When I was sorting out my elderly brother's affairs I found that he had been paying two companies for house insurance over a number of years. I called Paymentshield to discuss this and they explain... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with payment shield was made so easy as I deal with a lovely lady called Elaine. She helped me through explaining all points in detail with such kindness patience and professionalism. I... See more
Company replied
Paymentshield has been an amazing service, even when I wasn't still living in the house they made me feel safe. Once I noticed I forgot to turn off the service they were super helpful and made the pro... See more
Company replied
I recently contacted customer support to sort out some unusual payment activity. I somehow ended up with a refund before a payment for my policy had been taken. The team were brilliant. They cleared... See more
Company replied
Company details
- Insurance Company
- Home Insurance Agency
- Income Protection Insurance Company
- Insurance Agency
- Landlord Insurance Company
- Renter's Insurance Agency
Information provided by various external sources
Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.
Contact info
Wight Moss Way, PR8 4HQ, Southport, United Kingdom
- 0345 601 1050
- online.feedback@paymentshield.co.uk
- paymentshield.co.uk
4.9
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Swift response
David Johnson handled my enquiry - which was about documents not being received via a third party - and resolved the issue within 5 minutes. Very pleased.
July 22, 2026
Unprompted review
Reply from Paymentshield
Good morning Lucius,
We're so glad to hear that David was able to quickly resolve the issue with your documents.
We appreciate you sharing your positive 5 star experience!
Have a super day.
Diana, Paymentshield
Direct Debit
Dawn managed to sort out all the issues I had with patience and competence.
July 20, 2026
Unprompted review
Reply from Paymentshield
Good morning Anders,
We appreciate you taking the time to leave us a 5-star review.
We're so glad to hear that your issues were sorted out with patience and competence by Dawn.
Have a great day.
Diana, Paymentshield
I called paymentshield today to discuss…
I called paymentshield today to discuss tenants content cover and after a surprisingly short wait (only a minute or so) was put through to Mark Eustace. He was very helpful and handled all my queries kindly and professionally. My experience with them was 5 stars.
July 22, 2026
Unprompted review
Reply from Paymentshield
Good afternoon,
We're delighted to hear about your positive experience and the quick service you received.
It's fantastic to hear that your queries were handled with kindness and professionalism by Mark, resulting in a five-star experience!
Have a super afternoon.
Diana
Paymentshield
Very nice man helped me today
Very nice man helped me today. No nonsense when I needed to cancel my policy. No cancellation fee. I will be using them again in the future. Best insurance company I have used for home insurance. I highly recommend them.
July 22, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Angela,
We're so pleased to hear about your positive experience with our team and that the cancellation process was straightforward.
It's wonderful to know you found our service helpful and that you plan to use us again in the future.
Thank you for your high recommendation, much appreciated!
Diana
Paymentshield
My experience was very good
My experience was very good, everything was explained to me in detail and clear to understand what cover I would be taking out.
July 22, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Sabina,
Thank you for your 5 star feedback.
We're so glad to hear that we clearly explained everything about your cover. We appreciate you sharing your positive experience with us!
Have a good afternoon
Diana
Paymentshield
Paymentshield has been amazing
Paymentshield has been an amazing service, even when I wasn't still living in the house they made me feel safe. Once I noticed I forgot to turn off the service they were super helpful and made the process to get a refund even easier they could protect my assets any day. And shout out to Lucy Greer and Darren Hay who went above and beyond for me. 🙌🏼🙌🏼
July 15, 2026
Unprompted review
Reply from Paymentshield
Good morning Terrence,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our service. It's fantastic to know that we could provide you with peace of mind and make the refund process easy. We truly appreciate your kind words.
Have a super day
Lewis - Paymentshield
Very friendly and helpful customer…
Very friendly and helpful customer service agent, plus my policy cost had reduced from the previous year. Very happy overall!
June 26, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Melanie,
We're so pleased to hear you had a positive experience with our customer service team and that your policy cost was reduced. We appreciate your feedback.
Have a super day
Lewis - Paymentshield
Fantastic customer service and resolves…
Fantastic customer service and resolves queries quickly. Thank you so much Lucy Greer.
😊
July 20, 2026
Unprompted review
Reply from Paymentshield
Good morning Faye,
We're so glad to hear that you received fantastic customer service and that your queries were resolved quickly. We appreciate you taking the time to share your positive experience with Lucy with us.
Have a super day
Lewis - Paymentshield
Thank you Dawn for your time today
Thank you Dawn for your time today, explaining everything so clearly - a brilliant service.
July 20, 2026
Unprompted review
Reply from Paymentshield
Good afternoon,
We appreciate you sharing your positive experience. We are so glad to hear that everything was explained clearly by Dawn and that you received brilliant service.
Have a super week
Lewis - Paymentshield
Helpful staff
Martin helped me cancel my policy that I no longer needed and was veru helpful and professional.
July 18, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Katie,
We're delighted to hear that the cancellation process with Martin was so helpful and professional. Thank you for sharing your positive experience with us.
Have a super week
Lewis - Paymentshield
Sam Ackers was really helpful and clear…
Sam Ackers was really helpful and clear in answering my questions. He took the time to understand my concerns, was polite, professional, even checked with a supervisor to ensure he was giving me correct information.
July 16, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Divya,
We're delighted to hear about your excellent experience. It's wonderful that Sam was so helpful and clear, taking the time to understand your concerns and ensuring you received correct information. We appreciate your kind feedback.
Have a super week
Lewis - Paymentshield
Reply from Paymentshield
Good afternoon Rameez,
We are so glad to hear that the customer service from Martin was great. We appreciate your kind words.
Have a super week
Lewis - Paymentshield
Excellent customer service
Extremely polite and helpful. Call was answered quickly and everything was clearly explained. Very good customer service.
July 17, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Emma,
We appreciate you sharing your feedback. We're so glad to hear that your call was answered quickly and that everything was clearly explained. We are happy you received very good customer service.
Have a super week
Lewis - Paymentshield
polite and really friendly
July 17, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Tom,
We're so glad to hear you found us polite and friendly. We truly appreciate your kind words.
Have a super weekend
Lewis - Paymentshield
Very prompt response and action on my…
Very prompt response and action on my refund
July 16, 2026
Unprompted review
Reply from Paymentshield
Good morning Richard,
We're happy to hear we could assist you promptly with your refund. Thank you for your feedback.
Have a super weekend
Lewis - Paymentshield
Staff made things easy and clear
July 16, 2026
Unprompted review
Reply from Paymentshield
Good afternoon Emmanuel,
We're so glad our team made everything easy and clear for you. We appreciate your kind words!
Have a super day
Lewis - Paymentshield
Just calling
Just calling, to renew my policy, for some reason online system doesn't work. Jay was very helpful and everything pretty straight forward. Much appreciated.
July 15, 2026
Unprompted review
Reply from Paymentshield
Good morning Jans,
We're glad to hear that Jay was able to assist you with your policy renewal and that the process was straightforward. We appreciate you letting us know about the online system issue.
Have a super day
Lewis - Paymentshield
Elaine was brilliant
Elaine was brilliant! Extremely helpful! Sorted out ours problems quickly and efficiently. Giving us all the options and information that we needed!
Thank you
July 15, 2026
Unprompted review
Reply from Paymentshield
Good morning Ruby,
We appreciate you sharing your experience. We're so glad to hear that Elaine was brilliant and extremely helpful in sorting out your problems quickly and efficiently, providing all the options and information you needed.
Have a super day
Lewis - Paymentshield
Superb
Oh them live chat was like from other planet. It don't disconnect when you minimise it. You still come back where u was, you copy your policy number and other information what you don't remember. Bot a bit lost but team members will help you out.
July 15, 2026
Unprompted review
Reply from Paymentshield
Good morning Vytautas,
We're glad to hear our live chat feature was helpful, especially its ability to retain your progress. We appreciate your feedback regarding the bot and are pleased our team could assist you effectively.
Have a super day
Lewis - Paymentshield
Reply from Paymentshield
Good afternoon Chetan,
Thank you so much for taking the time to provide your 5 star review. We look forward to helping you next time.
Have a super day
Lewis - Paymentshield
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