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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, reliable, and helpful staff. Many people highlight the reasonable pricing, making their services accessible and good value. Reviewers frequently mention the staff's approachability, efficiency, and extensive technical knowledge, often going above and beyond to resolve issues and provide clear explanations. The convenience of home visits is also a significant positive for many consumers.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers had positive experiences with price. Reviewers consistently found the prices to be very reasonable... See more

Product

Reviewers highlight ambiguous aspects of product. Customers report issues such as complex hard disk capacity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great local business

Great local business, professional and prompt service.

Highly recommended couldn't fault the service .

July 16, 2025
Unprompted review
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Reply from PC Kings

Thanks DD, your 5 star rating and comments are appreciated. A pleasure to resolve your technical issues.

Rated 5 out of 5 stars

A true gent providing an excellent service

I found Steve via the internet. I needed help !! and Steve kindly called round the next day to take a look for me. (excellent service).
I needed a new router installing and in short ... I had cocked things up by resetting it ! .. and lost my internet connection.
Steve found the issue immediately and after organising retrieving the necessary information from my provider... I was soon up and running and back online. This man is a wizard. Not only did Steve sort this for me without breaking sweat ... he very kindly gave my PC a severe looking at and a tune up. Years of accumulated programs via my click happy downloading and additional "software updates" that were no longer in use or even needed. He managed to free up 7 gig of space for me. I cant speak high enough of the service I received from Steve .. a great guy .. an absolute pleasure to meet and to do business with .... and very patient with me and my questions. Steve gave me lots of advice for specific programs to download to help my set up for my uses and nothing was too much trouble for him. All at a great price that didn't make my eyes water !
He made time for me . Which is a rare quality these days. I thank you sincerely. Best Regards Degs

July 12, 2025
Unprompted review
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Reply from PC Kings

Wow, a great write up of the services provided. Thank you for taking the time to provide such a positive review. Almost 30 years in the technical service has brought a lot of experience so can provide a wide range of support services. If I see anything whilst I'm fixing issues, I will advise or take action. One of the companies services is to impart enough knowledge for people to become more self reliant and confident in using technology effectively.

Rated 5 out of 5 stars

Fantastic service

Steven of PC Kings has just set up my new PC. He transferred all the data from my old device, and when an outdated program caused damage to Windows, he identified the cause of the problem and remedied it. He used a home visit and remote session to achieve that and texted me later to ensure that my new computer was running efficiently & that I was happy with the result.

Additionally, he removed an annoying error message that kept appearing on my iPhone.

In summary, Steven provides an excellent service at a reasonable rate, without the need to disconnect your device, leave it at a computer store for several days just to be charged a fortune and then take it home and have to put all the cables back.

Graham F

July 2, 2025
Unprompted review
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Reply from PC Kings

What a great review, thanks for taking the time to provide your positive comments. When issues arise, I always try to get things back on track, no matter how complex. When there are complications, will see it out until fixed and customer is happy with the outcome. Will tackle almost any technical issue. With 28 years technical experience, I'm in a great position to provide a wide range of support.

Rated 5 out of 5 stars

Absolutely 1st class service

Absolutely 1st class service from Steve at PC Kings. Set up a wifi booster system, which greatly improved the signal. Extremely polite and courteous. I would 100% recommend this guy, also the cost was very reasonable.

June 27, 2025
Unprompted review
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Reply from PC Kings

Great review Steve, appreciated. A pleasure to improve the poor signals you had. Internet should be at optimal levels now with setup and better connection types.

Rated 5 out of 5 stars

Printer Problem.

Had Steven out to sort out printer problem. All sorted now. Always excellent customer service from PC Kings. Thanx Ste. Mike Foley.

June 19, 2025
Unprompted review
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Reply from PC Kings

A pleasure to resolve your technical issues. Thanks for your 5 star feedback, Michael, appreciate your comments.

Rated 5 out of 5 stars

Fantastic reliable

Steven was extremely helpful, reliable and knowledgeable. The help and support provide was one of the best experiences provided from a technical company. Highly recommend using this company. It is also very rare to have find a company that will come and do home visits and this was just what we needed and all issues resolved the same day.
Will definitely be using in the future if I encounter any problems

June 2, 2025
Unprompted review
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Reply from PC Kings

Wow, such a great review. Thanks a lot! Was happy to resolve your issues and to receive your feedback. Look forward to supporting you again should you require additional help.

Rated 5 out of 5 stars

Great Service

Steven is very responsive and also got to the bottom of my laptop's issue, which was a complex one. For an additional cost, he also offered to improve the speed of my laptop which has made a big difference to its use. Very satisfied with the service from PC Kings

May 24, 2025
Unprompted review
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Reply from PC Kings

Thanks Liam. Your feedback and 5 star ratings will certainly help other potential customers choose PC Kings to provide their support and computer repairs. It was a pleasure to fix and imporve the performance of your laptop.

Rated 5 out of 5 stars

Reliable and friendly - would recommend

Contacted PC Kings for home IT technical support.
Offered a quick appointment.
Service was professional and friendly.
Steven is knowledgeable and experienced and was able to set up everything as I requested.
Reliable and friendly service and reasonably priced.
Would recommend PC Kings and will be a returning customer when needed.

May 14, 2025
Unprompted review
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Reply from PC Kings

Thanks Janet. It was a pleasure setting everything up for you. Your great review will help other potential customer choose PC Kings for their services. Look forward to supporting you again should you need.

Rated 5 out of 5 stars

Steve was very knowledgeable and…

Steve was very knowledgeable and helpful, and would recommend steve with any of your pc issues.

May 12, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks William for your comments and five star rating. Your feedback will help future potential customers choose PC Kings for their computer repairs and home technical support.

Rated 5 out of 5 stars

Great experience

Great experience, fixed my laptop which would not boot up and then I bought an hour of Steve's time to work remotely on some security changes on my laptop.

Really great service, would definitely use again.

May 1, 2025
Unprompted review
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Reply from PC Kings

Thanks Sue, it was a pleasure to fix your laptop and ensure it was protected. Your 5 star review will help other future potential customers choose PC Kings to support them. Look forward to supporting you again should you require.

Rated 5 out of 5 stars

A minor miracle and incredible value.

A computer which wouldn't stay on for more than a fraction of a second has,like Lazarus, been miraculously resurrected. A failed memory module and a couple of dodgy fans were the problem and I fully expected it not to be repairable. Since Steve started working on my computer, it's actually better than when I bought it new. It's now housing superior components compared to those used in fabrication and the performance of the system is showing a marked improvement. The price for this little miracle was absolutely a bargain, a newly reborn pc for less than seventy pounds. With the work done on the system I bought to replace Lazarus, I now have two quality machines for under a ton. Top quality work and unbeatable value for money, I can't recommend him highly enough. Delighted with the service.

April 22, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Patrick for your 5 star review and comprehensive commentary. It was a pleasure to return the PC working at the levels it should. Was glad to receive such a positive review, thanks again.

Rated 5 out of 5 stars

had a massive headache with computer

had a massive headache with computer, PC Kings diagnosed and repaired in a few days with a great price.

February 1, 2025
Unprompted review
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Reply from PC Kings

Thank you Kathy for your 5 star feedback. It was a pleasure to return your computer working as expected.

Rated 5 out of 5 stars

PC Kings

We always get PC Kings in for any instillations or advice. They always give a good service and nothing is too much trouble for me them. I would confidently recommend them, they are trustworthy and very reliable.

April 12, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Christine. Your 5 star feedback and kind words are really appreciated. Always a pleasure to support you with anything technical.

Rated 5 out of 5 stars

Great job by steven

Great job by steven
Punctual and knowledgeable, thanks for sorting all the issues out
Would highly recommend

April 3, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Raymond, your comments and rating are appreciated. Was a pleasure to setup your device.

Rated 5 out of 5 stars

Recovered old memories

I spoke with Steve about my laptop storage. He gave great advice and installed larger storage at very reasonable price.
I also had a problem with my storage unit which I bought from currys. I used it once to download photographs and videos which I had made over numerous years.
Currys advice was to delete all the data and start again.
Steve advised he could attempt to recover the data which he did much to my relief. He also had the recovered data loaded onto a 2 tb portable storage. All done at reasonable cost.

April 8, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you John for your feedback and 5 star rating. A pleasure to restore your data and services. Cost is important and charge a fair price for the services PC Kings offers.

Rated 5 out of 5 stars

Unbeatable service at unbelievable prices.

Had to order a part, so visited twice. Installed and commissioned a new cd-rom and optimised my system. For the time spent on the job and the impact on my computer, he could reasonably have charged twice what he asked for. Very happy with the service provided, any issues in future and Steve'll be first person called.

March 17, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Wow, great review and your 5 star rating is much appreciated. Like to keep the price down and charge what is fair. A pleasure to resume services on your PC.

Rated 5 out of 5 stars

Steve sorted out the problem very…

Steve sorted out the problem very quickly and I was very pleased with the result.
Will always use PC Kings. Excellent company.

March 4, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Rosie, your 5 star review and comments are really appreciated. Look forward to supporting you again should you need assistance.

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