Paypal Reviews 

174
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the refund process, often reporting they did not receive their money back and felt the company sided with sellers in disputes. Reviewers frequently encountered unhelpful customer service, finding it difficult to contact and receiving generic responses. People also reported issues with unexpected payments and charges, feeling that advertised buyer protection was ineffective. Many found products received were misrepresented or of poor quality, and that the company did not adequately protect them. However, some customers also noted positive experiences, finding the service easy and reliable. They appreciated features like 'Pay in 4' and mentioned successful resolutions for some problem transactions.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with some expressing satisfaction and calling it easy and... See more

Refund

People report negative experiences with refund, with many customers expressing frustration over not receiving... See more

Product

Customers had ambiguous experiences with products, with many reporting that items received did not match... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting great experiences... See more

Claim

Customers consistently note negative experiences with claim processes, with many reporting that their cases... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just wanted to say PayPal is the worst money transfer site I have ever used. After a good history, no, excellent history with them, where they even forced a refund when I bought pirate software accide... See more

Rated 1 out of 5 stars

PayPal is helping a bunch of scammers and is not helping me to get the refund. They are not helpful. They did not investigate the matter. Instead, they are taking the seller’s side and keep closing my... See more

Rated 1 out of 5 stars

Previously would have been much higher, but tried to buy now pay later through pay pal, apparently $40,000 AUD salary ($26432 USD) per annum is inadequate, if TrustPilot allowed negative scores I'd... See more

Rated 1 out of 5 stars

I bought a product from a website which was supposed to be a door mat and I received basically a bath mat. None of the material descriptions matched nor did the sellers claims and photos. I spent $75... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(174)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Robbery

My account was charged for something I never bought.
Tried to phone to get an answer. I gave up after about 10 minutes without actually speaking with a human.
I sent an e-mail query 3-4 months ago. You guessed it. I'm still waiting for a reply but I won't hold my breath. Not even am acknowledgement of my e-mail.
Robbery.

February 2, 2016
Unprompted review
Rated 1 out of 5 stars

Buyer using stolen card

Somebody bought my ebay item and paid through paypal a total of £200. 7 weeks later paypal then give me a negative balance of £200 from this transaction stating that the card which the buyer used was stolen so they need to recover the money.

Why should I have to pay the £200 when they're the company who's accepted a stolen card into their system, also why has it taken 7 weeks for them to realise this.

When ringing them you go through to an automated service which takes literally 10 minutes to get out of, and then the customer service have no explanation for the events. All they say is 'you should have remembered your tracking info.' I keep all tracking info for about a month and only send it to the buyer on request, I wouldn't expect there to be any problems 7 weeks down the line.

PayPal's unregulated and I will not pay back the money, the consideration was in the past therefor they have no leg to stand on, take me to court!

January 25, 2016
Unprompted review
Rated 1 out of 5 stars

robbery in your own home!

this paypal company is robbery in your own home, they get hold of your account details and charge small amounts of money every day- 79.99usd, 39.99usd, to nothing you have bought or ordered or companies that exist, stay away!!! it is now 336.88usd and now I stopped the visa card as you only get the speak with the harshest fake mid west Virginia accent to paul, john and peter-`` ma hans ar tieeed`` as if? stay away for your own financial safety!

November 27, 2015
Unprompted review
Rated 1 out of 5 stars

Paypal customer service

Paypal have a database error that assigns incorrect account details and address of recipients that means you need to check Payment info with seller prior to paying with Paypal or your money could go to someone else entirely, or your items sent to the wrong person once you have paid for them.

You need to check the recipients before Paying or you could be waiting up to 5 days for your refund, after you discover the error.

Paypal keep refusing to admit they have a problem in their database or processing system. You will spend much time arguing they are the problem as they will give you every excuse under the sun, and even bad mouth (lie) that you or the other party made specific errors that caused the issue (different story every time you call customer service).

When Paypal works it works well. When it doesn't their true colours shine (they lie and accuse every one else but themselves).

September 16, 2015
Unprompted review
Show reviews in all languages. (174 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look