While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people encountered significant issues with their orders, frequently reporting problems with payment processing and order fulfillment, where transactions did not complete as expected or orders were not received. Customers also consistently expressed dissatisfaction with the customer service, describing it as unresponsive, unhelpful, and difficult to access, often relying on generic responses or automated systems. Furthermore, many found the refund process problematic, with difficulties in obtaining refunds for cancelled orders or unfulfilled purchases. Some people were dissatisfied with the payment system, noting issues with automatic withdrawals without order confirmation and difficulties changing due dates. Conversely, a small portion of people were satisfied with the app, finding it easy to use, helpful for managing purchases, and appreciating the flexibility of the payment timelines.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many reporting issues such as hidden charges,... See more

Order

Customers consistently note negative experiences with order. Many report issues such as orders not being... See more

Customer service

People report negative experiences with customer service. Many customers express extreme frustration, citing... See more

Application

Clients share ambiguous opinions on the app. Many users express strong dissatisfaction, citing issues like... See more

Refund

Reviewers mention negative feedback about refunds. Customers consistently report significant difficulties in... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I only problem I have with FOUR is that with certain retailers, you do not get a confirmation email from that particular retailer. For example, when ordering from Shapellx, FOUR takes their part but t... See more

Rated 3 out of 5 stars

I love four and I even pay the monthly fee but with most stores you can order something and then it will cancel your orders. I wish they had better partnerships with some retailers. The one thing I do... See more

Rated 3 out of 5 stars

I only gave it three stars because I’ve had one successful order out of the three I’ve placed with them . First, I ordered shoes through kids foot locker , FOUR took my money and two days went by and... See more

Rated 1 out of 5 stars

SCAM SCAM!! Purchased an item months ago paid it off before time. Still have a spending limit. Went back on there today to place an order and their system is not operating correctly. Customer service... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop Now, Pay Later. No Interest. 4 Payments over 6 Weeks. Simple as one, two, three, Four.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst

The worst! Don't do it!! They keep taking unauthorized payments out. I reached out to them through chat and email 2 weeks ago to stop the payments. No one will respond! Can't delete account.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Won't give refunds

I was charged a lot of money for a purchase and then it was declined. They have my money and I have contacted them several times and I still don't have it refunded. Now, my second payment on that purchase is about to come up and I don't even have anything to show for it.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Worst pay in 4 app EVER

Worst pay in 4 app EVER. Constant hidden , ridiculous, fees. Non-existent customer service. Charges card but declines order. Run far away and don’t waste your time

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

App has become a fraudulent running…

App has become a fraudulent running business! BE AWARE, no matter what you do any time you use a bank or debit card with this app, they completely store all your information, and with pull payments without you approving, will never let you erase or switch banks, ignore emails, no live person with customer service, have ignored my emails about needing to switch my debit card, they have sent my credit union account into closing, they refused to answer or listen to emails!! The few people that run this business are crooked! I even emailed the CEO and vice president with no response have proof in screenshot

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

I had an issue with my account (fraud)

I had an issue with my account (fraud). They assured me they would remove my payment method whole thing is were resolved. They didn't. What they did do was continue to debit and ignore my messages making the process of switching thi gs over that much more awful.

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

They stopped answering messages!

They stopped answering messages!! Owe me a refund from target for months!! I sent pics of cancelled order and they made my spending power 0!!!! After I have a 1500 spending limit with over 800 paid off in a month!!!! Won’t respond I am done!!!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

It's easy, i got my stuff online and paying through its really amazing, save me some money and get the things that I need in short time
I love it

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I didn’t have to leave a star…

I wish I didn’t have to leave a star but I thought four was cool to have after getting charged for a payment that’s not in my plan $40.72 I’ve tried emailing pleading with them even texting in the help center they don’t answer back they stole my money they have no explanation into why this charged was charged and let’s not forget the late fees if I’m 3 hrs late he goes the late fee if I’m one day late here goes the late fees I’m so fed up they don’t answer back they clearly state if I pay before 7 days the late fee won’t be applied lies!!

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service team and no responses

Horrible Horrible, customer service phone number is only a recording. The is no love person you can speak with. I have emailed them even sent several messages through the app. Still no one has not responded back. I have been trying to contact someone since December. I had an order that I returned. But I was charged a late fee the day after four pay had refunded me my money for the return which doesn’t make since. Also if you have an issue with your order like if your order never arrived or it get lost in mail just know Four Pay is going to still expect you to pay for that order. The company do not have a real customer service team. So you are on your own. The do not have a dispute team that will assist you. So if you use this service make sure you purchase from a reliable company. Me personally I will be deleting the app.

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

I made a purchase in November that…

I made a purchase in November that ended up being canceled. By the time eBay issued the refund I had already paid 2 installments. I chatted with CS they said they would issue a refund within 10 business days. I’ve been sending emails and messages no one replies back. This company is a joke, never again! I do not recommend it!

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

I made a purchase with Pay with four in…

I made a purchase with Pay with four in the amount of $217. After this, I returned the item. Pay with four told me that they issued me a refund and put my payments on hold but took a payment out of my bank account anyway. They also refunded me only $54.26. Do not use them!

January 17, 2025
Unprompted review
Rated 2 out of 5 stars

So this experience started out good but…

So this experience started out good but then my virtual card became bo longer available I i did not get to purchase the item but my money is still gone I'm currently still trying to resolve the issue but am having a difficult time reaching anyone

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

App isn’t working

App isn’t working. States i have spending power but when I clock in any store it says “$0 low spending” makes no sense y. No late payments as a matter of fact I’ve paid early. I was told today by an emailed message that I should wait 30 days before attempting to use again… well guess what I’m not using it ever again this site is a rip off and preying upon folks is not right …

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

They steal your money

I’ve placed ordered and had them canceled yet I never received my money back for them. I pay everything off and on time yet my spending power has gone down to zero. No customer service to speak with someone

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Can somebody explain?

I’ve never missed a payment, in fact have paid EARLY & only $30 left before it’s paid off. WHY ON EARTH can I not use my available spending limit??
And of course you can’t get ahold of customer service. They found out my issue and then stopped replying. Unacceptable!

January 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look