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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the staff's professionalism, reliability, and helpfulness in resolving complex computer issues quickly and efficiently. Many appreciate the prompt responses, home visit options, and the staff's ability to explain technical details clearly without being patronizing. The pricing is frequently mentioned as very reasonable, making the overall experience excellent value. Some people also felt that the products, such as refurbished tablets and phones, could be a valuable addition to the services offered.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, finding it extremely reasonable and fair.... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very knowledgeable and reliable

Stephen arrived at time we agreed and was very helpful explaining what he was trying to do! He is very knowledgeable on all things computing wise. I wouldn't hesitate in calling him again if I had any computer issues.

October 20, 2022
Unprompted review
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Reply from PC Kings

Thank you Mark for your great feedback and rating. Very much appreciated. Look forward to supporting you again should you need any assistance.

Rated 5 out of 5 stars

Great service

Great service, pitched up when he said he would & went straight to work. Soon had the problems sorted and a nice guy to boot. Thank you. He is going to upgrade a couple of items for me & I have every confidence it will be done perfectly.

September 29, 2022
Unprompted review
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Reply from PC Kings

Wow, thank you Anthony for your kind comments and 5 star rating. I always try to provide what I believe the customer wants which is a little more than the basic service you get from some businesses. The upgrades I will provide you will make them run better than new. Looking forward to making them run so much faster. A lot cheaper than replacing them as well.

Rated 5 out of 5 stars

Needed a laptop rebuilding after I…

Needed a laptop rebuilding after I forgot my password. Steve could not have been more helpful and knowledgeable, even to the point of delivering my lap top back to my home. Great service and at a good price. Highly recommended to all.

September 13, 2022
Unprompted review
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Reply from PC Kings

Appreciate your great review Ian, thanks. Customers like the pickup/drop off service and was glad you were happy with services provided.

Rated 5 out of 5 stars

Excellent service with a clear…

Excellent service with a clear explanation of the issue and solution as well as progress updates throughout. Would recommend as very competent and local.

August 16, 2022
Unprompted review
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Reply from PC Kings

Thank you for your feedback and 5 star rating, appreciated. This is the kind of service I like to provide and was glad you took the time to comment as such.

Rated 5 out of 5 stars

This guy knows his stuff...

I would highly recommend PC kings. Sorted my PC no problem, and runs faultlessly. Great price, and a nice guy to boot. Would use again.

July 9, 2022
Unprompted review
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Reply from PC Kings

Thanks a lot Chris. Nice comments and appreciate you taking the time to provide a great review.

Rated 5 out of 5 stars

10/10 Service

Always fast, always communicative. Would never use anyone else.

Explained the problem and kept communication until the work was done.

June 9, 2022
Unprompted review
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Reply from PC Kings

Thanks Emma, your review is much appreciated. Glad you took the time to leave great feedback.

Rated 5 out of 5 stars

Great service

Great service. Steve was very helpful setting up a new laptop, and gave me lots of advice. Would gladly recommend to anyone.

June 9, 2022
Unprompted review
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Reply from PC Kings

Thank you Shirley for your 5 star review and comments, appreciated. If I notice anything that's not right, always like to resolve them. As an issue was outside my control will offer advice on how best to approach it. Hope it helps.

Rated 5 out of 5 stars

Help for the incompetent!

I asked for assistance in setting up my new iPhone and transferring data from the old phone to the new one. Steve came out promptly to my house and calmly and very efficiently did the necessary work which service providers had not been able to do.. He was extremely pleasant and very patient with me, a technical ignoramus. His charges are very reasonable.I strongly recommend Steve and his company.

May 5, 2022
Unprompted review
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Reply from PC Kings

Thank you Vincent for your great review and comments. I wouldn't rate you as you do as it seems your use of technology puts you in the upper half of people embracing technology. Devices do make us feel bemused when they don't behave as expected. Luckily, I have the tenacity, genuine interest in technology and desire to fix when things go wrong. It was a pleasure to get your tech working as expected.

Rated 5 out of 5 stars

Highly recommended

Highly recommended, excellent service, arranged collection, arrived right on time, took the PC away, called me back before installation of new parts to discuss requirements, confirmed repairs and sent invoice and called back to arrange delivery, again arrived on time and gave full detailed explanation of actions taken. Will be using PC Kings again if any problems later on down the line and will be recommending to friends/family alike. Thank you.

March 22, 2022
Unprompted review
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Reply from PC Kings

Great comments Robbie, thanks! Your 5 star review and reccomendations will go a long way in promoting the services of PC Kings. I do endeavour to get equipment back as soon as possible and keep customers informed of progress. Also like to offer options of anything that is replaced to either match pocket or requirements.

Rated 5 out of 5 stars

I'd Recommend Steve at PC KIngs

Recommend Steve at PC KIngs, professional quick service and value for money. Steve knows his stuff and didn't blind me with technical jargon, he identified the problem with my PC, explained the options and resolved the issue. Also gave me other advice about security etc for free! thanks Steve

February 7, 2022
Unprompted review
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Reply from PC Kings

Thank you for five star review Lesley. Your great comments go a long way to promote the business in a positive way. Advice is given to promote an awareness around technology so customers are a little more savvy when choosing the right tech for their needs.

Rated 5 out of 5 stars

Laptop repair

Great service, picked up and repaired laptop and delivered it promptly, good job and price, and a lovely man, thank you Steven.

January 27, 2022
Unprompted review
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Reply from PC Kings

Thank you for your 5 star feedback and kind comments Anthony, appreciated.

Rated 5 out of 5 stars

Excellent service

Brilliant service by Steven. He was able to fix my laptop in less than a day and was considerably cheaper than anyone else in the area. Highly recommended.

December 8, 2021
Unprompted review
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Reply from PC Kings

Thanks for your 5 star review and comments Chris, appreciated. Technical support shouldn't be expensive so charge a fair price for all services.

Rated 5 out of 5 stars

Extremely satisfied with PC Kings

Extremely satisfied with PC Kings. The problem with our iMac computer was quickly diagnosed, corrected (new HD), and returned. Steve reset the the computer, upgraded the OS and restored it to perfect working at our home. Full marks for competence, speed and service with a smile. Thanks for a great job, Steve, at a reasonable price. We would recommend unreservedly!

October 19, 2021
Unprompted review
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Reply from PC Kings

Thank you John for your 5 star feedback, really appreciated and it was a pleasure to resume services on your Apple PC.

Rated 5 out of 5 stars

PC Kings offered Exceptional Service & Advice

Steven resolved a problem I've had for a few months. I was unable to sync my Laptop with my new mobile phone. Despite lengthy fone calls with Ink Suppliers.Also others who simply couldn't assist.
He managed to connect my router,to my wireless printer. Also merged emails on laptop with mobile. I cannot thank him enough. I highly recommend him.

September 28, 2021
Unprompted review
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Reply from PC Kings

Thank you for 5 star review and comments Tom, appreciated. It was a pleasure to assist when others weren't able. Wherever I can help, I will do my utmost to get all things working as they should. Glad you were happy with the service.

Rated 5 out of 5 stars

Would recommend and will use again.

Steve offers a very professional and friendly service. We had him adjust and merge two existing profiles on my teenager’s computer and laptop, as well as transferring files so she didn’t lose anything and properly set up the parental administrator with safety and security measures in place. I will no doubt use Steve again for all our computer/digital issues.

September 7, 2021
Unprompted review
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Reply from PC Kings

Thank you Katy for comments on your 5 star feedback, much appreciated. It was a pleasure assisting with your parental safety and security needs. Look forward in assiting further should you require it.

Rated 5 out of 5 stars

Thumbs Up for P.C. Kings

Great service from Steven and all at PC Kings from start to finish. Nothing was too much trouble even down to them delivering my computer after it had been fixed.

September 2, 2021
Unprompted review
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Reply from PC Kings

Thank you Paul for your 5 star review and appreciate your comments. Free drop off and pickup services are appreciated by PC Kings customers.

Rated 5 out of 5 stars

Great Service

Had a faulty hard drive that was replaced within a day and laptop working perfectly again. Great service at a good price.

August 14, 2021
Unprompted review
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Reply from PC Kings

Thank you for feedback. Your 5 stars and comments received are appreciated. Was glad to return your laptop all working again.

Rated 5 out of 5 stars

Top Class Service, excellent pricing.

Contacted Steve at PCKings as my cooler was over heating. I bought my own parts, cooler, some additional fans and Steve fitted all my parts and cleaned the entire inside of my PC within a few hours for an excellent price.

Things to note:

Steve gave me back all my unused new parts.
Returned all the old parts.
Sent me a breakdown invoice.
Sent me a payment receipt.

Extremely happy with the service and will be using Steve for all my PC/Tech needs!

August 5, 2021
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Paul, great feedback and glad you was happy with the service provided. Look forward to assist in any further technical issues.

Rated 5 out of 5 stars

Fast, good price, reliable, flexible.

My laptop was almost impossible to use, slow, programmes wouldn't work if anything else was open. PC Kings managed to fit me in the same day to diagnose it. Then after discussing options, they fixed it working around my awkward schedule. Fast, efficient, good pricing, polite, able to give me specs and info in a way I understood what needed to happen. Lots of different ways to pay so it was easy at the end too. Covid precautions taken as necessary.

July 31, 2021
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Suzy for your feedback and five star rating. Enjoyed reading and glad you was happy with the services on your faster laptop.

Rated 5 out of 5 stars

King of PC Repairs

Steve is a genuine honest guy. Explained everything and kept us updated all the way through.
Done a fantastic repair on a dead desktop computer which is now running like a dream.
It is so good to find a genuine, professional honest guy who does what you want for an honest price.
I highly recommend Steve for all your computer repairs .
Thank you very much Steve

July 11, 2021
Unprompted review
PC Kings logo

Reply from PC Kings

WOW, thank you so much for your great review and 5 star rating. The computer required more attention than some but was glad to return it as good as new. I am thankful for some of the kind words said about PC Kings and Steve, as this is a service we endeavour to deliver.

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