I immediately felt comfortable opening up to my therapist. It was our 1st meeting and she did not make me feel weird about anything I was telling her there was no judgement. She also was on time and d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lot of anxiety start to build prior to my session. I’m not sure why but my therapist’s demeanor quickly helped to expelled those feelings. It was easy to open up and share feelings and fears I... See more
Company replied
Lauren Smith was very personable and easy to talk to. This was my first visit but she made me feel so comfortable and had me opening up to her immediately! I left my initial appointment feeling excite... See more
Company replied
PCCS has been very helpful in setting up timely appointments and providing great support staff. The counselors are helpful, they listen, and then provide thoughtful suggestions that have helped to re... See more
Company replied
Company details
Written by the company
Palmetto Counseling has been proudly serving the communities of Rock Hill, Fort Mill SC, and surrounding Charlotte area since 2008. As a growing and expanding mental health practice committed to holistic and integrated behavioral healthcare, our clinicians have decades of combined experience working with a broad spectrum of patients, including children, adolescents, adults, couples, and families.
Our Promise To Clients
Written by the company
- We Are Committed to Providing Quality Care
- Palmetto Counseling is an established outpatient behavioral healthcare clinic with two locations — Rock Hill, SC, and Fort Mill, SC, both less than 30 miles from downtown Charlotte, NC. Opening in 2008, we are one of the largest mental health practices committed to offering the highest quality, accessible care, catered to all individuals across our widespread community. We are proud to be an independent, locally owned, therapist-owned practice.
Contact info
1721 Ebenezer Road, Suite #225, 29732, Rock Hill, SC, United States
- 803-329-9639
- info@pccrh.com
- pccrh.com
4.8
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and experienced
Everyone is very professional. The therapist (Martina) is very knowledgeable, professional, and made my son feel very comfortable.
October 30, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
My first session was excellen
My first session was excellen! The entire process went smoothly! I look forward to continuing my sessions through this platform. My therapist was amazing as well! Niccora Brown!
October 23, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Tremendously grateful for Dominique
I was fortunate to be placed with Dominique. This woman literally saved my life and I can’t thank her enough. She allowed me to see things I couldn’t see and work on myself and issues I didn’t want to look at. I feel like a new person and I owe it all to her. I’m so grateful.
February 17, 2025
Unprompted review
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Great counselor helped with…
Great counselor helped with explanations and tips to improve behavior
October 15, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Responding with actual words
Responding with actual words
and not just questions is really helping and helping get in touch with actual emotions is the work in progress and feels great!
October 1, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Clean & Comfortable
Palmetto Counseling & Consulting has a great space in Rock Hill, SC. The office is clean and comfortable with helpful staff. It was a seamless process getting scheduled, verifying insurance, and future appointments.
September 25, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Everyone is always so friendly
Everyone is always so friendly. Elizabeth has been wonderful helping me work through some things.
September 18, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
I really like Dominique
I really like Dominique, my children really love her. It is covered under my insurance BCBS for a reasonable fee. There portal on the other hand is not my favorite, it takes some time to get use to it and it doesn't always work the best.
September 16, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Jill is easy to talk to and has a great…
Jill is easy to talk to and has a great connection with my daughter. She is calming and accommodating. My daughter really likes coming to her.
September 10, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Review
Front desk was always super friendly and helpful!!
I have seen two separate therapists here and never felt like they wanted to help me get to the root of my concerns. Last therapist I saw had a condescending tone when she spoke to me and I was just looking to be heard by someone.
January 15, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC.
At Palmetto, we are committed to providing quality care and support to all clients, and I regret that your experience did not meet expectations. I would welcome the opportunity to learn more and address your concerns directly. Please feel free to reach out to me at (803) 329-9639 or rschlauch@pccrh.com.
We value your feedback and remain dedicated to continuously improving the care we provide.
Sincerely,
Sincerely,
Rich Schlauch, MSW, LISW-CP
President / CEO
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Helpful Staff and Motivating Therapist
My therapist is progress motivating and I always leave with a plan. The office staff is pleasant and helpful.
September 17, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Hi I am very greatful to have found…
Hi I am very greatful to have found Palmetto counseling and consulting. My therapist is very understanding and helpful.
September 3, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Love this place!
Counselors are they for you. Empathetic and giving you the right tools to help get you through what may feel like your toughest of times.
September 16, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Dominique is the best!
My therapist, Dominique, is the most wonderful and helpful person I have ever worked with. The practice is accommodating as can be, and easy to reach at that. I truly could not be more delighted with my experience.
September 10, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Great experience
I have been been going to Palmetto Counseling for some time now. From the moment I made my first appointment, to going there for my first appointment I had the best experience. The ladies at the front desk are just so nice, you are always greeted with a smile. I was nervous for my first appointment because you are going in there hoping you click with your therapist and in my case I did. I love my therapist and I can't even begin to say how much she has helped me. I am super thankful for Palmetto Counseling and their staff.
July 2, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
All of the employee of Palmetto…
All of the employee of Palmetto Counseling are all ways very pleasant when you arrive,I’m proud to be a patient of there’s .Myra
August 21, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
The counselor was very direct and…
The counselor was very direct and understanding with my situations.
April 1, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
wonderful experience
wonderful experience, top notch therapy, would definitely recommend
September 2, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Not a true therapy experience
Receptionist is wonderful. Counseling was not. I know more about her life and family than I should as a client. I’m not there to discuss her life , even as examples. It was inappropriate and not helpful. I gave four sessions to see if there was anything I could get from each session and it was minimal. I have been in counseling periodically my adult life and unfortunately this was my worst experience.
July 2, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC.
At Palmetto, we are committed to providing quality care and support to all clients, and I regret that your experience did not meet expectations. I would welcome the opportunity to learn more and address your concerns directly. Please feel free to reach out to me at (803) 329-9639 or rschlauch@pccrh.com.
We value your feedback and remain dedicated to continuously improving the care we provide.
Sincerely,
Sincerely,
Rich Schlauch, MSW, LISW-CP
President / CEO
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