When I was sorting out my elderly brother's affairs I found that he had been paying two companies for house insurance over a number of years. I called Paymentshield to discuss this and they explain... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with payment shield was made so easy as I deal with a lovely lady called Elaine. She helped me through explaining all points in detail with such kindness patience and professionalism. I... See more
Company replied
Paymentshield has been an amazing service, even when I wasn't still living in the house they made me feel safe. Once I noticed I forgot to turn off the service they were super helpful and made the pro... See more
Company replied
I recently contacted customer support to sort out some unusual payment activity. I somehow ended up with a refund before a payment for my policy had been taken. The team were brilliant. They cleared... See more
Company replied
Company details
- Insurance Company
- Home Insurance Agency
- Income Protection Insurance Company
- Insurance Agency
- Landlord Insurance Company
- Renter's Insurance Agency
Information provided by various external sources
Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.
Contact info
Wight Moss Way, PR8 4HQ, Southport, United Kingdom
- 0345 601 1050
- online.feedback@paymentshield.co.uk
- paymentshield.co.uk
4.9
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to setup, easy to cancel.
Jay handled my cancellation and was really great - made the process quick and easy.
July 14, 2026
Unprompted review
Reply from Paymentshield
Good morning Aimee,
We're so pleased to hear that your cancellation process was quick and easy.
We appreciate you taking the time to share your 5 star customer experience with Jay!
Have a great day.
Diana
Paymentshield
Great advice and support throughout the…
Great advice and support throughout the process from Helena
July 14, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Tommy,
We appreciate you taking the time to share your amazing 5 star feedback.
It's great to hear you received great advice and support throughout the process from Helena.
Have a super evening.
Diana
Paymentshield
The staff member was willing to support…
The staff member was willing to support and understanding of my personal situation. He was a pleasure to interact with.
July 14, 2026
Unprompted review
Reply from Paymentshield
Good afternoon,
We appreciate you sharing your feedback. We're so glad to hear that our staff member was supportive and understanding of your situation, and that you found the interaction a pleasure.
Have a super day
Lewis - Paymentshield
David was really friendly and I feel…
David was really friendly and I feel went the extra mile to get me the perfect policy
July 14, 2026
Unprompted review
Reply from Paymentshield
Good afternoon,
We're so happy to hear David provided exceptional service and found you the perfect policy! We appreciate your kind words.
Have a super day
Lewis - Paymentshield
A top-notch customer service experience…
A top-notch customer service experience today.
I needed to cancel my policy due to financial constraint and my concern was listened to without any hesitation.
I will definitely come back when I am able to sort my financial issues.
Thank you
July 13, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Kayode,
We are truly grateful for your kind words and for sharing your positive experience. We understand that financial constraints can be challenging, and we're glad we could assist you with empathy and understanding. We look forward to welcoming you back in the future.
Have a super day
Lewis - Paymentshield
Outstanding
I am with paymentshield since 2021 and want to describe there services in one word and that is AMAZING….
And today an advisor I spoke to Lisa.Pilkington outstanding thank you.
July 11, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Divya,
We're so happy to hear that you've had such an amazing experience with our services since 2021! It's wonderful to know that Lisa provided outstanding assistance. Thank you for your kind feedback.
Have a super day
Lewis - Paymentshield
Premium Team and Customer Service
I contacted the premiums team and received a response stating my request would be processed in 7 days. I then received an email from Lucy Greer who dealt with my request in a professional but friendly manner, I felt confident with the response and would highly recommend payment protection. I later contacted Payment protection by phone and spoke with a lovely lady called Haley Pearson and once again would highly recommend due to the professional, friendly and polite service I received- very efficient-? THANK YOU
July 10, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Susan,
Thank you for taking the time to share your wonderful 5-star review. We are delighted to hear about your positive experiences with our team members and that you found our service to be professional, friendly, and efficient. We truly appreciate your kind words.
Have a super day
Lewis - Paymentshield
Excellent service
Excellent service, phone answered in a timely manner. Akbar was very polite and helpful. To top the call off my insurance price went down. Win win for me.
July 10, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Julie,
We appreciate you sharing your fantastic 5 star review.
We're happy to hear that you found the support you received from Akbar to be polite and helpful, and that your insurance price went down. A definite win!
Have a super weekend.
Diana
Paymentshield
Helena was extremely polite and helpful…
Helen was extremely polite and helpful & sorted my query very quickly
July 2, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Mark,
We appreciate you taking the time to leave us your 5 star review.
We're so glad to hear that your query was handled politely and quickly by Helena.
Have a great weekend.
Diana
Paymentshield
Customer service is very good
Customer service is very good. Handled my issue fairly.
July 9, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Martin,
We are delighted to hear that our customer service was very good and that we were able to handle your issue fairly.
Thank you for your 5 star feedback!
Diana
Paymentshield
Great experience
Great experience. Was able to get through to someone quickly who answered all my questions and got me a significantly cheaper deal on my home insurance than last year. Really happy.
July 8, 2026
Unprompted review
Reply from Paymentshield
Good morning,
Thank you for your 5 star feedback!
We're delighted to hear you had such a great experience and were able to quickly connect with someone who could answer all your questions.
We're especially pleased that we could offer you a significantly better deal on your home insurance this year.
Diana
Paymentshield
Very helpful staff during a sticky…
Very helpful staff during a sticky situation when talking about pricing and very patient.
July 7, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Stuart,
We appreciate you sharing your feedback. We're so glad to hear that our team was very helpful and patient during a sticky situation when discussing pricing.
Thank you for your kind words and have a good evening.
Diana
Paymentshield
Very happy with the help and customer…
Very happy with the help and customer service I received today
July 7, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Michelle,
We are so happy to hear that you received such helpful customer service today. Thank you for sharing your positive experience with us.
Have a good evening.
Diana
Paymentshield
Reply from Paymentshield
Good afternoon,
We're glad to hear our efforts were helpful and constructive for you. We appreciate your positive feedback!
Have a lovely day,
Aisha - Paymentshield
above and beyond customer service
The company went above and beyond in customer service. I will use again
July 6, 2026
Unprompted review
Reply from Paymentshield
Good afternoon,
We're so happy to hear we exceeded your expectations with our customer service! We truly appreciate your kind words and look forward to serving you again.
Have a lovely day,
Aisha - Paymentshield
I spoke with Elaine today
I spoke with Elaine today, who was incredibly helpful in assisting me with a quote for my buildings and contents insurance for my new home, as I am transferring properties. Moving home is stressful at the best of times, but being heavily pregnant has made it even more challenging. Elaine was so kind, understanding, and patient throughout the process.
She took the time to explain everything clearly, answered all of my questions. Her friendly and compassionate approach really put me at ease during what has been a very busy and overwhelming time.
Thank you Elaine, for your outstanding customer service and support. It was truly appreciated. Highly recommended! ⭐⭐⭐⭐⭐
July 6, 2026
Unprompted review
Reply from Paymentshield
Good morning,
We are so happy to hear that our team provided such excellent support during your property transfer. We understand that moving, especially while expecting, can be incredibly stressful, and we are glad we could make the process smoother for you. Your kind words about our colleague's compassionate approach are truly appreciated. Thank you for sharing your positive experience and for your high recommendation!
Have a lovely day,
Aisha - Paymentshield
Simple responses to questions that made sense
Simple responses to questions that made sense and were explained in a clear manner. Speedy responses.
July 6, 2026
Unprompted review
Reply from Paymentshield
Good morning,
We appreciate you sharing your positive feedback. We're so glad to hear that our responses were clear, made sense, and were delivered speedily.
Have a lovely day,
Aisha - Paymentshield
Great service
Great service. Quick useful and helpful. Found the perfect solution easy.
July 6, 2026
Unprompted review
Reply from Paymentshield
Good morning,
We're so glad we could provide you with quick, helpful service and an easy solution! Thank you for your wonderful feedback.
Have a lovely day,
Aisha - Paymentshield
Absolutely appalled by Paymentshield
Absolutely appalled by Paymentshield. They automatically renewed my tenant insurance without my consent and increased the monthly premium from around £20 to over £80. I never agreed to this price or authorised the renewal and specifically told them not to automatically renew! They have been very very unhelpful
This feels incredibly unfair and has left me out of pocket. Based on my experience, I would not recommend this company.
July 3, 2026
Unprompted review
Reply from Paymentshield
Good afternoon,
Thank you for your feedback. We can confirm our complaints team is currently in the process of investigating your complaint and we will contact you shortly.
Have a lovely day,
Aisha - Paymentshield
Clear, Professional Service
Hold time was very short and Dave (Paymentshield advisor) was very clear and professional. I wouldn't hesitate to deal with them again.
July 4, 2026
Unprompted review
Reply from Paymentshield
Good morning,
We're so pleased to hear that your hold time was short and that our advisor was clear and professional. We appreciate your positive feedback and look forward to assisting you again.
Have a lovely day,
Aisha - Paymentshield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.