I have been a loyal Pazzion member for more than 10 years. Never have any complaints on customer service or delivery. All was good until recently, whichever item i have selected is always sold out, es... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Website is terribly outdated. I need to email customer service to create a VIP online account (why? Don't you have my details when I shop at your retail store?), also need special code for birthday di... See more
Company replied
I will definitely give a thumb down for return policy. Purchased on Friday 9 July and not even worn once except for trying at the shop,vivocity. I was refused for exchanging when I went back t... See more
Company replied
Have bought from Pazzion both online and in-store many times over the years and I'm always satisfied with the quality and designs of their shoes. This time is for my little nieces overseas and the... See more
Company replied
Company details
Written by the company
PAZZION has the widest range of shoes for women and kids. Check out our comfortable heels, flats, loafers, sandals and bags that will fit your daily outfits.
Contact info
Blk 4, Kaki Bukit Ave 1 #03-01/02/03/04, 417939, Singapore, Singapore
- 68761211
- info@pazzion.com
- pazzion.com
2.7
Poor
762 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
Quick delivery! Delivered well wrapped and in perfect condition. Very happy.
February 11, 2022
Good shoes and superb Customer Service
The shoes are comfortable and customer service quality is great.
Very flexible and hassle free even though I purchased the shoes online.
Fast response on my query to exchange size / other model.
Can't say more.. Top notch!
February 11, 2022
Fast delivery and good quality
February 10, 2022
Very smooth process happy with the…
Very smooth process happy with the transaction and the delivery
February 10, 2022
Always Happy
Always happy to do business with Pazzion, have never had any trouble with their service. Bought such a lot of shoes from them over the years. Just sorry we can’t be in Singapore as we normally have been. We have visited their now for years and love coming back from time to time. I have found they are very prompt with their mailing service as well I am a member as well so you always get a discount. Many thanks for everything. Kathleen Stanford from West Australia.
February 9, 2022
The order was received quite promptly
The order was received quite promptly. Neatly packed and sealed.
One of the shoes R1900-2 Black Leather Ballet Flats, it will be perfect fit should the front portion of the shoe have better coverage. Could see in between lines of toes.
It will be fantastic for SALES shoes to be made available in stores as well.
February 9, 2022
Beautiful and Comfy Loafers
Loved the glitter cowhide loafers which I’ve previously bought as they were so comfortable and I’m so happy that Pazzion repeated a similar version!
February 6, 2022
Love the packaging
Love the packaging, and fast delivery. Shoes are beautiful and comfortable!
January 29, 2022
Good and efficient!!
January 28, 2022
Very fast shipping
Very fast shipping. Carfeully packed goods that arrived in excellent condition. Impressive quality of workmanship. Ask me in six months about durability.
January 27, 2022
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We hope you will like our product when you received them. We look forward to serving you again.
Fast delivery n nice shoes
January 27, 2022
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We hope you will like our product when you received them. We look forward to serving you again.
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We hope you will like our product when you received them. We look forward to serving you again.
I love pazzion shoes
I love pazzion shoes. But would like to request the shoes to make in bigger sizes. Current biggest size some I cannot fit!
The salesgirl in jem, the very tall one, is very helpful n friendly..... I love to buy from her
January 24, 2022
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service and thank for your feedback. We will looking into your feedback and do improvement. We look forward to serving you again.
Package was delivered within a few…
Package was delivered within a few days. The items were meticulously wrapped and packed in the box. Items received in good condition. It is clearly evident lots of care has been put in packing the items for delivery.
Thank you:)
January 23, 2022
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We hope you will like our product when you received them. We look forward to serving you again.
Excellent service!
Excellent service, quick delivery and the shoe was well packed and received in good condition! Happy shopping experience :)
January 21, 2022
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We hope you will like our product when you received them. We look forward to serving you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.