Horatio my assigned agent attended the matter in a very friendly and efficient way. He quickly assessed the problem and provided excellent service. Well done!!💯💯
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing experience of customer service team. I decided to use email to contact them. Replied quickly, listed exactly what I needed to do, did what was asked and query regarding refund solved very prom... See more
Company replied
AWFUL Platform, stupid forms that don't work with a timer that is (almost) invisible, and kicks you out of the system if you're not fast enough. Inexistent Customer Service that just tells you "we... See more
Company replied
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026. my daughter-in law has told us she is now pregnant . I contacted Pay logic this morning a... See more
Company replied
Company details
Written by the company
Ticketing van Paylogic. Tickets voor uw evenement verkopen? Door Paylogic staat uw kaartverkoop binnen 24 uur online. Bekijk de mogelijkheden.
Contact info
Netherlands
- paylogic.com
3.8
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt attention
Emailed them as I could not make the date I had booked and in 10 minutes thy changed my booking to a new day,it was a great relief that I wouldn't miss the concert
November 26, 2025
Unprompted review
Reply from Paylogic International
Hi Mrs Cain,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful for changing the tickets. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Wanted to change my email address but…
Wanted to change my email address but couldn't find a way to do it on the website so I co tasted customer services and they changed it for meandquickly too.
Very efficient too.
Itmakesapleasent change to actually deal with real people and not anAI bot
November 24, 2025
Unprompted review
Reply from Paylogic International
Hi Brett,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful to change the mail address. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I bought two tickets for Beachboom and…
I bought two tickets for Beachboom and i can't go there because a wedding. But the Team from Paylogic and Beachboom are very kindly and helpful people and took my tickets back. I'am very thankful. Super Support
November 15, 2025
Unprompted review
Reply from Paylogic International
Hi Andreas,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful, so you can also join the wedding and let these tickets go. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I purchased tickets for Andre Rieu and…
I purchased tickets for Andre Rieu and was unable to attend, after contacting customer services, Beatrice dealt with my issue very promptly and provided a solution within a matter of minutes, could not fault the professional service received. Would highly recommend.
November 14, 2025
Unprompted review
Reply from Paylogic International
Hello William,
Thank you so much for your kind feedback! We’re delighted to hear that Beatrice was able to assist you promptly and provide a suitable solution. It’s always our goal to offer professional and efficient service, and we’re glad this was reflected in your experience.
We really appreciate your recommendation and hope to welcome you to one of our events again soon!
Best regards,
Marketing Team
Paylogic / See Tickets
Ticket Refunded when I couldn’t attend concert.
Months ago I purchased a ticket for an Andre Rieu concert in Amsterdam as I thought I’d be in NL visiting my family in Den Haag. They since advised they’d be away at that time so I moved my trip to a date they’d be in DH. This meant I couldn’t go to the concert. I thought I’d have to lose my money but I contacted PayLogic and explained why I couldn’t go and they refunded my ticket. I was incredibly grateful and really appreciate their flexibility. Thank you again. Cherie
November 6, 2025
Unprompted review
Reply from Paylogic International
Hi Cherie,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I bought 4 tickets for my husband son
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026.
my daughter-in law has told us she is now pregnant .
I contacted Pay logic this morning and by the afternoon I was refunded.
I was so impressed that how helpful and understanding this company were to me . No hassle
Thanks very much
November 6, 2025
Unprompted review
Reply from Paylogic International
Hi Mary,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Customer Service delay
I bought a ticket for a festival and selected to pay with an installment plan.
The fifth and last payment attempt failed and I received a link from Paylogic to try to make a manual payment. However, the link is not available, they don’t reply the e-mails, don’t provide any phone number and there is no other way to try to make the payment. Until the payment is concluded, I’m not able to receive my tickets.
Quite frustrating!
Update (5/11): Elizabeth, from Customer service team, did reply with a kind email this morning with a new link, so I was able to pay and receive my tickets! I am now happy with the outcome and relieved.
October 25, 2025
Unprompted review
Reply from Paylogic International
Hi Pedro,
Thank you so much for your feedback! We’re really glad to hear that Elizabeth from our Customer Service Germany team was able to assist you promptly and provide a new link, allowing you to complete your payment and receive your tickets.
We truly appreciate your patience and are happy that everything worked out in the end. Your experience helps us continue improving our service, and we’re thrilled that you’re satisfied with the outcome.
If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Really helpful service
Working with Paylogic was easy. Customer service representatives responded very quickly. They provided helpful information on the website and their emails included a translation feature which was appreciated. They resolved my ticket inquiry very much to my satisfaction and were pleasant to work with.
October 31, 2025
Unprompted review
Reply from Paylogic International
Hi Dan,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Horatio was a great support
Horatio was a great support. Handled my case quick and professional. Thank you!
October 30, 2025
Unprompted review
Reply from Paylogic International
Hi Tiana,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our customer service agent Horatio. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
First come first serve?
First come first serve?
It looks like they made this up to sell a service.
October 30, 2025
Unprompted review
Reply from Paylogic International
Hi J.,
Thank you for your message and we appreciate your feedback.
Unfortunately with the information available in your review we are unable to find any order or email contact. To help you further with your question, could you kindly inform us of your order number or email request number?
We wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Helpful and friendly customer service
I contacted paylogic.com to request a refund for 2 tickets. I originally bought 4 tickets, but my wife and I are unable to attend the show due to her getting pregnant. I explained the situation and they were very helpful and understanding to refund two of the four tickets.
October 28, 2025
Unprompted review
Reply from Paylogic International
Hi Werner,
We truly appreciate you taking the time to share your feedback! It's great to know our service has been helpful to you. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Reply from Paylogic International
Hallo Yolanda,
Bedankt voor je bericht en we vinden het ontzettend fijn dat je de tijd hebt genomen om een positieve review achter te laten. We zijn blij dat onze service heeft geholpen. Mocht je nog vragen of opmerkingen hebben, horen wij dit natuurlijk heel graag via ons contactformulier.
We wensen je een hele fijne dag.
Met een vriendelijke groet,
Marketing team
Paylogic / See Tickets
By me, for wrong concert booked tickets
Paylogic was very helpful in getting it corrected. They took their role as intermedia and got the seller to agree on reimbursing the costs for the incorrect tickets if I would buy the correct tickets for the same or higher amount. So I did.
The email communication was clear and efficient.
October 15, 2025
Unprompted review
Reply from Paylogic International
Hi Rob,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Excellent service
Excellent service. I had to cancel and everything went very smoothly. Kept in touch every step of the way
October 13, 2025
Unprompted review
Reply from Paylogic International
Hi Donald,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Never received my ticket, Paylogic doesn't respond
I bought a ticket for Glory 104, never received it. There is no way to contact them directly. You need to fill in webforms and click links to provide your e-mailadres so they contact you back. Guess what? They never do.
October 11, 2025
Unprompted review
Reply from Paylogic International
Hi Eric,
Thank you for sharing your experience.
We’re very sorry to hear that you haven’t received your ticket and that the process has been frustrating. We understand how inconvenient it is when communication is slow and you don’t get a timely response.
We hope next time we will be able to help you better.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Higly recomended… very quickly…
Higly recomended… very quickly feedbacks…
Friendly and comfortable 🙌
October 6, 2025
Unprompted review
Reply from Paylogic International
Hi Lasha,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Efficient refund
I'm very pleased with Paylogic's service! They were exceptionally efficient and quick in processing the refund for my purchase. Excellent customer support—highly recommended!
October 1, 2025
Unprompted review
Reply from Paylogic International
Hi Davi,
We truly appreciate you taking the time to share your feedback! It's great to know our service has been helpful to you. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Corrected my Mistake in 10 Minutes
I bought myself the wrong Tickets and wrote a support request. I got the first answer within 3 minutes and had the correct Tickets within 10 Minutes after writing the first mail. Everything worked out very fast and smooth.
September 30, 2025
Unprompted review
Reply from Paylogic International
Hi Greenwiser,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Had great experience with Paylogic
Had great experience with Paylogic. I couldn’t go to the event so I decided to repersonalize the ticket. So the support helped me because it wasn’t possible to do myself. Very polite support!
September 24, 2025
Unprompted review
Reply from Paylogic International
Hi Карина,
Thank you for your nice message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a wonderful day.
Best,
Marketing team
Paylogic / See Tickets
ticket delivery…
My problem regarding ticket delivery was resolved efficiently. Contact was always prompt.
September 25, 2025
Unprompted review
Reply from Paylogic International
Hi D. Black,
Thank you for your great message! We appreciate you taking the time to leave a positive review, and most of all, we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a beautiful day.
Best,
Marketing team
Paylogic / See Tickets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.