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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the staff's professionalism, reliability, and helpfulness in resolving complex computer issues quickly and efficiently. Many appreciate the prompt responses, home visit options, and the staff's ability to explain technical details clearly without being patronizing. The pricing is frequently mentioned as very reasonable, making the overall experience excellent value. Some people also felt that the products, such as refurbished tablets and phones, could be a valuable addition to the services offered.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, finding it extremely reasonable and fair.... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Laptop Repair

Excellent quality service. PC Kings were fast, efficient and knowledgeable. They provided a brilliant service, and my broken laptop was up and running again by the end of the day - 10/10 customer for life.

April 29, 2024
Unprompted review
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Reply from PC Kings

Great review Danny. Really appreciate your comments and 5 star rating. Like to return devices as soon as possible so you can get on with your use of it.

Rated 5 out of 5 stars

A fantastic result

I can highly recommend Steven and his company, having been delighted at the speedy and excellent service after I recently contacted him. I was impressed by his website to start with as it contained a great detail of information, which is reassuring to a novice like me. He also was able to visit immediately and then, after a good detailed discussion on the difficulties I was having, he took away what he needed and the work was completed within 24 hours too. He himself, was very polite, knowledgeable and understanding. That is most important to an older person in particular with a limited knowledge of technology.I must mention, that the charges he quoted were extremely acceptable too A wonderful service all round and I am so glad I telephoned him. I would definitely recommend Steven to anybody who needs help and will definitely contact him again if any further future difficulties should ever arise. I have already passed his details on to 3 other people to note down for future reference too. Best wishes Steven and thank you so much again.

April 16, 2024
Unprompted review
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Reply from PC Kings

Wow, what a review. Thank you so much for providing a glowing paragraph of feedback. It's much appreciated and your recommendations to others. You describe the type of service I like to provide so I am extremely happy. Look forward to supporting you again should you require it.

Rated 5 out of 5 stars

PC Kings were as helpful as ever

PC Kings were as helpful as ever. Swiftly sorted out a problem with my iPhone this time. Now have my Mac and phone working perfectly thanks to them.

February 9, 2024
Unprompted review
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Reply from PC Kings

Thanks Sandra, was happy to resolve and resume your expected Apple services. Your comments and 5 star rating is much appreciated.

Rated 5 out of 5 stars

PC Kings are great.

PC Kings usually have excellent reviews and this one is no exception. For rapid , helpful and relatively inexpensive service this takes some beating. Expert assessment in the home of our computer and rapid and very satisfactory repairs with useful after sales service. We are lucky to have them in our area.

March 6, 2024
Unprompted review
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Reply from PC Kings

A great review Peter, thanks a lot. Your comments describe the kind of service PC Kings likes to provide all customers. A pleasure to return your computer a lot more faster than it was.

Rated 5 out of 5 stars

Convenient and trustworthy

Sorted my PC within a day. After recent attempted upgrades it was messed up and sometimes wouldn't boot at all. I used to study IT over 10 years ago and considered myself quite good, but there were still problems and sometimes you just need an actual expert to make everything good again; the upgrades were applied properly, everything is fresh and clean, so fast, so convenient, and so reasonably priced - can absolutely recommend.

February 28, 2024
Unprompted review
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Reply from PC Kings

Great review Ava, thanks a lot for your reviews. DIY upgrades can save a bit of money but can cause headaches and stress if it messes up. Was glad to return your computer working well and appreciate your 5 star feedback & comments.

Rated 5 out of 5 stars

Same day service

Same day service. Great price. Steve was very genuine and trustworthy.

February 28, 2024
Unprompted review
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Reply from PC Kings

Thanks Ken. Your 5 star rating and comments are appreciated helping future potential customers choose PC Kings.

Rated 5 out of 5 stars

Excellent service lovely guy tried to…

Excellent service lovely guy tried to help me
Remotely initially but couldn’t so arranged to pick lap top up and then dropped it off when work done x managed to get my laptops
Returned the day after as he knew I needed it for a project I was working on x so grateful

February 17, 2024
Unprompted review
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Reply from PC Kings

So grateful for your 5 star feedback and appreciate your comments. Always try to provide the fastest fixes available. I know how integral technology is to daily life so returning devices or services ASAP is high priority.

Rated 5 out of 5 stars

Excellent communication and customer service

Easy to contact and book appointment for a home visit. A confirmation of booking was provided via email/text message and a reminder was sent the day before visit. Steve King arrived on time and very quickly advised us on work needed to deal with our computer desk top problems. He provided a very reasonable quote and the work was completed within a couple of days. He ensured everything was working and to our satisfaction and also very kindly sorted out a problem we were having with our TV reception while he was here. After completion a detailed invoice with work carried out was sent via email. We couldn't fault the service provided and would highly recommend this company.

February 5, 2024
Unprompted review
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Reply from PC Kings

Thank you so much for writing such a great review Doreen. This level of service is provided to all customers and I am glad you have took the time to highlight this. It was a pleasure to resolve your issues and trust the fix provided should last for some time.

Rated 5 out of 5 stars

I would wholeheartedly recommend…

I would wholeheartedly recommend PCKings to anyone who has a PC problem. Stephen fixed my PC, explaining what the problem was as he was going along. I was also having trouble downloading books from Audible and after him suggesting we move the router the download speed shot up and each book downloaded in less than two minutes.
This would be the second time we have used PC Kings and have always been prompt, efficient and helpful.

January 23, 2024
Unprompted review
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Reply from PC Kings

I noticed the slow internet speeds so had to investigate and get it improved. Was happy the speed improved and is now working as expected. Thank you for the great review and 5 star rating.

Rated 5 out of 5 stars

I cannot recommend Steve highly enough

I cannot recommend Steve highly enough. He sorted all the problems and also offered various options for improvements,and saved information from the old drive.He explained it all throughout.

Apart from all this he was kind and very patient,which was very welcome to an old silver surfer.I wish him well. Thank you David Dunne

January 29, 2024
Unprompted review
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Reply from PC Kings

Thank you David for your 5 star review and kind words on your feedback. I endeavour to offer anything that I see will help. Hope you enjoy your faster device.

Rated 5 out of 5 stars

Had some issues with my internet and…

Had some issues with my internet and the signal I was receiving. Give PC kings a call to arrange them to have a look into it.

Within a few hours of testing the problem was identified and now I’m receiving solid signal throughout the house.

Would defiantly reccomend using these.

January 19, 2024
Unprompted review
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Reply from PC Kings

Thank you for your review. WiFi can be troublesome as many issues around the house can impact the signal. Was glad to resume expected levels of access throughout the house. Would be happy to support you further should you require.

Rated 5 out of 5 stars

Reliable, responsive and very capable

Steven came the same day I contacted him and fixed my computer very quickly without any fuss. He also gave me advice to make my systems more effective and explained everything very clearly.

I was impressed with his knowledge and skills, so I am commissioning him to undertake another computer ugrade for me. As he is local, little time is wasted travelling and his charges are very reasonable.

January 22, 2024
Unprompted review
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Reply from PC Kings

Thank you Susan. Your feedback is appreciated. I will try to visit same day or as soon as possible. Always endeavour to give the best options available for your devices with options if required. Looking forward to upgrading your computer.

Rated 5 out of 5 stars

Exactly the service needed for an…

Exactly the service needed for an inexperienced PC user like me. Friendly, patient, and able to explain things simply and clearly. Steve fixed my laptop issues and offered many helpful suggestions

January 16, 2024
Unprompted review
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Reply from PC Kings

Thank you Vera for your kind words and 5 star rating. Will always suggest anything I notice and will give as much information as I can so you can make an informed choice.

Rated 5 out of 5 stars

Customer Service Second To None

Steve upgraded my 12yr old PC at a fraction of the cost I was expecting and it now runs perfectly.
He removed the PC from my home, upgraded and reinstalled it in less than 36 hours!
Steve was so enthusiastic and knowlredgeable.
I can't reccomend PC Kings highly enough.

January 17, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you so much for your great comments and 5 star rating Paul. I am glad you felt the service deserved the feedback you provided.

Rated 5 out of 5 stars

Steven was very helpful and patient

Steven was very helpful and patient. He explained things clearly and sent an email detailing the work carried out. A home visit was much appreciated as I do not drive.
Would highly recommend him.

January 2, 2024
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for your 5 star feedback and comments. It helps us both to detail the work carried out for future reference and home visits are quick and convenient. Your recommendation is appreciated.

Rated 5 out of 5 stars

Steve was very knowledgeable and…

Steve was very knowledgeable and patient. He resolved my issues in a fraction of the time I had already spent on it.

December 13, 2023
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Geoffrey. Will try to resolve issues as fast as I can. Your feedback is appreciated.

Rated 5 out of 5 stars

PC Kings first rate experience

Used PC Kings after reading many positive reviews. Suffice to say Steve fixed my PC and improved its performance within 24 hours of dropping it off. Would highly recommend.

December 12, 2023
Unprompted review
PC Kings logo

Reply from PC Kings

Nice review Rob, thanks for your recommendation.

Rated 5 out of 5 stars

Steve

Steve , Arrives prompt & soon worked ot the computer proble, fixed in no time. I would alway call Steve if I have any computer problems in future. Fantastic Job well done
Thanks
Steve

December 4, 2023
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Scouselin. Your comments and 5 star rating is much appreciated. A pleasure to restore access to your computer.

Rated 5 out of 5 stars

Quick repair, Good price

Steven fixed my broken laptop quickly and for a good price. Very pleased with the service and would use again.

December 9, 2023
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Margaret for your kind words. Look forward for supporting you further should you require it.

Rated 5 out of 5 stars

Really good

Really good.
He updated us everytime of any outcome. Really thankful that he can accommodate us straight away. Highly recommend for any technology repairs.

November 29, 2023
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you so much for your feedback and 5 star rating. I believe keeping customers updated provides key information of how the job is progressing and some indication when to expect it back. Your recommendation is appreciated.

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