Rona has gone beyond to reach out to me after business hours just to make sure you guys understand my query. She is amazing, Thank you Rona! Cyron also attended to my inquiry, and i don't want to disc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cindy was very helpful and understood my situation right away, she acknowledged how much this trip means to us and is very thoughtful. She was able to ease my mind, this is how customer service should... See more
This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
Company replied
I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free... See more
Company replied
Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Excellent customer service
Reese and the other members of the team were extremely helpful in assisting to change the flights to better suit our needs.
July 16, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're delighted to hear that Reese and the rest of the team were extremely helpful in assisting with your flight changes and finding options that better suited your needs. We'll be sure to share your kind words with them. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
Mio helped me through the online chat…
Mio helped me through the online chat service. Was easy to talk to and meet my demands with my requests to get quotes for seat upgrades to Premium Economy and Business Class. Though I didn't proceed with upgrading my fare seats, Mio had no problem assisting me in getting an idea on the costs involved. Great service Mio! Thank you again.
July 16, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Mio provided a smooth and helpful chat experience while assisting you with your seat upgrade inquiries. We're glad he was able to provide the information you needed and make the process easy, even though you decided not to proceed with the upgrade. We'll be sure to share your kind words with Mio. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
Raffy was outstanding he was able to…
Raffy was outstanding he was able to get my flight refunded within the hour so I could rebook a new flight, i’m extremely pleased with his service 😊
July 16, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Raffy provided outstanding service and was able to assist with your flight refund quickly so you could rebook your new flight. We'll be sure to share your kind words with him. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
Answered every question that I had and…
Answered every question that I had and helped me with everything I needed done couldn’t recommend enough
July 16, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that all of your questions were answered and that you received the support you needed throughout your experience. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your recommendation and support, and we look forward to assisting you again with your future travel plans. 🌍✨
I felt supported and well cared for…
I felt supported and well cared for with my question. My question was resolved very quickly regarding changing my first payment.
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're so glad to hear you felt supported and well cared for, and that we were able to resolve your question about changing your first payment quickly. 💙 Thank you for choosing PayLater Travel! ✈️ We truly appreciate your trust and look forward to assisting you again whenever you need us. 🌍✨
Mio the customer service guy that I was…
Mio the customer service guy that I was talking to was such a breeze! The steps I had to follow were so quick and easy. He did all the work while I just had to answer a few questions. Very very happy with my experience
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Mio made the process quick and easy for you and that you had such a positive experience. We'll be sure to share your kind words with him. 💙 Thank you for choosing PayLater Travel! ✈️ We truly appreciate your support and look forward to helping you with your future travel plans. 🌍✨
excellent service
Rica we very helpful in resolving my issue. An easy and good experience.
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 😊 We're delighted to hear that Rica was able to help resolve your issue and make your experience easy and enjoyable. We'll be sure to share your appreciation with Rica. Thank you for choosing PayLater Travel. We look forward to assisting you with your future travels! ✈️💙
Reached out after buying my tickets for…
Reached out after buying my tickets for my family trip. Mio understood that because we have small children we would like to be seated together. He gave me the information I needed and was beyond helpful and understanding
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear that Mio was able to understand your needs and provide the helpful support you needed for your family trip. We know how important it is to have a comfortable travel experience, especially when traveling with small children, and we're glad Mio could assist you with the information you needed. We'll be sure to share your kind words with him. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
Mio’s Review
Mio, was the agent attending to my enquiries on Pay Later Travel website. I thank Mio for helping to change my return date for my booking which took some effort to accomplish the task. I thank her very much for providing me an excellent service.
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear that Mio was able to assist you with changing your return date and provide excellent service throughout the process. We truly appreciate your kind words and will be sure to share your feedback with Mio. Thank you for choosing PayLater Travel. We look forward to assisting you with your future travels! ✈️💙
Cea followed up on my query and made…
Cea followed up on my query and made sure to keep me in the loop in regards to the comms happening between them and the airline in regards to seating arrangements i had requested.
I appreciate the initiative on their end to make sure i knew what was happening and for me to know they try their best on their end. Thank you Cea.
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your thoughtful review! 😊 We're delighted to hear that Cea provided excellent follow-up and kept you informed throughout the process. We truly appreciate you recognizing her initiative and effort in making sure you were updated regarding your seating request. We'll be sure to share your kind words with Cea. Thank you for choosing PayLater Travel. We appreciate your trust and look forward to helping you with your future travels! ✈️💙
Cyron was amazing
Cyron made sure to answer all questions. Cyron answered with patience and understanding making the process easy.
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're happy to hear that Cyron provided patient and understanding support while answering all your questions. Making the process easy and stress-free for our customers is always our goal. We'll be sure to share your kind words with Cyron. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
Simple and Accessible
Always ready to help and make the process so easy every step of the way
May 16, 2026
Reply from Paylater Travel Australia
Thank you so much for your kind review! 😊 We're delighted to hear that our team made the process easy for you every step of the way. Providing helpful and reliable service is always our goal. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
Neil was amazing
Neil was amazing! He helped out so much and definitely helped me get back on track with my agenda.
July 14, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're thrilled to hear that Neil was able to help you and get you back on track with your plans. We'll be sure to share your kind words with him. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
Great communication
Great communication, prompt response to questions and emails.
Really good customer service.
Thanks
July 15, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear that you had a great experience with our communication and customer service. Providing prompt responses and excellent support is always our goal. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
So smooth process and fast communication
I got my tickets exactly when I was told I would. Easy payments and great customer service. Customer service from Karen and Ari were amazing when I needed help with my tickets. I’ll definitely be using them again !
July 14, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're so happy to hear everything went smoothly and that you received your tickets on time. It's great to know Karen and Ari were able to provide the support you needed. We'll be sure to share your kind words with them. Thank you for choosing PayLater Travel. We can't wait to help you book your next trip! ✈️💙
Reply from Paylater Travel Australia
Thank you so much for your great review! 😊 We're happy to hear that our team was able to provide great service and assist you with arranging travel for your family of eight. ✈️ Thank you for choosing Paylater Travel 💙 We truly appreciate your support and look forward to helping you and your family with your future travel plans!
Pay Later Travel is the best
Pay Later Travel is the best! Rica was so nice and warming to my specific needs. Thank you!!
July 14, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear that Rica provided such warm and personalized support to help with your specific needs. We'll be sure to share your kind words with her. Thank you for choosing Paylater Travel ✈️ We truly appreciate your support and look forward to assisting you with your future travel plans. 💙
Simple and easy.solved my problem…
Simple and easy.solved my problem quickly.
July 14, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your review! 😊 We're glad to hear that your experience was simple and easy, and that our team was able to resolve your concern quickly. ✈️ Thank you for choosing Paylater Travel 💙 We truly appreciate your support and look forward to assisting you with your future travel plans!
Happy Customer
I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free, explained my options clearly and were able to find me a cheaper flight that suited my new schedule. I really appreciated their prompt communication and willingness to help me save money. I highly recommend Pay Later Travel for their excellent service and support.
July 9, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your amazing review! 😊 We're thrilled to hear that Keren and Cea were able to assist you with your travel date change and make the process easy and stress-free. We're glad they were able to clearly explain your options and help you find a flight that suited your new schedule while also helping you save. ✈️ We'll be sure to share your kind words with them. Thank you for choosing Paylater Travel 💙 We truly appreciate your recommendation and look forward to helping you with your future travel plans!
Keren was an awesome help
Keren was an awesome help, updating me, aswell as fast replies-fast getting things moving and in general good service and so helpful. 🤍
July 14, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear that Keren was able to provide you with helpful updates, quick responses, and great support throughout your experience. We'll be sure to share your kind words with her. Thank you for choosing Paylater Travel ✈️ We truly appreciate your support and look forward to assisting you with your future travel plans. 💙
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