Rona has gone beyond to reach out to me after business hours just to make sure you guys understand my query. She is amazing, Thank you Rona! Cyron also attended to my inquiry, and i don't want to disc... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Cindy was very helpful and understood my situation right away, she acknowledged how much this trip means to us and is very thoughtful. She was able to ease my mind, this is how customer service should... See more
This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
Company replied
I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free... See more
Company replied
Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company has great communication…
This company has great communication skills and work hard to ensure customer satisfaction
August 6, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Strong communication and a focus on customer satisfaction reflect the standard we aim to provide.
Reply from Paylater Travel Australia
We appreciate this feedback. An easy, helpful experience reflects the standard we aim to provide.
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad Ari provided excellent customer service. We'll be sure to pass along your thanks to her.
Rica was amazing at helping me with…
Rica was amazing at helping me with some issues that u had with my flight. They went over and above A++ service
August 5, 2026
Unprompted review
Reply from Paylater Travel Australia
Above and beyond, A++ service, Rica really earned that! We'll make sure she hears this. Thanks for sharing!
Reply from Paylater Travel Australia
We appreciate this feedback. Great service with a quick response reflects the standard we aim to provide.
Very efficient service and helps with…
Very efficient service and helps with weekly payments I will be booking again soon
June 6, 2026
Reply from Paylater Travel Australia
Thank you so much for this! We're really glad the weekly payment structure and efficient service worked well for you, and we're excited to hear you'll be booking again soon.
Karen and April thank you for your…
Karen and April thank you for your service its was very nice of you too for answering my questions about everything i need to be asked…Thank you so much appreciated you guys❤️
August 5, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for the feedback. We're glad Karen and April provided thorough, helpful answers to your questions. We'll pass along your thanks to both of them directly.
Cyron helped me with urgent
Cyron helped me with something dear :) I needed an extension for something and he was able to get me situated on it and it was fast as in 3 seconds literally
August 4, 2026
Unprompted review
Reply from Paylater Travel Australia
3 seconds, that's lightning fast! So glad Cyron got your extension sorted that quickly. We'll make sure he hears this. Thanks for sharing!
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad Cyron was helpful and kind. We'll be sure to pass along your thanks to him.
I got fast service once I ask for a…
I got fast service once I ask for a real agent thank you
August 4, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for the feedback. We're glad you received fast service once connected with a live agent. We appreciate you choosing PayLater Travel
MIO made my experience very easy and…
MIO made my experience very easy and sufficient.
August 4, 2026
Unprompted review
Reply from Paylater Travel Australia
Easy and efficient, that's Mio for you! Thanks for the shoutout, we'll make sure he hears it.
Great payment options until you your…
Great payment options until you your final payment. 100% recommend paylater travel.
June 4, 2026
Reply from Paylater Travel Australia
Thank you for the feedback! We're glad the payment options met your needs throughout, and we truly appreciate your recommendation of PayLater Travel.
Great service and very helpful and fast
Great service and very helpful and fast
August 3, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for the feedback! We're glad the service was helpful and fast. We appreciate you choosing PayLater Travel.
Reese was very good at explaining…
Reese was very good at explaining things to me and informing me of the change to our flight ….Thank you Reese for taking your time with me today excellent service
August 3, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for the feedback. We're glad Reese provided clear, informative communication regarding your flight change. We'll pass along your thanks to her directly.
Amy and Rowena made my experience extremely smooth!
Amy and Rowena made my experience extremely professional and after experiencing delays on the airline side they made sure my trip was still as smooth as possible, honestly couldn’t recommend them any higher!
August 1, 2026
Unprompted review
Reply from Paylater Travel Australia
Amy and Rowena keeping things smooth even with the airline throwing delays your way, that's real teamwork! Couldn't ask for a better recommendation. We'll make sure they both hear this. Thanks for sharing!
thanks keren for your amazing work
August 3, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad Keren's work made a difference for you. We'll be sure to pass along your thanks to her.
Thanks to shali for the very smooth…
Thanks to shali for the very smooth service.
August 3, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for the feedback. We're glad Shali provided smooth, helpful service. We'll pass along your thanks to her directly.
Great work
Second time, you nailed it again..
super impressed with your efficiency, impeccable response times and professionalism.
Will certainly use your service again and recommend you to my close contacts
August 2, 2026
Unprompted review
Reply from Paylater Travel Australia
Second time and nailed it again, that means so much to us! We're thrilled our efficiency, response times, and professionalism continue to stand out, and knowing you'll not only return but recommend us to your close contacts is the best kind of feedback we could ask for.
Thank you so much, and we look forward to helping with your next trip too!
Reply from Paylater Travel Australia
Thank you for the feedback! We're glad you had a great experience. We appreciate you choosing PayLater Travel.
Mila was most helpful and very…
Mila was most helpful and very empathetic and solved my problems. I’m greaful🥰❤️
July 31, 2026
Unprompted review
Reply from Paylater Travel Australia
Helpful, empathetic, and problem solved, Mila really came through for you! We'll make sure she sees this. Thanks for the love! 🥰
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