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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the staff's professionalism, reliability, and helpfulness in resolving complex computer issues quickly and efficiently. Many appreciate the prompt responses, home visit options, and the staff's ability to explain technical details clearly without being patronizing. The pricing is frequently mentioned as very reasonable, making the overall experience excellent value. Some people also felt that the products, such as refurbished tablets and phones, could be a valuable addition to the services offered.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, finding it extremely reasonable and fair.... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Reliable professional service many…

Reliable professional service many thanks would certainly recommend.

May 7, 2023
Unprompted review
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Reply from PC Kings

Thank you for review Tamsin, your 5 star rating will help in other potential customers choose PC Kings for their support.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, fast and professional. I am now a regular user of their services and find them flexible with rapid response times.

April 20, 2023
Unprompted review
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Reply from PC Kings

Thanks Bill, your reviews will go some way in persuading future potential customers to choose PC Kings.

Rated 5 out of 5 stars

Wish I had called Steven at PC Kings…

Wish I had called Steven at PC Kings first before wasting a day dealing with Microsoft. Great svce, value for money, fixed everything

April 18, 2023
Unprompted review
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Reply from PC Kings

Great review Chris, thanks for your 5 star feedback. An issue that I haven't seen before but I do like a challenge. Glad to fix your issues and get you back on working.

Rated 5 out of 5 stars

Very professional and courteous

Very professional and courteous.
Took my son's macbook to replace the screen. The screen had to be replaced 3 times as the replacement product had few issues. Patiently dealt with the issue and charged the same amount as quoted first time.
Brilliant service. I'll happily recommend and will not look elsewhere in future.

April 18, 2023
Unprompted review
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Reply from PC Kings

Thank you Oscar for your 5 star feedback and your patience during the fix. Unfortunately 2 faulty panels were received which in turn, had me replacing it 3 times. Unfortunate for me as it added to my work but wouldn't pass this onto a customer. Look forward to assisting you further should you need.

Rated 5 out of 5 stars

Replacement wifi router set up in minutes

Steven visited to set up a replacement Wi-Fi router I had purchased but was unable to set up. I contacted him early afternoon explaining I desperately needed internet access and he was able to visit at 5pm. He arrived on time and soon set up the router - I was very relieved to have internet access restored so quickly. I had a minor hiccup later that evening with no access on my laptop - Steven was going to return next day at no charge but after shutting down and restarting the issue resolved. Steven is friendly and professional - very helpful explaining everything- would definitely recommend him.

April 14, 2023
Unprompted review
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Reply from PC Kings

Great review Elizabeth, thank you and also for your 5 stars. Understand that without internet access, it can be isolating without normal services not being available. Like to explain everything during a fix to provide transparency and should it happen again, you may be able to fix it.

Rated 5 out of 5 stars

Computer breakdown

Steven is very pleasant and polite. He looked my computer and quickly diagnosed the problem. He offered me a solution which I accepted and he kept to that. He was very helpful and made sure everything was running properly.
I am very sure I will use his services again - should I need to and will definitely recommend him to others.

March 31, 2023
Unprompted review
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Reply from PC Kings

A great review Sue, thank you so much. Like to leave a job knowing I have covered all aspects of your use. Look forward to assisting you should you need and any of your recommendations.

Rated 5 out of 5 stars

Great Service from Mr King

First time using a service like this. There was some scepticism with giving some information out, but Mr King was super helpful, open and specific. Free pick up and delivery is a massive bonus, too! And the service times were quick! All-in-all, great service. Super happy with the results!

March 31, 2023
Unprompted review
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Reply from PC Kings

Thank you for your 5 star feedback and comments which will go some way in persuading other potential customers to choose PC Kings. Do like to provide fast services where possible and I am glad you are happy with results.

Rated 5 out of 5 stars

Friendly, trustworthy and efficient

The power went on my gaming PC, and I wasn't sure where to start when fixing it. After a quick call to PC Kings, Steven was out on the same day. He identified that the problem was the PSU & saved me a lot of money by pointing out that the part was still under warranty, so I'd be able to get it replaced.

Steven kept in touch with me and offered information where needed so that the replacement part was appropriate. He was totally flexible and understanding when I had to move the follow-up appointment at short notice, and when he did come out he made the fix quickly and efficiently (and tidied up the cables in my computer to boot).

I'll definitely be using this business again, and wholeheartedly recommend PC Kings to anyone around Liverpool who has a computer issue.

March 18, 2023
Unprompted review
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Reply from PC Kings

Great review Peter, much appreciated. As much assistance as possible is provided to alleviate the hassles of a broken PC. Your comprehensive feedback will go a long way to influence other potential customers to choose PC Kings.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick and reasonable

March 28, 2023
Unprompted review
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Reply from PC Kings

Thanks Rob for your 5 star rating and feedback, appreciated.

Rated 5 out of 5 stars

10 minute fix

My motherboard had a broken ethernet port and me and my partner bought a ethernet adaptor card but we spent ages trying to figure out how to fix the issue of it not registering there's an ethernet cable plugged in. So I decided to look up some uk tech support and PC Kings came up, they fixed the issue within 10 minutes of the call, super helpful and quick to come up with a solution that worked. Thank you so much again if you're reading this review ♥

March 18, 2023
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for your great feedback Anna. It was a pleasure helping you on the phone. I am glad I was able to fix your issue quickly. I've been in the tech industry for 25 years and know most of the things to try. I would have arranged a visit should I was unable to fix over the phone but all worked out fine.

Rated 5 out of 5 stars

Great service

Thank you so much for the excellent job you did, fixing my problems with pc and printer -it was a simple issue but one I couldn’t have known about without calling someone in to look at things. You explained things clearly, 100% efficient service, great price, would definitely recommend.

March 14, 2023
Unprompted review
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Reply from PC Kings

Thank you so much for your great feedback. Your 5 star rating and comments will certainly help other potential customers make their mind up to use PC Kings services. I wouldn't say it was a simple issue as sometimes they appear to be. An effective solution found and choosing the best from what is currently available will ensure you to continue using your PC.

Rated 5 out of 5 stars

Very good service

Steve was found on a local Google service for laptop repair and I found him to very knowledgeable about his work and as soon as I got to his premises, he got to work straight away.His communication was very good and explained the work that need to be carried out.I have already recommended him to my sister in law,keep up the wood work Steve

February 8, 2023
Unprompted review
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Reply from PC Kings

Thanks Andy for your great review, comments and recommendation. I like to keep customers informed of works required and advise when the faulty devices can be returned working again.

Rated 5 out of 5 stars

Very Highly Recommended

After my laptop crashed and I had only a partial backup of 1.5 terabytes of data. I spent many hours carefully following the fix solutions in about 20 YouTube videos, with no success at all; I was still left with a ‘dreaded blue screen’.
From the moment I spoke on the phone with Steve at PC Kings I felt confident and reassured I was in the hands of an expert and within 2 days he had restored all my data and turbocharged my laptop for a very fair price. I can’t thank you enough Steve.

December 31, 2022
Unprompted review
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Reply from PC Kings

Great review Keith, thanks a lot. Tackling each of the issues found on your laptop, I could return your laptop in tip top condition and updated to the latest versions.

Rated 5 out of 5 stars

A First Class Service

A first class service to repair my MacBook Air. The possibility of a home visit is an added bonus.

December 19, 2022
Unprompted review
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Reply from PC Kings

Thanks David, your 5 star reviews. These will help other potential customers choose PC Kings and receive the same service.

Rated 5 out of 5 stars

Excellent service

Excellent service, very speedy at all stages. Steven King came out first to discuss my requirements and when he had sourced the necessary components, which didn't take long, he collected my computer and delivered it back the same day. He set it up for me as well.
I am well pleased with the servive I received and would unreservedly recommend PC Kings.

December 21, 2022
Unprompted review
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Reply from PC Kings

Thank you for your great feedback and 5 star rating. Your comments will certainly persuade other potential customers to choose PC Kings. I am glad the service provided has prompted you to provide a great review.

Rated 5 out of 5 stars

Very knowledgeable and professional service

Steven dealt with my request promptly and fixed problem with my NAS drive. Very knowledgeable, would highly recommend for all your IT issues!

September 15, 2022
Unprompted review
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Reply from PC Kings

Thank you Piotr for your great review and 5 star rating. Your comments will help future potential customers choose PC Kings.

Rated 5 out of 5 stars

PC KINGS excellent service

Steve was very efficient and set my laptop up with no problems whatsoever He was very pleasant and I would have no problems recommending him to anybody first class job.

November 11, 2022
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you, Ronald, for your 5-star feedback and your kind words, appreciated. I am glad you found the service worthy of recommendations.

Rated 5 out of 5 stars

Great Local Business

Very quick response late on a weekend, had everything I wanted done sorted out within a day. Explained to me what was done and why it was done. Highly recommended. Will definitely be using this business again.

November 8, 2022
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Joel. Your feedback and 5 stars are appreciated. Look forward to supporting you again should you need further assistance.

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