Arranged for a measure up/quote which was very quick to be sorted. They provided samples on the day to pick from and provided a quote based on up front payment followed by 10 monthly payments and then... See more
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From the start I was very happy with the customer service so friendly to chat too explained everything, I picked the grey chevron laminate floor for my living room. The fitter Dan was fantastic had my... See more
Company replied
I had beautiful thick carpet fitted in my lounge and wood effect vinyl flooring fitted in the hallway. The house looks transformed. The entire process from start to finish was timely, friendly and... See more
Company replied
From beginning to end paylatercarpets have been outstanding. Rep was super helpful and fitters amazing. Very particular about getting everything perfect. I can’t recommend paylatercarpets highly enoug... See more
Company replied
Company details
Written by the company
We a nationwide company offering new flooring from just £10 per week. We don't charge interest and we offer flexible payment plans to suit your budget. The credit limit is based on affordability, not credit status. We offer Carpet, Laminate & Vinyl and Artificial Grass with free underlay and accessories for all orders. We have a huge range of flooring types and the surveyor provides samples a the appointment for you to choose your preferred flooring and style. Priority fitting is available and discounts offered for payment in full.
Contact info
Brickfields Trading Estate, 5a Interchange, Wilson Rd, Liverpool, L36 6AD, Liverpool, United Kingdom
- 0345 052 4179
- info@paylatercarpets.co.uk
- paylatercarpets.com
4.0
Great
91 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carpet fitted today
Adam came for the first appointment to measure up and show me the different options for flooring . He's was so lovely and understand. He made sure we got the best service. With me having 4 children with special needs and needing the carpet to be fitted when they was at school he was so understanding and did his absolute best to make sure it was done before they was at home. Definitely recommend this company. The carpet was fitted today amazing quality. Super affordable payment plan and low deposit. The fitter that came today was a lovely man , made sure everything was perfect and did a fantastic job 👏 LOVE LOVE LOVE our new carpet ! Thank you
May 23, 2024
Unprompted review
Reply from Pay Later Carpets
Hi Danielle,
Thank you so much for taking the time to leave us a review, we are so happy to hear that you have had a good experience. We will pass your comments onto the Bradford team. Customer service is of high importance to us to ensure we are providing a quality service to all of our customers and feedback like this ensures we are doing our job correctly.
Thank you for your custom,
Pay later Carpets
Excellent service! First class lads! Thank you!
Hi there! Jin here! Thank you soo much guys for your excellent service and humours manners here today! People, please don't hesitate to use this company, their hospitality skills, and services, products too are excellent, first class! They've been to my house today, and they speak to you with humour, yet respectfully, absolutely first class services here! People please don't hesitate to use these people and company! Regards jinny! Thanks guys
May 1, 2024
Unprompted review
Reply from Pay Later Carpets
Hi Jinny,
Thank you so much for taking the time to leave us a review, we are so happy to hear that you have had a good experience. We will pass your comments onto the rest of the team. Customer service is of high importance to us to ensure we are providing a quality service to all of our customers and feedback like this ensures we are doing our job correctly.
Thank you for your custom,
Pay later Carpets
Customer Service great
I ordered a carpet layed on Friday 12th Apr really thick the colour really nice I will be ordering again the only thing is with the delivery give a morning or afternoon slot please
April 12, 2024
Unprompted review
Reply from Pay Later Carpets
Hi Deborah,
Thank you for taking the time to leave a review. We will be sure to pass your feedback on to the Aberdeen franchise. We are happy to hear you are pleased with your purchase and will continue to use our service.
Thank you for your custom,
Pay Later Carpets
Laminate and carpet fitted.
I had laminate flooring fitted on my landing and my son's bedroom plus carpet on the stairs. I can't praise Dan enough for the work he done today and went above beyond doing a little extra to finish off a fantastic job. Also to Paul who explained how the process works and showed me the samples of what I wanted. I will definitely use this company again.
April 10, 2024
Unprompted review
Reply from Pay Later Carpets
Hi Kerry,
Thank you so much for taking the time to leave us a review, we are so happy to hear that you have had a good experience and will continue to use are service in the future. We will pass your comments onto Dan our Laminate fitter and Paul the surveyor as this is very much appreciated. Customer service is of high importance to us to ensure we are providing a quality service to all of our customers and feedback like this ensures we are doing our job correctly.
Thank you for your custom,
Pay later Carpets
Amazing company!
Absolutely amazing company. I’ve had a few rooms done now and it’s always a lovely experience. From measuring to fitting. Laminate floor fitter Dan goes above and beyond. Highly recommend. Customer service ladies are wonderful!
April 2, 2024
Unprompted review
Reply from Pay Later Carpets
Hi Angela,
Thank you so much for taking the time to leave us a review, we are so happy to hear that you have had a good experience and continue to use are service. We will be sure to pass your comments onto Dan our Laminate fitter and the rest of the team as this is very much appreciated. Customer service is of high importance to us to ensure we are providing a quality service to all of our customers and feedback like this ensures we are doing our job correctly.
Thank you for your custom,
Pay later Carpets
Absolutely outstanding carpet and Lino…
Absolutely outstanding carpet and Lino fitters where amazing couldn’t do enough to help me explained I have bowel cancer and couldn’t empty kitchen nothing was too much trouble for them will definitely be using them again thank you so much Debbie and company
December 1, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Shirley,
Thank you so much for your feedback!
We are so pleased to hear how happy you are with the flooring and service you received. Customer feedback is of high importance to us to ensure we are providing a quality service, we will be sure to pass your lovely comments on to the rest of the team.
Thank you for your custom,
Pay Later Carpets
Went with this company a couple of…
Went with this company a couple of months ago for my stairs, great communication throughout.
The fitters were very professional and polite.
I was so happy with the outcome that I have booked them again for more flooring! Couldn't fault the whole process, through the initial booking, surveying and the fitting!
Paying weekly is an added bonus!
Great company which I would recommend to anyone!
November 20, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Kirsty,
Thank you so much for your feedback!
We are so happy that you are happy with your floor and continue to use our service. Customer service is of high importance to us to deliver a top quality service inline with our products.
Thank you, Pay Later Carpets
Don't use this company don't trust…
Don't use this company don't trust them.
Court Action pending.
July 6, 2023
Unprompted review
Reply from Pay Later Carpets
Mike, as advised in the Complaint Outcome letter and the report provided to you, using all due processes, this complaint was fully and fairly investigated, was found to be unsubstantiated and is now closed. Again, as advised, you have the right to contact the Financial Ombudsman should you dispute this decision, using the contact details and information provided to you. We will be happy to comply with any requests for information from the Financial Ombudsman or other professional / legal bodies. We will not respond to any further posts on Trustpilot or other social media platforms, as this matter is concluded and Trustpilot and social media is not an appropriate platform to use for communications regarding the outcome of this investigation. Pay Later Carpets
Not satisfied
Poor experience, not satisfied for sale office manager in Bootle liverpool
They delivered my carpet to me much later than the promised date after taking the payment
And
5 stars for fitting team
Great job by the carpet installation team!
August 1, 2023
Unprompted review
Reply from Pay Later Carpets
Utku, we have requested that you send your contact details to us so we can discuss your review as you are not actually a customer of ours and as such your review comments are damaging to our business. Kind regards, Pay Later Carpets
Update: Utku, as you have not provided your contact details as we requested, we can only assume as initially thought, that you are not actually a customer of Pay Later Carpets as we have no record of any communication or enquiry under your name and as such this review is invalid and should be disregarded by anyone reading it. Please contact us directly if you would like to discuss this further. info@paylatercarpets.co.uk / 0345 0524179 (option1)
I have had my home carpeted from the…
I have had my home carpeted from the Liverpool branch an all there staff are amazing so welcoming all the staff I have dealt with have helped me at a bad time I went through would recommend theses as the best company I’ve been with in a long time thanks for all your help and the top quality use deliver
June 3, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Tina, Thank you so much for your Feedback! We are delighted to hear you are happy with the service as we value all of our customers and try our best to accommodate. Thank you for your custom, Pay Later Carpets
Highly recommended
Amazing company from start to finish can't fault em
August 27, 2023
Unprompted review
Reply from Pay Later Carpets
Thank you so much for your kind review Kelly, I will make sure to pass your comments on to the rest of the team. Thank you for taking the time to share your experience, we appreciate it.
Very professional lovely job and did…
Very professional lovely job and did all cleaning up left the room very tidy I was happy with the work he did ty
August 8, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Ann, Thank you so much for your feedback! Customer service is very important to us, We love to hear that you have had a pleasant experience. Thank you for your custom, - Pay Later Carpets
Amazing service
I always use pay later for my carpets the team are amazing fast fitting dates and clean up after themselves!
August 22, 2023
Unprompted review
Reply from Pay Later Carpets
Hi, Thank you so much for your Feedback! We are so happy you are satisfied with our service and continue to use us for your flooring needs. - Thank you for your custom, Pay Later Carpets
Were amazing service l
Were amazing service good turn around fitter were professional carpet flooring quality
August 15, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Debbie, Thank you so much for your feedback, Customer service is very important to us, to ensure we are providing a quality service. -Thank you for your Custom, Pay Later Carpets
I used pay later carpets Chester and…
I used pay later carpets Chester and north wales, Marc came out measured up and gave me a quote, and John came out on Friday, just gone, in my lounge and the hallway, looks amazing, great job very clear work 5 star
August 11, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Michael, Thank you so much for your feedback! we will be sure to pass this on to Marc and the rest of the team. It's great to hear your happy with your flooring as customer satisfaction is really important to us. Thank you for your custom, - Pay Later Carpets
Very happy customer 😀
Had my stairs and landing carpet and laminate fitted yesterday and I can honestly say this company was fantastic from start to finish.
Very professional and very polite.
Work to a high standard and I will be using this company again, also I will not hesitate to recommend you to my family and friends thank you. 👌
August 8, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Sharon, Thank you so much for your review!
Feedback like this reassures us that we are providing a quality service to our customers. We couldn't be happier that you will continue to use are service. Thank you again for your custom, Pay Later Carpets
They fitted 2 bedroom carpets from…
They fitted 2 bedroom carpets from start of the process everyone was polite and professional will definitely use them again and recommend them to anyone great job great work
July 14, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Chris, Thank you so much for your review! Customer feedback is really important to us as this enables us to provide a quality service and improve as we grow. Thank you for your custom, Pay Later Carpets
Lovely carpet ..am delighted ..lovely…
Lovely carpet ..am delighted ..lovely friendly fitters ..will be ordering again
July 13, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Jayne, Thank you so much for your review! We really appreciate customer feedback as this enables us to provide a quality service and grow as a business. Thank you for your custom, Pay Later Carpets
Great company
Great company
to order from start to fitting day , recently had two orders and two fitting days a week apart
Quality fitting
So happy
July 26, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Jan, Thank you so much for your review, Customer Feedback is really important to us as this enables us to provide a quality service and improve as we grow. Thank you for your Custom, Pay Later Carpets
5 stars highly recommend
Had carpets fitted 3x bedrooms, stairs and landing, looks amazing fitters done a great job and we're really quick highly recommend! thanks guys.
July 26, 2023
Unprompted review
Reply from Pay Later Carpets
Hi Luke, Thank you so much for your review, Customer Feedback is really important to us. We are delighted you are happy with your new carpets! Thank you for your custom. - Pay Later Carpets
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