Nets Reviews 2,510

They're good to solving problems, to bad their software sucks at its job so you've gotta call in for almost every purchase you make.

It was a very smooth experience! Customer service officer was very helpful.

Short wait, nice talk. She wanted to solve my problem and that's great. I forgot to mention. It was at 4 am.

What a horrible company! You can't make a payment since MitID is down, the enrolment to use 3DS via SMS doesn't work and worst of all when calling customer service the employee after a few seconds and mid-sentence just hung up on me. So here I am, not being able to pay, with nobody at Nets to fix my issue. Not cool.
The worst of all is that there is not even an internet page where their system status is honestly documented: their status page says that all is working again when it doesn't.

I was on vacation in Prague.
My card was denied and I got immediately help from NETS. My card worked after 10 minutes! NETS is so helpful and I will give my recommendations to them.

mydispute.nets.eu is in principle an effective platform. However, disappointing that despite several attemtps the platform does not accept MitID, and therefore one needs to restort to the old modality of NemID.

As a user you are encouraged to chat with customer service. However, this is not customer service but a chat bot.

When subsequently trying to reach customer service by phone you are guided through many choices only to be told eventually that you are calling outside ofice hours - but you are not informed what office hours actually are

Worst customer support up to this date.....
It seems like some monkeys run it....

They are always so fast in answering and assisting. Thanks

Nets send me a text asking me to call right away because there had been unusual activity on my Mastercard. When talking to nets I understood that I had not done anything wrong, my card had been used on a homepage which had been hacked. Nets terminated my card right away before any withdrawals had taken place.

I must say i have spoken with Nets many times, this week. Everyone was very kind and helpful. Needing patience, with someone older like myself. A very big thank you.

Nets recognized a use of my credit card that varied from my usual usage. They close the card. After a short, but professional conversation and a verification of identity, the card was opened after 15 minutes.
An appreciated service.

Great service! Professional team.

.. I love ❤️ good SERVICE
And that’s what I got..🌷👀👏.
.. I should know.. service
because.. that’s my job..!.
.. thanks Nets 👏
That’s saved my day..!

Kim Rasmussen

Does not work for me when using the Danish Government Foreign Ministry webshop. I tried different days, diffrent payment cards, and it consistently gives an error saying the website have moved or may be down. Extremely annoying.

Exellent service

The only to complain about was the waiting time. Everything else was perfect👍🏻😁

cant access my investments, cant access my bank accounts, cant even put money on my credit card to buy groceries and feed my family because nets/nemid is down for the second day. Its unfortunate to have a single centralised governmental solution, when it fails it effects everyone and no one has any alternatives.

Great help, told her what the problem was and 10 minutes after I could use my card again

After 8 year they processed our credit card online, we received a letter to cancel the contract with immediat effect. The letter begins with "As we agreed", but nobody contacted us, no time to find an other provider. We got knocked out until we find a new provider. This is acting like we did something wrong, but we didn't... We will sue them for the loss of business we will go through.
My Advice, run away! This is a scam company (9.6.2022)