PayPoint Reviews 3,275

I like my new machine and im really happy with the service julie provided
Thankyou

Srikanth Visited our store and helped to get the New Mini devices and top training on New bank local and paypoint services

Mohammed Bhutto provides an excellent customer experience for us with our new machine. Cheers

Mohammed Bhutta helped us to set up our new paypoint machine and provided initial training. We clear and patient in his explaining. Overall very good experience.

Mohammed Bjutta provided excellent customer service

My experience with payment has been quite pleasant through the whole process of having to set the system up and understanding how to use the device/software.

A big help was Viki who is my regional manager, she had helped guide me through everything and how to use the new payment till and system such as the card machine, the return parcels and collections.

I will like to thank Jalal for his training, sharing his knowledge and helpful advice when setting my shop: Day Stop Luton for Paypoint service. He also shared guides in my language which will help in immensely when dealing with any queries. Thanks

Had the new paypoint mini installed by Nigel he has shown me how to use it and make money with the services and customers can also do banking thanks

Nigel came into store to install new paypoint terminal and card sevice he was so helpful with his guidance the new services are really good

Very helpful well explained

Anushan was really quick and done the contract for us.
Great job done on time well done Anushan!

Porters News Wallsend just had the PP installed with parcels thanks Bill

I wanted to share my experience with Jas Singh, who did a fantastic job helping us out.
He was extremely professional and made the process of setting up our new terminal very easy. He took the time to explain how everything works and ensured we were comfortable with the new system. Highly recommend his support for any retailer!

It’s taken years for me to be convinced to take card payments as we have an ATM with Paypoint and love that we never need to bank. With our till system it’s now possible for me to have integrated paypoint and card payments through it so we may the jump. Susan took us through all step by step and stayed with us for a while making sure we knew all. Susan also introduced us to Love 2 shop vouchers for the store and showed us how my customers can lodge money into their account. So far so good thanks Susan and paypoint for bring more service my way

Kerry Benson came to set up my PayPal mini. She was very very helpful and made me understand how to use the PayPal mini straight away. I would 100% recommend using PayPal mini

Julie came to us today for to install paypoint. Very impressed with her explanation and training everything. Clarifying the doubts. I recommend Julie for new who don’t know much about paypoint so that they can get an glance about it

TERRIBLE MANAGEMENT TEAM TO DEAL WITH REPLACEMENT FOR NEW CASH MACHINE ON 11 NOVEMBER 2025
NEW CASH MACHINE DID NOT WORK AT ALL SINCE 11TH OF NOVEMBER THE PAYPOINT STOLE MONEY FROM MY ACCOUNT FOR THE CASH MACHINE THAT IS NOT WORKING AT ALL EVERY SHOP KEEPER CHECK YOUR ACCOUNT YOU HAVE THIEF CALLED PAYPOINT THEY WILL STEAL YOUR HARD EARNED MONEY FROM YOUR SHOP ACCOUNTS
STILL NOT WORKING SO I STOPPED THE DIRECT DEBIT SI THEY CAN NOT STEAL MONEY FROM MY ACCOUNT

I was advised to email instead, as you can see below, but I received no response. I clearly explained the issues, requested a call back, and even provided my phone number — yet no one contacted me. After waiting, I tried calling again and spent around 40 minutes in the queue, only for the call to be cut off. During certain periods (around 1–2pm), it is not possible to call at all, as the line becomes unavailable.

This level of inaccessibility is unacceptable, especially for independent retailers who rely on timely support. When communication channels fail entirely — no email response, no call back, and calls being dropped — it becomes impossible to resolve issues. The overall experience has been extremely frustrating and does not reflect a company that values or supports small businesses.

Ceyhun provided a great install experience and the training was clear and thorough.
Thank you!

Thanks Julie i really like the mini machine. You were really helpful