Over account management is pretty shody. Then we received an email informing us of a 22% price increase mid way through our current contract. I don;t think that is a reasonable and trustworthy... See more
Company replied
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See what reviewers are saying
Speed? Helpfulness? Everything is here. I used many different payment services before but I've never seen fastest responses like this. I asked my all "long" questions and Eleonora answered them patien... See more
Had difficulty setting up my account, so requested help from support, which promised to be speedy. 6 hours of queuing, so gave up. They tried to lure me back with the promise of an Amazon vouche... See more
Company replied
I really don't understand some of the bad reviews that are posted here. We've been working with Payhawk since a few weeks and so far the experience has been AWESOME! The initial demo went smoot... See more
Company replied
Company details
Written by the company
Payhawk is an AI-native spend management platform that orchestrates company spending across Bills, Cards, Expenses, Travel, and Procurement to give finance teams maximum control, automation, and visibility. The platform combines a global money account with powerful automation and AI agents that enforce policies, budgets, and approval flows on every payment while giving employees a seamless spending experience. Payhawk includes specialized AI agents designed to streamline different areas of company spending: • Finance Controller Agent – automates routine finance operations and reduces manual reconciliation work. It also includes Agent Fetch, an AI-powered capability that automatically retrieves missing receipts and invoices directly from supplier portal attaching them to transactions so finance teams no longer need to chase employees or suppliers for documentation. • Payments Agent – helps employees resolve card and expense-related issues in real time. It enables instant self-service support for problems like failed or blocked transactions, provides real-time updates on reimbursements, per diems, and mileage status, and answers policy-related questions. • Procurement Agent – manages purchase requests, approvals, and purchase orders in one place, helping companies ensure spend is approved before it happens and aligned with company budgets. • Travel Agent – simplifies business travel by integrating booking, payment, and expense management into a single workflow, reducing manual expense reporting and improving policy compliance. Payhawk allows companies to manage all types of business spend in one platform, transforming processes around Travel, Cards & Expenses, Bill Payments, and Procurement. Companies can adopt these modules gradually or implement them together to create a unified spend management system. The platform also provides a global money account that enables companies to operate internationally with ease. Customers can issue corporate cards, manage multi-currency accounts, and make supplier payments in over 150 countries and 115 currencies. Payhawk supports dedicated IBANs, local payment rails such as SEPA, ACH and Faster Payments, and highly competitive FX rates. A key differentiator of Payhawk is its deep accounting and ERP integrations. The platform is built with strong accounting logic, enabling seamless syncing with systems such as Microsoft Dynamics, NetSuite, Exact, Xero, Sage, Pennylane and QuickBooks. This allows finance teams to automate reconciliation, maintain accurate financial records, and reduce manual data entry. Headquartered in London with offices across Europe and the US, Payhawk serves mid-market and enterprise companies globally, including brands such as Luxair, Babbel, and Vinted. By combining automation, global payments infrastructure, and AI-powered finance agents, Payhawk helps organizations reduce manual work, improve financial control, and give finance teams more time to focus on strategic decisions.
Contact info
Chancery House 53-64 Chancery Lane London WC2A 1QS , WC2A 1QS, London, United Kingdom
- +44 20 4586 5402
- sales@payhawk.com
- payhawk.com
2.8
Average
273 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good system but can only offer SEPA…
Good system but can only offer SEPA functionality
September 7, 2022
Unprompted review
Reply from Payhawk
Hi Justin,
Thank you for taking the time to leave us a review, it is highly appreciated. At Payhawk we are constantly working to broaden the service we offer. As of September 2022 we do not support bank transfers via SWIFT, but we do support bank transfers via SEPA (EUR), Faster Payments (GBP), ACH (USD) and BISERA (BGN). We're also hard at work on features to broaden this much further in the near future - watch this space!
Best Regards,
Kristine
Payhawk.com
Radostina was really helpful!
August 31, 2022
Unprompted review
Reply from Payhawk
Hello Beth,
Thanks for posting such a positive opinion. I will share your feedback with Radostina that will be very happy to read this.
Have an amazing day,
Sofia
Payhawk.com
Once I wrote my question
Once I wrote my question, I get directly an answer with a visual explanation that helped myself a lot
August 26, 2022
Unprompted review
Reply from Payhawk
Hello Marzio,
Thank you so much for taking the time to leave this review!
We are super happy to hear that you are satisfied with our support and that your inquiries were resolved so quickly and efficiently!
If you need anything else at all, please do not hesitate to contact us back! We remain at your disposal!
Kind regards,
Radostina
Payhawk.com
Very easy to use
August 25, 2022
Reply from Payhawk
Hello!
Thank you so much for leaving this 5-star review!
We are all super happy to hear that you found the system easy to navigate! It is extremely important to us that we keep it user-friendly!
Thank you for taking the time to share with us your experience and hope you have an amazing day!
Kind regards,
Radostina
Payhawk.com
Great time response and resolutive…
Great time response and resolutive approach
August 24, 2022
Unprompted review
Reply from Payhawk
Hello!
Thank you so much for this amazing 5-star review and for the kind words!
We are doing our utmost to deliver a great customer experience and it is always a pleasure to know we have succeeded.
One more time, thank you for taking the time to leave us this review and hope you have an amazing week!
Kind regards,
Radostina
Payhawk.com
Fast and accurate response
Fast and accurate response, very cooperative.
August 24, 2022
Unprompted review
Reply from Payhawk
Hello Valentina,
We are ever so grateful for this wonderful review! It is highly appreciated and we are super happy to hear that you are satisfied with our support and that your inquiries were resolved so efficiently!
We remain at your disposal at any time, so please do not hesitate to contact us back!
Kind regards,
Radostina
Payhawk.com
Amable y resolutiva
August 23, 2022
Unprompted review
Reply from Payhawk
Buenos días David,
Muchas gracias por compartir tu opinión con nosotros. He compartido tu comentario con en el equipo y nos alegra saber que estás satisfecho con la asistencia brindada.
Que tengas un día !
Saludos
Sofia
Payhawk.com
nice and easy to use
August 22, 2022
Reply from Payhawk
Hello Ruta,
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Our whole team works very hard to keep our customers happy and to hear that your experience has been so positive could not make us happier!
Thank you one more time for the kind words and hope you have an amazing rest of your day!
Kind regards,
Radostina
Payhawk.com
very convenient and efficient
August 21, 2022
Reply from Payhawk
Hello Lixin Shi,
Thank you so much for your nice 5-star review!
We are all super happy to hear that our support team has resolved your inquiries and provided you with the excellent service you deserve!
We remain at your disposal at any time so please do let us know if you need anything else at all!
Kind regards,
Radostina
Payhawk.com
Very helpful and a quick response
August 19, 2022
Unprompted review
Reply from Payhawk
Hello Yazan,
Thank you so much for taking the time to leave this review!
We are super happy that you found the service efficient and that your inquiry was resolved in a fast matter!
We remain at your disposal at any time!
Hope you have an amazing day!
Kind regards,
Radostina
Payhawk.com
Bonne service
August 18, 2022
Reply from Payhawk
Bonjour,
Merci d'avoir pris le temps de partager votre opinion avec nous. Nous sommes ravis de lire que vous appréciez notre service. La satisfaction de nos clients est notre priorité.
Passez une excellente journée,
Sofia
Payhawk.com
She revolved my question very fast.
August 18, 2022
Unprompted review
Reply from Payhawk
Hello Micaela,
Thank you so much for taking the time to leave this review!
We are super happy that you found the service efficient and that your inquiry was resolved in a fast matter!
We remain at your disposal at any time! Hope you have an amazing day!
Kind regards,
Radostina
Payhawk.com
Fast response and very helpful.
August 17, 2022
Reply from Payhawk
Hello!
Thank you for your 5-star review! Your feedback means a lot to us and to hear that you found the service efficient! We do our best to reply to all our customers within 1 minute and I am happy that we were able to deliver fast support for you and also that we were able to resolve your case!
Please do not hesitate to contact us back at any time if you need anything else at all!
Hope you have an amazing day!
Kind regards,
Radostina
Payhawk.com
Reply from Payhawk
Hello Kari,
Thank you for your feedback!
I am very sorry to hear that this has been your experience with us! We will check our interactions with you and detect the areas where we could improve our service level and avoid similar situations in the future.
We do remain at your disposal at any time! Hope you have an amazing day!
Kind regards,
Radostina
Payhawk.com
Not helpful, spamming my inbox
I kept getting the same message every day/second day from a different representative even though I already said that I can't change anything in my profile.
August 16, 2022
Reply from Payhawk
Hello!
Thank you for taking the time to leave us this review and for your feedback!
I am very sorry to hear that you were dissatisfied with the service! I have forwarded your feedback to the respective team we will contact you shortly to discuss it with you further.
You are extremely valuable to us and we appreciate you sharing this experience with us as it will help us improve our service in the future.
Kind regards,
Radostina
Payhawk.com
Excellent assistance from Sofia.
August 11, 2022
Unprompted review
Reply from Payhawk
Hello Aleksandra!
Thank you so much for taking the time to leave this 5-start review for us!
I will pass your kind words over to Sofia and let her know that you are happy with her support! We are doing our utmost to deliver a customer experience and it is always a pleasure to know we have succeeded!
Hope you have a wonderful day!
Kind regards,
Radostina
Payhawk.com
Feel like being a beta tester for the app/web UI
Summary: I feel like being a beta tester.
The good:
- payments and virtual card work as expected
The bad:
- UI changes very often
- UI is very inconsistent and does not give any idea of where your expense is, what is the next step in the process, and why this happens
- Mobile and Web show different information at times
- Process is very hard to follow, for example, if expenses are returned to you to edit/update, it is very counterintuitive to a) find them and b)understand what needs to be changed.
To sum it up: very inconsistent and shaky user experience. 3 stars because payments work.
August 8, 2022
Unprompted review
Reply from Payhawk
Dear Yuri,
Thank you so much for taking the time to leave such a detailed review!
I have raised this matter internally and your Customer Success Specialist is already working on the details together with our product teams on finding the best solution for your needs! They are going to reach out to you as soon as possible so you can discuss this further.
We are constantly working on improving our product and your feedback is extremely important to us. It is highly appreciated that you share it with us! Thank you!
We remain at your disposal at any time, so please do not hesitate to contact us back!
Kind regards,
Radostina
Payhawk.com
Straightforward and instant
We have had some issues uploading receipts on the web version so had to switch to app. The app is very user friendly, straightforward and instant - you can get funds top up right away if you needed that which is brilliant.
August 8, 2022
Reply from Payhawk
Hello!
Thank you so much for the kind words and for the 5-star review! It is super nice to hear that you are satisfied with our product and tools!
Hope you have an amazing day!
Kind regards,
Radostina
Payhawk.com
Extremely easy to handle and so smart…
Extremely easy to handle and so smart in handling invoicing👌
August 1, 2022
Reply from Payhawk
Hello!
Thank you so much for your 5-star review! We are so very happy to hear that you find the system easy to navigate! It is extremely important to us that we keep it user-friendly and your feedback is very important to us so thank you for sharing! :)
Hope you have an amazing day!
Kind regards,
Radostina
Payhawk.com
Reply from Payhawk
Hello Luca!
Thank you so much for taking the time to write this review! We are super happy to hear that you are pleased with our system!
If you need anything at all, please do not hesitate to contact us. We are here for you at any time! :)
Kind regards,
Radostina
Payhawk.com
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