Payajjb Reviews 

422
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers had an average experience overall. Many people found the staff to be helpful, understanding, and supportive, often going out of their way to assist with debt management. Consumers also frequently praised the user-friendly online system and the ease of setting up flexible payment plans, which helped them manage their financial situations without intimidation. However, some customers also noted significant issues with communication and service. A portion of people reported receiving demands for debts they did not recognize or had already paid, leading to frustration and significant concern. Additionally, some reviewers experienced problems with payment processing, such as incorrect bank details or payments not being registered correctly after an agreement was made.

What people talk about most

Payment

People report ambiguous experiences with payment, with some customers expressing frustration over alleged... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the great, helpful, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, understanding, and... See more

User experience

Users describe positive interactions with the user experience, highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a email today say letter before claim from a debt I couldn't remember they was actually polite and put my account on hold for 35 days . Due to my mental health! Doing further investigations I wa... See more

Company replied

Rated 5 out of 5 stars

Easy to use not everything needs filling in. Can pay off from bank direct or set a payment plan without lenthy forms pr even talking to someone or providing documents

Company replied

Rated 5 out of 5 stars

Funny enough, AJJB were chasing me, and I paid in full, because they are persistent and I have to commend them for that. Even more funny, if I were a business chasing unpaid debts then I most pro... See more

Company replied

Rated 5 out of 5 stars

Very helpful decent people Thank you very much for your understanding Highly recommend Five stars

Company replied


Company details

  1. Legal Services
  2. Debt Collecting

About Payajjb

Written by the company

AJJB Law

Information written by the company

We are a regulated law firm here to help you find the right way forward

AJJB Law is a debt resolution specialist firm with experience across a range of industries. The role of our web-portal and paralegal team is to resolve your situation as quickly and easily as possible.


Contact info

3.4

Average

TrustScore 3.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(422)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Internet is saying its a scam.

Received a couple of letters via email out of the blue threatening a CCJ for £30 which I was unaware of. Checked out the website yesterday and was being asked lots of personal questions which I think is unnecessary for just paying £30. I tried to go on website again today to sort it and unable to access it. Virgin media has blocked it saying its dodgy. Unsure how to move forward as my own Internet is saying its a scan and I'm at risk of being hacked.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely upset as I set up a…

I am extremely upset as I set up a Payment Agreement with AJJB Law for my outstanding debts. Despite having responded to the concerns, my Letter Before Claim was escalated to a threat of County Court Judgement. I am very confused, as my account has the status of “under arrangement,” so I assumed that the payment agreement I established was acceptable and able to be fulfilled. Please can I have some assistance on this as I do not know what else I can do. Thank you

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely relentless

Absolutely relentless with text messages emails phone calls iv never been soo successfully hounded out of £88 quid in my life so hats off to you guys and your balls to the wall fly round shit method I can only congratulate you plus it feels good to pay off a niggling dept I never got round to paying and left and ultimately forgot about

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Cowboys

Money owed to some crowd I'd never heard of, don't answer the phone letters now go straight in the bin

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers ! Received a letter demanding payment to a Alanta company with no reason or details? Tried phoning many times with no answer! Total fraud and sending the details to the police!

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

I been harassed now for over a month

I been harassed now for over a month! They claim I owed money to Klarna which is not true.I contacted Klarna directly and been told I don’t own any money I thought so I didn’t as I would remember something like this. They told me is a new type of scam and I passed all the details to them to investigate!
You should be ashamed of how you stressing people around!

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

easy to set up payments

easy to set up payments

May 1, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Emma,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 1 out of 5 stars

Totally disgusting harassment…

Totally disgusting harassment treatment! This company needs investigating! I opted out of a van insurance policy with auto net, They carried on billing me for insurance for months after even though I set up insurance with another company, I then got this dispute settled with auto net only to fast forward approximately 4 years they passed my details on to PayCRS which I contacted and spoke to a girl called IFE who then assured me this would be no longer pursued, now fast forward again and this company AJJB Law who is affiliated with CRS has now been harassing me for the same money, disgusting and needs investigating!

April 30, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Kieron,

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers. Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 1 out of 5 stars

Aggressive Scam Tactics & Harassment — Reported to Klarna

I’ve been relentlessly harassed by this so-called “debt collection agency” for months, receiving threatening emails warning of CCJs and legal action over a balance I don’t owe. They claimed I owed £112.91 to Klarna — so I went straight to Klarna, who confirmed I owe nothing and that this situation is now being escalated.

AJJB Law tried to intimidate me with legal jargon and scare tactics, hoping I wouldn’t check the facts. Their email blatantly attempted to pressure me into paying money I do not owe, and that’s nothing short of a scam. The way they worded their messages is designed to frighten people into compliance, and they clearly prey on those who may not think to verify things.

I’ve seen the other one-star reviews, and I’m not surprised. They’re clearly known for this kind of shady, unethical behaviour. I’ve now reported the issue to Klarna and will be taking further action if they continue contacting me.

Avoid this company at all costs. Don’t be fooled — and don’t pay a penny unless you’ve confirmed directly with the original creditor.

April 29, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Paris,

Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues.

Please contact us and we can assist. We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 1 out of 5 stars

Absolute sharks

Absolute sharks
Just keep sending emails.
No postal documents sent
Wont even answer phones.
I am going to raise a formal complaint via their regulators.

April 29, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

We understand that everyone has different preferences when it comes to communication, and it is never our intention to cause inconvenience to you.

Our client has asked us to contact you and it is important that you engage with us so we can assist you.

If you have any further concerns or would like to discuss this further, please visit www.payajjb.co.uk and log in.

Rated 1 out of 5 stars

Farce of a company you try and call and…

Farce of a company you try and call and you’re put on hold for ages then they say they are unable to take your call. I am being hounded by this company even though I have informed them on numerous occasions that I have a debt relief order. I was getting texts on Sundays and you can’t even call them back … it’s a good job I’ve not got mental health problems or this company would have tipped me over the edge

April 27, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Deborah,

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers.

Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 5 out of 5 stars

Very easy to use and set up I was…

Very easy to use and set up I was embarrassed but you can just set it up online took 2 minutes

April 27, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Julie,

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words.

Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 5 out of 5 stars

The firm seem ok so far no problems or…

The firm seem ok so far no problems or stress

April 24, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Mick,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

Easy

Very helpful

April 22, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 1 out of 5 stars

What an absolute disgrace and…

What an absolute disgrace and incompetent company.

Firstly, send me an email with wrong address on it, with no mention of what supposed debt is, how much it is or any info to help me locate the supposed debt.

The overly and disgraceful threatening letter reads

"IMPORTANT - POTENTIAL LEGAL ACTION
Our client has now sent your account for Legal review by us with the possibility of a Decree being applied
for to recover the balance owed.

A formal Letter before Claim is likely to follow shortly from our Scottish Solicitor agents Gilson Gray.
A Decree will seriously affect your line of credit and may result in enforcement action being taken. It is our
aim to resolve this without the need of taking this matter further.

You can make payment via our website at payajjb

Alternatively please call one of our team on 01422 746202.

Please DO not ignore this letter"

So, as I like everything in writing as is my right, I go to try the website with the only info provided, a random reference number, another disgrace, the website couldn't find my reference number and then had a server error at their end.

I have no intention of phoning and I want to raise a formal complaint about how they have approached this matter.

No info on debt, amount, dates, company owed to, nothing but a useless reference number.
Incorrect address and a webshite that doesn't work.

Take me to court if you wish and I will show the court your complete incompetence and issue a counter claim.

Take this as a formal complaint.

Useless ref on letter
Ajjb ref: sprock008944
Client ref: 157802365

April 16, 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers. Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

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