.5 million to pay.com and i get reward points of less than $17000 in the tickets, i will be using pay.com any more
November 10, 2025
Reply from pay.com.au
Hi Abdul,
Thanks for sharing your feedback. We’re sorry to hear you feel the value hasn’t met your expectations. The value you receive can vary depending on how you choose to redeem your PayRewards Points, and our team can help ensure you’re getting the most out of every transfer.
We would love the opportunity to help you find this value. Your account manager will reach out shortly to offer support and help you explore ways to get more from your PayRewards Points.
– The pay.com.au team
Would be great to have instent payments
November 7, 2025
Reply from pay.com.au
Hi Monica,
Thanks for sharing your feedback. We understand the importance of fast payments, which is why we are always working towards solutions to accommodate this.
While we don't yet have an instant payment feature, we have recently introduced PayID, which allows for same day payments. So now when you make an eligible payment before 2pm, it will be remitted to your payee on that same day. You can see our processing times here: https://help.pay.com.au/when-will-my-payee-receive-their-payment/
If there's anything else we can assist you with, please don't hesitate to reach out to our team at support@pay.com.au.
– The pay.com.au team
I had been using another service for…
I had been using another service for years, but have found Pay.com.au far far easier and more intuitive to use. Its reporting is also great, providing the information I need. My last experience with the last platform I used led to a long process of getting the simplest document, a receipt of payment! No such issues with Pay.com.au
November 6, 2025
Reply from pay.com.au
Hi therer,
Thanks so much for sharing your experience! We’re thrilled to hear you’ve found pay.com.au easy to use and that our reporting tools have made managing payments simpler. We’ve built the platform to make business payments effortless and transparent, so it’s great to hear it’s working well for you.
We really appreciate your support and look forward to continuing to make your payments even easier.
— The pay.com.au team
It’s easy to use but your fees are too…
It’s easy to use but your fees are too high. I think I might go through another platform that doesn’t charge so much
November 6, 2025
Reply from pay.com.au
Hi Nicole,
Thanks for sharing your feedback. We’re really pleased to hear you’ve found pay.com.au easy to use. We understand fees are an important consideration, which is why we’re proud to offer some of the most competitive rates in the market.
Many of our customers find that the value they earn through PayRewards more than offsets these fees. and with one of Australia’s most flexible rewards programs, your redemption options are nearly endless.
If you’d like help maximising the value you’re getting from your payments and points, our team would be more than happy to chat anytime.
– The pay.com.au team
Reply from pay.com.au
Hi Glenn,
Thanks for the great feedback! We’re so glad to hear you’ve found pay.com.au seamless and helpful for planning your bills. We appreciate your support and look forward to continuing to make business payments even easier for you.
– The pay.com.au team
ease of process
November 2, 2025
Reply from pay.com.au
Hi Tony,
Thanks for your feedback! We’re glad to hear you’ve found pay.com.au simple and easy to use.
— The pay.com.au team
Our staff pays has taken 2 days to be…
Our staff pays has taken 2 days to be credited to their account and has caused us problems.
November 4, 2025
Reply from pay.com.au
Hi Mel,
We’re really sorry to hear this and understand how important it is for your staff to be paid on time.
We're are always working towards solutions for faster payments and have recently introduced PayID, which allows for same day payments, so now when you make an eligible payment before 2pm, it will be remitted to your payee on that same day. You can see our processing times here: https://help.pay.com.au/when-will-my-payee-receive-their-payment/
If you need any further assistance, you can always reach out to our support team at support@pay.com.au and they will be happy to help you.
– The pay.com.au team
Reply from pay.com.au
Hi Ty,
Thanks for the glowing review and for being part of the pay.com.au community!
– The pay.com.au team
convience but too much fee
October 31, 2025
Reply from pay.com.au
Hi Jack,
Thanks for sharing your feedback. We’re really pleased to hear you’ve found pay.com.au convenient. We understand fees are an important consideration, which is why we’re proud to offer some of the most competitive rates in the market.
Many of our customers find that the value they earn through PayRewards more than offsets these fees, and with one of Australia’s most flexible rewards programs, your redemption options are nearly endless.
If you’d like help maximising the value you’re getting from your payments and points, our team would be more than happy to chat anytime.
– The pay.com.au team
Points have not come across to virgin…
Points have not come across to virgin business flyer account
October 30, 2025
Reply from pay.com.au
Hi Samuel,
Please contact our support team at support@pay.com.au so that they can look into this for you and provide you with assistance.
– The pay.com.au team
Easy platform to use including great…
Easy platform to use including great benefits if you choose to use them.
October 27, 2025
Reply from pay.com.au
Hi there,
Thanks for sharing your experience! We’re so pleased you’re finding pay.com.au easy to use and seeing the value in the benefits available.
— The pay.com.au team
Easy to use payment platform with clear…
Easy to use payment platform with clear instructions.
October 29, 2025
Reply from pay.com.au
Hi Gilbert,
Thanks for the great feedback! We’re thrilled to hear the platform’s been easy to use and that the process feels clear and straightforward.
— The pay.com.au team
Great Service
As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for us.
A special mention to Jas – she’s been amazing to deal with! Super responsive, professional, and genuinely helpful every step of the way. Great service and support. Highly recommend!
Alex, MC Design + Build
October 27, 2025
Unprompted review
Reply from pay.com.au
Hi Alex,
Thanks so much for the wonderful feedback! We’re delighted to hear pay.com.au has helped streamline your payments and project management. We’ll be sure to pass your kind words on to Jas, she’ll be thrilled!
We appreciate your support and look forward to continuing to make things even easier for your business.
– The pay.com.au team
It’s not transparent
It’s not transparent. They represent the benefits of paying your bills through their platform very clearly but you need to go searching for whether there is a charge or whether they just profit from all your business expenditure information
October 27, 2025
Unprompted review
Reply from pay.com.au
Hi Mark,
Thanks for taking the time to share your feedback. Transparency is really important to us, and all fees are clearly displayed before you make a payment, so there are no hidden costs or charges.
We also take the security and privacy of your business information very seriously, with strict measures in place to keep your data protected.
If you’d like us to walk you through how everything works, please reach out to support@pay.com.au and our team would be happy to help.
– The pay.com.au team
we've been using Pay.com.au to pay the…
we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team has been responsive and very easy to deal with. The small processing fee is worth it given the points hacking, especially if you’re looking to get the most out of business expenses. It’s a great tool for anyone looking to maximise rewards while managing regular payments.
October 20, 2025
Unprompted review
Reply from pay.com.au
Hi Ryan,
Thanks for sharing your fantastic review! We're thrilled to hear you've been able to find great value by paying your businesses experience through pay.com.au.
– The pay.com.au team
Excellent and professional service
My experience was great from start to finish. The team was professional, helpful, and very responsive. Everything was handled smoothly, and I would definitely recommend this company to others.
October 20, 2025
Reply from pay.com.au
Hi Sarmad,
Thanks for the fantastic review! We're thrilled to hear you've had a smooth and seamless experience.
– The pay.com.au team
Thomas is excellent to deal to with
Thomas is excellent to deal to with, great, clear communication and very helpful
October 16, 2025
Reply from pay.com.au
Hi Andre,
Thanks for the glowing review! We're glad to hear Thomas has been able to give you an outstanding experience.
– The pay.com.au team
Account follow up
Great to have a reach out to help with the account, it was straight forward to use but this was a very nice personal touch.
October 15, 2025
Reply from pay.com.au
Hi Ryan,
Thanks for the excellent review! Glad to hear you've had a great experience.
The pay.com.au team
easy to deal with
October 9, 2025
Reply from pay.com.au
Hi Darko,
Thanks so much for your feedback! We’re thrilled to hear you’re enjoying the experience.
The pay.com.au team
Love the Points
I run as many expenses as possible through this platform and it's very convenient that I can link my business AMEX for the option of more points. Yes there are associated fees and charges and compare that to what you would pay for international Business airfares it's a no brainer.
October 12, 2025
Reply from pay.com.au
Hi there,
Thank you your excellent feedback! We’re thrilled to hear you’re getting value out of using pay.com.au.
The pay.com.au team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.