TMS Legal Reviews 

598
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting successful claims and quick payouts. Reviewers frequently mention excellent communication, with staff keeping them informed throughout the process. The team is often described as polite, helpful, and highly professional. However, some customers also noted issues with communication and updates regarding their claims. A few other people also felt that there were problems with payment processing, including unexpected fees, demands for already settled amounts, or delays in receiving compensation.

What people talk about most

Service

Users describe positive interactions with service, highlighting its quickness, effectiveness, and... See more

Claim

Customers had positive experiences with claim, often highlighting the professionalism and efficiency of the... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and efficient payouts, often... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

I understood that I would pay quite a bit in fees but could never have sorted it myself. Some things need to be left to the experts! I received more than expected so very happy. Money paid in my bank... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

From the moment I got in contact with this legal team, the service has been consistant and professional. There level of communication was on point. The regular updates of the progression of my claim g... See more


Company details

  1. Law Firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(598)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t Fault A+

I filled the form in on the off chance they may be able to claim something for me from Aqua although the account was closed and settled a few years ago. Had nothing to lose and forgot all about it as expected no success. Couple of months later received £1600. Yes the fees are expensive if they are successful but bear in mind you’re starting with nothing and no expectations so any payout is something you wouldn’t have had.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work 👏

Excellent work 👏

TMS team.

Thank you very much for your recent communication and the case against the my credit card claim which has been successfully completed and I have received my refund with in few days.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

TMS have been Absolulty Fantastic

TMS have been absolulty great didn’t even know I was owed money, did a quick questionnaire, and then TMS took over did all the hard work, kept me up-to-date with how my claim was going and then when I won my claim received my money within 48 hours, I havnt got a bad word to say about them
Easy & shraight forward from start to finish thanks TMS Legal

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Received £800

Received £800
Took almost a year for everything to go through as had to go to the ombudsman.
And I’d honestly forgot about it

TMS were clear with me every step of the way and told me it would take longer

Very happy with the service 😊

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company to deal with and made it very easy for me to make a claim.defo use them again.thanks for your help.
Special mention for shane

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Changes my life

I literally did nothing! I don’t even remember filling anything out initially but I do recall receiving many months ago and email to say they will investigate Vanquis. Months passed, I received a few emails and to be honest I did nothing with them. They constantly tried to contact me up to update me on the claim and I thought it was all Spam calls so I never even responded. 2 weeks ago I received an email to say Vanquis had accepted they were in the wrong and my claim was going through!
I was still none the wiser to anything, and despite the email from Vanquis saying they were going to pay back compensation and interest I never for one minute imagined what was coming my way.
Last week I received an email to say I would receive over £14,000 before TMS took their commission. In my head I knew they would take a big cut based on what I started to read so I would be happy with a couple grand, after all, I had done absoluely nothing!!! Last Friday I received an email from TMS to confirm my payout after their cut would be £9,876.

Yes , TMS took over £4K commission. BUT, I had just be awarded £9,876 which never in my wildest dreams was I expecting. I don’t know what they actually do, but whatever it is THANK YOU!!!!! I am now debt free at being able to pay off my long term debt all thanks to this payout. And all for doing pretty much nothing!! Less than a week after being told my payment I received the payment. I can’t thank TMS enough and sorry for ignoring all your calls and emails!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Vanquish

They were great right from the beginning, even when i was told that there was a good chance i wouldn't get a refund because it was all my fault. In the end they triumphed for me and i am so greatfull for all there hard work and definitely recommend to friends and family. Thanks again Stephen Robinson

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can’t believe it

I honestly can’t believe it, TMS have just paid £1848 into my bank account. Yes it’s taken a long time, yes their commission is high but I wouldn’t have known where to start on my own. Very grateful, the money came at a perfect time for me and my children.

April 9, 2025
Unprompted review

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