PayAngel Reviews 169

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and reliability, highlighting how quickly money reaches recipients. Many appreciate the seamless and straightforward user experience, making transfers easy and stress-free. The customer service and staff are frequently commended for being helpful, efficient, and responsive, often resolving issues promptly and ensuring transactions are completed successfully. However, some customers also noted occasional issues with transfers taking longer than expected, and a few experienced problems with transactions not going through as confirmed. There were also isolated mentions of difficulties with account verification and unmet requests.

What people talk about most

Payment

Customers consistently note positive experiences with payment, highlighting the speed and ease of sending... See more

Service

Reviewers highlight positive aspects of service, often describing it as seamless, reliable, and fast. Many... See more

User experience

Clients share positive opinions on user experience, finding the app straightforward, easy, and efficient to... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the good and great... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful, efficient,... See more

Based on these reviews

Rated 5 out of 5 stars

I have always championed PayAngel. My recent experience with the staff no issues, however l find it frustrating and stressful with their new App. Personally It is not user friendly and there are glitc... See more

Company replied

Rated 5 out of 5 stars

I've transferred money through PayAngel many times. My account there is verified, and there are absolutely no problems. On the contrary: I don't have a credit card and transfer funds directly to their... See more

Company replied

Rated 5 out of 5 stars

Payangel is a seamless and reliable money transfer service. With the new app, everything feels smooth, intuitive, and secure. Sending money to friends and family takes only a few clicks. I can send mo... See more

Company replied

Rated 5 out of 5 stars

Hello Am Yvonne and I have used Payangel sending money to Ghana all these years they are amazing trust worthy and oh best customer service Incase and problem arise fastest resolved. Will definitely re... See more

Company replied


Company details

  1. Money Transfer Service

Written by the company

The cheapest and fastest way to send money to Africa. Transfer money to Ghana, Nigeria, Kenya, Uganda and South Africa. New Countries coming live soon. - No Fees, No E-levy, No middleman. - FREE Mobile Money, Bank Deposits and Cash Pickup! - BEST Exchange Rates! - FREE Life Insurance cover for your recipients! - Excellent customer service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Customer focused efficient money transfer service.customer…

Effective and efficient customer focused service. Although there are no human face2face interactions, the structured framework is inherently friendly, transparent and unambiguous as well as being easy to use.
It's fun using PayAngel. I have asked family and friends to switch to PayAngel.
Kofi Agbolegbe JP

November 8, 2025
PayAngel logo

Reply from PayAngel

Wow, Kofi - this made our day! 🎉 We’re thrilled PayAngel feels fun, friendly, and easy to use. Thanks for spreading the love and getting your crew on board. You’re officially part of the PayAngel family! 💙

Rated 5 out of 5 stars

Excellent Service

Swift transfer and amazing instant feature call pay by bank which allows me to connect to my bank without any hiccups

October 29, 2025
PayAngel logo

Reply from PayAngel

Thanks a million for the love, Joseph! You nailed it - fast, easy, and seamless is how we roll! 💙. Love it!

Rated 5 out of 5 stars

The platform is amazing

The platform is amazing

October 17, 2025
PayAngel logo

Reply from PayAngel

Hi Judith!
So glad you took a moment to share this with us. We're so glad you're enjoying the platform. It’s built with care, and hearing that it’s making a difference truly reinforces why we do what we do. We’re here to keep making your experience even better!
~PayAgel Team

Rated 5 out of 5 stars

Keep the good work

Keep the good work

November 4, 2025
PayAngel logo

Reply from PayAngel

Hello Jacinta!
Thank you so much for the encouragement! We’re grateful for your support and truly motivated to keep delivering great service. Every kind word keeps us going. Thanks for being part of the PayAngel community!

Rated 5 out of 5 stars

PayAngel is the best

PayAngel is the most reliable app to transfer money from one place to another,and is very convenient

October 30, 2025
PayAngel logo

Reply from PayAngel

Hi Reynold,
We're so grateful for your thoughtful review! We're thrilled to hear that PayAngel has been a reliable and convenient solution for you. Your trust means everything to us, and we're committed to making every transfer smooth and stress-free. Thanks for being part of our journey! 😊
~PayAngel Team

Rated 5 out of 5 stars

Great Service

Good job performance linked with honesty and discipline. Please, keep it up

November 5, 2025
PayAngel logo

Reply from PayAngel

Thank you so much, @Jallassa, for your kind words! We're truly grateful for your recognition. It means a lot to our team. Honesty, discipline, and great service are values we hold close, and your encouragement inspires us to keep raising the bar. We’re so glad to have you with us on this journey!

Rated 1 out of 5 stars

PayAngel is a scam

PayAngel is a scam. They closed my account and refused to give me a refund after a week. They kept on telling me they will get back to me. Nobody should use PayAngel. It’s a scam company

September 19, 2025
Unprompted review
PayAngel logo

Reply from PayAngel

Dear Pamela,
Sorry to hear about your experience with PayAngel. We've noted your concerns about your account closure and refund.
Could you please provide us with your account details or transaction reference number so we can investigate this matter further? We'd like to understand what went wrong and address your concerns.

Rated 1 out of 5 stars

PayAbgel

I wouldn’t even get pay Angel one star this is a ridiculous app trying to send money to your family. I didn’t even use the app trying to send money to my family and they did not accept me with my drivers license or my passport. What kind of app is this? That would do this I would think twice very seriously about using this app

August 21, 2025
Unprompted review
PayAngel logo

Reply from PayAngel

Hello Focal,
Thanks for sharing your concerns. Sorry to hear you had issues with account verification using your driver's license or passport. Our team strives to provide a smooth experience. Can you please help us with your account number (example FC249901). We'd like to understand what went wrong and improve our services.
Best Regards,
The PayAngel Support Team

Rated 1 out of 5 stars

Poor poor service

Sent money for over 3 hours money did not reach recipient tried to reach them on phone no response, no response on whatapp there no response. This is poor service

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever, I sent money on the 3rd of may 2025, it was updated on the app delivered. The person got incontact with me as of the 6th of May no Money yet. I sent the messages to confirm if it indeed it has been delivered they said, so did not know who to belive I called mtn with the reference number to find out if such money has been delivered to the rceipient account only for Mtn to inform me the rceepient had not received the money. Been calling them since, sending messages as well non has been replied I would be reporting them to the FCSC as as this issues has caused a lot of friction between the recipient and I am stressed and it frustrating. Money does not grow on trees.Payangle a Good name is better than Riches! You all should be ashamed of yourself.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

The company sent me a text to say money…

The company sent me a text to say money was delivered to my bank but 24hrs later i am still waiting for the money and they are not in anyway helpful in tracing the money. This is the third time I've been disappointed by Pay Angel ,so not send money through Pay Angel you will be disappointed. I will be complaining to the financial ombudsman.DO NOT SEND MONEY Through Pay Angel.

March 7, 2025
Unprompted review
Rated 2 out of 5 stars

They can be a nightmare

There is a long story and a short one. I will stick with the short one. I have used PayAngel for over a year with no troubles. However, my last transaction a week ago was a nightmare. It’s by a miracle that it was eventually resolved. They have country-specific regulations, and I advise you to ask them on WhatsApp for everything you are uncertain about before transferring. Especially if it is substantial. Customer support is a mixture of d bag. None of their listed contact number for my location is a valid registered number.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

The worst app to use for sending money…

The worst app to use for sending money be warned. I sent money and after that they blocked my account claiming I hadn't provided sufficient documentation. Which I did. They kept saying they'll unblock my account. 5 days later. Still the same story. Avoid payAngel at all cost.

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company! My experience could not be worse. After registering and uploading my passport, I proceed to transfer 500eur paying with my debit card. The day after I submit documents to confirm my address and proof of my income (salary). I make another transfer for 1000eur. Both shows as “sent for payment”. Without any explanation, I get an email saying both transactions are void and when I try to enter my account it says it’s blocked! Don’t waste your time with amateurs like this. Worse of all, I have to wait several days to get my money back?

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

I have used 10 money transfer companies…

I have used 10 money transfer companies to ghana. I send over $15,000 a month. I needed to add one more because of volume. This is the worst company there is. I would sue the owner if I had the time. Customer service is a joke. They dont answer the phone, they dont return phone calls or emails ever. They hold your money on the flimsiest excuses. They are 100% unreliable and undependable. If you need to send money, dont use Pay Angel as you are wasting your time completely. If I had looked at this site I would have known not to try it, but now I kow

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

The Worst Money Transfer Service I’ve Ever Used

I am curious to know if anyone has shared my experience where your money has been taken out of your account by PayAngel only for them to block your account followed with an observed instruction to contact customer service which of course is impossible because you cannot get to the app. What made matters worse my son is in Nigeria counting on me to get him money for specialist medication to treat his stomach ulcer. I regret using this service I really do.

June 28, 2024
Unprompted review

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