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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the staff's professionalism, reliability, and helpfulness in resolving complex computer issues quickly and efficiently. Many appreciate the prompt responses, home visit options, and the staff's ability to explain technical details clearly without being patronizing. The pricing is frequently mentioned as very reasonable, making the overall experience excellent value. Some people also felt that the products, such as refurbished tablets and phones, could be a valuable addition to the services offered.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, finding it extremely reasonable and fair.... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Steven is the right person for all pc needs

Steven was extremely professional as a none computer newbie he talked me through all the steps and explained everything he was doing I would highly recommend

October 8, 2024
Unprompted review
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Reply from PC Kings

Thanks Karl. I like to keep customers updated while progressing through the tasks. Your comments and 5 star rating are appreciated.

Rated 5 out of 5 stars

Steven is always there to fix

Steven is always there to fix the technical difficulties I experience. As an elderly user of modern technology which often feels like a foreign language, he can always sort out my problems.

September 27, 2024
Unprompted review
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Reply from PC Kings

Thank you Bob, your feedback is greatly appreciated. Your comments will help future customers choose PC Kings.

Rated 5 out of 5 stars

PC Kings brilliant service

PC Kings did a wonderful job of fixing my PC when I had reports of a virus. Steven, the owner, came to my house and did a thorough job of checking all apps to check, with my advice, those that I didn't need. This cleaned out a lot of space on my PC and when he'd finished my PC was running a lot faster. It turned out that the 'virus' was a sham notification designed to trick the user, me, that I had real problems with my PC. This had caused my PC to crash and I called PC Kings to ask their advice on what to do next. Steven was extremely personable and knew his job inside out. I am disabled and Steven went through slowly what was needed, point by point, so I could understand everything that he was doing. I am grateful for his time, patience and considerable knowledge under the circumstances. I would recommend PC Kings to anybody.

September 13, 2024
Unprompted review
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Reply from PC Kings

Wow, your comments are very complimentary and concise David, thanks. I appreciate all of the feedback you have provided. It was a pleasure to provide this service. I wouldn't like to provide a service where a customer is baffled by something I do. I do like customers to understand the issues and what I do as it makes for better computer users should this or similar issues occur.

Rated 5 out of 5 stars

Excellent service…

From the first phone call to repair and return of our device the service was excellent. We were visited at home the problem was diagnosed quickly with a very cost effective solution and are laptop was repaired and returned the next day. Mr King gave excellent customer service and I would not hesitate to recommend his company.

September 11, 2024
Unprompted review
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Reply from PC Kings

What a great review David, thanks a lot. Your comments are appreciated and will help other potential customers choose PC Kings to provide their computer repairs or home technical support. 👍😀

Rated 5 out of 5 stars

From start to finish

From start to finish, the process was smooth and the customer service was excellent. I feel that my needs as a customer were put first and that is something that any other PC department i've dealt with in the past lack. I am really pleased to get the assistance in building my new Gaming PC and i will 100% be coming back for any future upgrades.

I cannot recommend enough

September 11, 2024
Unprompted review
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Reply from PC Kings

A great review Francey, thanks a lot, it was a pleasure to build the computer for you. I agree with you on the PC Departments comment. I've worked with people that lacked that good support vibe. Look forward to supporting you again should you require it.

Rated 5 out of 5 stars

They made a silk purse out of a sows ear.

I’d made a complete mess setting up my laptop. Steven was able to unpick my mistakes, clear a virus and spot a software scan.
He is very patient and knowledgeable.
I would highly recommend PC Kings

September 2, 2024
Unprompted review
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Reply from PC Kings

Like your description and your reviews are certainly appreciated. If I spot anything whilst working on your devices, I will take action to make sure it's as clean as it can be and working as expected. A pleasure to resolve your issues.

Rated 5 out of 5 stars

An excellent service

Steven is professional, thorough and his fees are very reasonable for the services he provides. The quality of the service was excellent and he kept me updated regularly. I highly recommend PC Kings to anyone who needs IT services or support for their business.

August 30, 2024
Unprompted review
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Reply from PC Kings

Thank you Kelly for your reviews, they are really appreciated. I know how important certain tasks require meticulous attention so nothing is missed. The services are designed to keep customers informed of progress until completion. It was a pleasure working with you on this project.

Rated 5 out of 5 stars

Steven is absolutely amazing

Steven is absolutely amazing, came to the house for me to diagnose the problem and even fitted in upgrades and repairs for me within the week!

I would highly recommend to everyone.

August 22, 2024
Unprompted review
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Reply from PC Kings

Thanks Sarah. Working on your PC to fix and upgrade it to a level where you would get the most out of your PC was a pleasure. Your recommendation is appreciated.

Rated 5 out of 5 stars

Excellent Results - Guaranteed

Steven is an easy person to talk to. Very important when you are not really that tech savvy. He takes his time and explains his diagnosis. I have now used him twice, and I'm confident in recommending him for his professionalism, speed, quality of work and value. He also gives you a full written report on the work carried out.
If you have a tech issue, Steven should certainly be your first and only stop.

August 23, 2024
Unprompted review
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Reply from PC Kings

Wow, this is a really good review William. I am really pleased with your 5 star rating and your glowing comments. It was a pleasure to provide you with the level of support I feel should be given as standard. It is hoped the level of support should provide a better level of understanding and go on to improve your use of technology.

Rated 5 out of 5 stars

Friendly service, responsive and helpful

Steven was friendly, professional and quick to respond to my email compared to other services I contacted in the area. He came directly to my address to pick up the device and brought it back afterwards too. Although the specific hardware issue I was having couldn't be resolved, he gave me a detailed explanation of what he thought the cause of the problem was and recommended a local specialist who would be able to help. The cost was also very reasonable. Great service all round!

August 22, 2024
Unprompted review
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Reply from PC Kings

A great review Cal, thanks a lot. Your comments and 5 start rating will help other potential customers choose PC Kings to provide their support.

Rated 5 out of 5 stars

RESCUED AGAIN

Many thanks Steven for coming to my rescue again. Email problems solved on new mobile phone.
Friendly, reliable service. Wouldn't hesitate to recommend

July 24, 2024
Unprompted review
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Reply from PC Kings

Thanks Mike. Your comments and 5 star rating is appreciated. Other technology experts had done it wrong but a pleasure to resolve it for you.

Rated 5 out of 5 stars

Superb!

I recently utilised PC Kings with my home tech setup when I moved into my new house. Steven was fantastic, really knowledgeable and sorted the issues efficiently. Exceptional value for money too, cannot recommend enough!

July 25, 2024
Unprompted review
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Reply from PC Kings

Thanks Wesley, your reviews will help future customers choose PC Kings for their computer repairs and home technology support.

Rated 5 out of 5 stars

Agent arrived on time

Agent arrived on time. Was courteous and polite.
Looked at the laptop and had it updating and sorted.
He explained the steps he was going through and also asked if I had any other issues that needed attention while he was there

June 12, 2024
Unprompted review
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Reply from PC Kings

Thank you Heather for providing a great review. Your 5 ⭐ rating and comments are appreciated. They will help other potential customers choose PC Kings to provide their support. 👍

Rated 5 out of 5 stars

Tablet issues

I had issues with my tablet which had stopped working. Took it to PC Kings and received an excellent, friendly service and had my fixed tablet back in my hands the following day. Prices were very reasonable and I would highly recommend PC Kings for all your computer/tablet concerns.

June 18, 2024
Unprompted review
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Reply from PC Kings

Thank you Richard. Your 5 ⭐ ratings and comments provided are really appreciated. Was happy to return your tablet working as expected.

Rated 5 out of 5 stars

The computer engineer refused to leave…

The computer engineer refused to leave until he had resolved all problems with my desktop regardless of the time it was taking to complete. Very reasonable rates.

June 7, 2024
Unprompted review
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Reply from PC Kings

Thanks for your feedback and 5 star rating, appreciated. Will always try to resolve all issues within the same visit and at your convenience.

Rated 5 out of 5 stars

Computer problems

Recently I had an issue with my computer not booting up. I emailed asking for help and within an hour I had a response and was booked in for a repair. The repair was done in a good time which was amazing. Highly recommended pc kings for future pc repairs.

May 30, 2024
Unprompted review
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Reply from PC Kings

Thanks Marc, your comments and 5 star rating is much appreciated. The service you describe is the ideal I endeavour to provide all customers. I know how important it is to get these devices working again as soon as possible.

Rated 5 out of 5 stars

A quick and accurate laptop upgrade

A quick and accurate laptop upgrade. Detailed report of work completed to laptop explaining everything from existing to new. Impressed with service, would recommend to others.

June 5, 2024
Unprompted review
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Reply from PC Kings

Thanks Stephen, your comments and 5 star rating will certainly help others attract new customers to use PC Kings.

Rated 5 out of 5 stars

Thank you, PC Kings!

I recently had the pleasure of using PC Kings' services, and I couldn't be more satisfied with the experience. The service provided was exceptional, fast, and highly reliable. I had a couple of issues with my laptop, they were quickly diagnosed and expertly resolved.The price was a great deal considering the comprehensive work done, and the technician completed the job in record time. The 3-month guarantee on the work provided added an extra layer of confidence in the service.Overall, I highly recommend PC Kings for their outstanding service, unbeatable prices, and swift, reliable solutions.

Thank you, PC Kings!

May 15, 2024
Unprompted review
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Reply from PC Kings

Wow, Silvia, what a review! Thank you so much for your kind words and the five-star rating. I always strive to return devices to customers promptly. Knowing about your exams, I made an extra effort to ensure same-day service. It was a pleasure to get your laptop back to you in working order. Best of luck on your exams!

Rated 5 out of 5 stars

Excellent service

Excellent service, my dad has been writing his life stories on to his laptop, when he put in the power cable smoke started pouring out of the keyboard the laptop would not switch on, he was devastated that he had lost months worth of stories, found Steve on the internet and he offered me hope, dropped the laptop off and couple of hours later he had managed to remove the hard drive and transferred the data to my laptop! Absolute lifesaver and so reasonably priced, would recommend 100% - thank you

April 30, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Joanne. Your 5 star ratings and comments are really appreciated. I have lost years of data in my early years and it was a useful lesson. I now utilise different backup methods. It was a pleasure to restore your Dad's data.

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