While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the staff's professionalism, reliability, and helpfulness in resolving complex computer issues quickly and efficiently. Many appreciate the prompt responses, home visit options, and the staff's ability to explain technical details clearly without being patronizing. The pricing is frequently mentioned as very reasonable, making the overall experience excellent value. Some people also felt that the products, such as refurbished tablets and phones, could be a valuable addition to the services offered.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers had positive experiences with price. Reviewers consistently found the prices to be very reasonable... See more

Product

Reviewers highlight ambiguous aspects of product. Customers report issues such as complex hard disk capacity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

top quality service from P C Kings …

many thanks for your excellent service Plus your follow up e-mail the quality of sevice you provide is very hard to find today, you are top of my List steve at PC Kings.

February 18, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Tom. Like customers to know I am doing all I can to support them. Thanks for putting me top of your list. You're currently top of the review list. Your comments and rating are appreciated.

Rated 5 out of 5 stars

Very impressed with service

Very impressed with service - Steve diagnosed the problem immediately & arranged to pick up my laptop same day. He kept me up to date with timescale re ordering & delivery of parts, and the work was completed quickly. Thank you!

February 7, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks a lot GeeBee. Your comments and 5 star feedback is appreciated. Was glad to return your laptop working as it should and quickly.

Rated 5 out of 5 stars

great service and advice.excellent…

great service and advice.excellent price.good communication prior to arrival.no hesitation in recommending p.c.kings

January 27, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Brian for your 5 star review and sharing your positive opinion of PC Kings. A pleasure to resolve the issues you had.

Rated 5 out of 5 stars

Very thorough

Very thorough and completed my repair in a timely manner. Will use again.

January 9, 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Stuart. Appreciate your comments and the 5 star feedback you have selected. Was a pleasure to return your PC working and a lot faster than it was.

Rated 5 out of 5 stars

Full Gaming PC set up

Steve was absolutely fantastic and helped set up my son’s gaming PC .
Nothing was an issue and it was fully set up with all his Xbox games moved across
Would highly recommend

December 20, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

It was a pleasure to get your son's PC ready to use for Christmas. It's not an easy task but all was done in time. Thanks for taking the time to provide your feedback and 5 star rating.

Rated 5 out of 5 stars

Problems Solved

Once again a quick and totally effective service from PCKings. Steve is easy to work with and always seems to find an answer to whatever issue I have brought to him.

December 20, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Bernie. My career of almost 30 years in the technology field has me solving most issues I face on a daily basis. Always a pleasure to resolve them for you. Your comments and 5 star rating is appreciated.

Rated 5 out of 5 stars

Clearly Explained Every Detail

Steve explained everything clearly to me and really helped me to understand all the main issues. I left the meeting feeling 100% better.

December 17, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks John. I like to make sure customers understand so customers can be better users and possibly fixers to a certain extent. Your comments and 5 star rating is appreciated.

Rated 5 out of 5 stars

Problems solved again.…

Thanks again for solving my computer and mobile phone problems.
It's so re-assuring to have someone so knowledgeable, reliable and trustworthy.

December 2, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Always a pleasure to resolve any issues and resume faulty services previously. Thank you for your comments Michael, appreciated.

Rated 5 out of 5 stars

Excellent service , trustworthy guy

Excellent service, fixed everything and explained what he was going todo, kept me informed, I will 100% be using his service again , plus he went above and on tidy it up (pc)

November 30, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Great review Sean, thanks for your comments. Was a pleasure returning your PC working as expected. If anything discovered needs attention, it normally gets resolved. Look forward to supporting you further when required.

Rated 5 out of 5 stars

Laptop problems

I rang Steven on the off chance he would have availability to have a look at my laptop,he said yes no problem so i took it straightaway to him,He has fixed my laptop at a very reasonable price and also dropped it off to me at my home.It is now a lot faster than before and i would be deo recommending to my family and friends.

November 26, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Carole. Your 5 ⭐ rating and comments provided will certainly help future possible customers choose PC Kings to support their computer repairs and home technical support. I appreciate any recommendations you may provide to your family and friends. A pleasure to return your failing laptop fully working and faster than it was.

Rated 5 out of 5 stars

Secure solutions

Highly recommend Mr.King for resolving any issues with software. I had a remote session that was very easy to follow as he explained everything as we went along in an easy to understand and patient manner. Greatly appreciated for the
fast, friendly and trustworthy service...

November 26, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for taking the time to provide such a great review, your 5 star rating and comments are appreciated. Was glad to resolve the software issues you were having.

Rated 5 out of 5 stars

PC Kings and Steven were amazing

PC Kings and Steven were amazing. I needed an upgrade to my working PC station done in a short period of time. Steven did incredible job, no hassle at all, all was done on time and I continued working. Really appreciate the accuracy and speed. Definitely will use them in the future and recommend their service and knowledge to anyone.

November 7, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Atanas. It was a pleasure to return your PC working faster with the upgrades. Will always endeavour to perform tasks quickly and work within tight deadlines when possible. I really appreciate your 5 star rating and comments.

Rated 5 out of 5 stars

PC King

Steven came round at the appointed time and quickly set about diagnosing the problem with my PC which unfortunately was a corrupt windows. He took my PC away to fix but let me know beforehand what the cost was going to be and how long it would take to fix. He kept me updated on the work through emails and phonecalls and returned my PC in working order at the agreed time and price, top man.

November 20, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Barry. I appreciate your time to provide great feedback and 5 star rating. The service you describe is what I aim for with all jobs. Like to let customers know what to expect and how their repairs are progressing. A pleasure to return your PC all working again.

Rated 5 out of 5 stars

Very knowledgeable in IT repairs

Steve is very dependable, a great IT technician and reasonably priced. I would highly recommend him for his professional performances and friendliness. MEH.

November 1, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Marie. Your comments and 5 star rating are appreciated. Has been a pleasure supporting you.

Rated 5 out of 5 stars

Honest

Honest, professional company. Detailed estimates and continual updates transformed my 2nd hand laptop into a virtually new one. I am so grateful and delighted!

November 5, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you John for your comments and 5 star rating. A pleasure to return your laptop working well.

Rated 5 out of 5 stars

Computer issue sorted

Steve was quick to understand my problem, and provided a solution - easy to communicate with, and fairly priced. Recommended

October 12, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Harry, your 5 star rating and comments provided will help future customers looking for technical support, choose PC Kings.

Rated 5 out of 5 stars

Desktop repair

Quick response and fixed issue quickly.

October 25, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks a lot William for your 5 star feedback. It will help future customers choose PC Kings to provide their home technical support.

Rated 5 out of 5 stars

Steve at PC Kings made an amazing…

Steve at PC Kings made an amazing impression on both myself and my wife when my email account had been hacked. Steve came to our home and methodically went through our PC pointing out where we had been attacked and set up new security on the system which has proved 100% effective. The price was great value for money. I have no hesitation in recommending PC Kings and will not hesitate to contact again if needed. Thanks once again Steve we sleep a lot sounder since your visit.

October 23, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Gary, I am made up with your feedback. I like to know I have covered everything so that those *#!?$&*, AKA scammers have minimal chance to scam you or your contacts. I am happy to know it has proved effective for you but on standby if they try again. I appreciate any recommendations you may provide.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look