These is a steep learning curve with this company and their instructions are not great. However, once you figure it out, the product is decent. **************** The service is an okay backup serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far, I’m quite happy with pCloud. It’s easy to use, and the backup feature works well for new photos. The only reason I’m giving it 3 stars right now is that when I turned on automatic backup,... See more
Company replied
I have been a customer of pCloud for several years, with the lifetime deal, and they have been great until now. Over the past few months their service is constantly going down, making it impossible... See more
Company replied
Update 24.09.2025: I was contacted by the support team from pcloud yesterday and provided the information they required. When I checked my pcloud account today in the morning it was working prop... See more
Company replied
Company details
Information provided by various external sources
pCloud is your Personal or Professional cloud storage. All your photos, videos and documents are stored in one safe place and they are accessible on any device, wherever you go. Real time changes can be seen on all your devices. Every change you make in your pCloud can be seen immediately on your computer, phone or tablet. pCloud makes it super easy to receive large files online because of the Upload link. On top of that, sharing, uploading and downloading files have never been easier. Find more about pCloud on http://www.pcloud.com/
Contact info
74 Zugerstrasse Str, 6340, Baar, Switzerland
- +41 43 508 59 48
- info@pcloud.com
- pcloud.com
2.9
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vast Storage, Minor Glitches
pCloud's 10TB plan offers more space than I'll ever need. It occasionally has sync issues which can be a bit frustrating. Addressing these small glitches would make this a flawless service.
February 3, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for reaching out to us. Please don't hesitate to contact our support team at support@pcloud.com with more details so we can assist you further and resolve any issues you're experiencing. Your satisfaction is our priority, and we're committed to ensuring you have a seamless experience with pCloud.
Best,
pCloud
Excellent Value for Money
I opted for pCloud's 2TB lifetime plan and haven't looked back. The value for money is exceptional, especially compared to monthly subscription models. It's reliable, fast, and I love the convenience of a one-time payment.
January 18, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience! We're thrilled to hear that you find value in our 2TB lifetime plan. Providing reliable service at a great price is what we strive for, and we're glad to have met your expectations. If you have any questions or need assistance, feel free to reach out to us.
Best,
pCloud
Perfect for Collaboration Projects
I've been using pCloud for various collaboration projects, and it's been fantastic. The file sharing and synchronization features make teamwork a breeze, especially when working with large files. It's made our workflow much more efficient!
January 24, 2024
Unprompted review
Reply from pCloud
Hello,
We're thrilled to hear that pCloud has been useful in enhancing your collaboration projects! Our file-sharing and synchronization features are designed to streamline teamwork and facilitate efficient workflow, particularly with large files. If you ever need further assistance or have any questions, don't hesitate to reach out to us.
Best,
pCloud
I love pCloud's simplicity and…
I love pCloud's simplicity and versatility. It's perfect for both personal and professional use. Five stars all the way!
February 5, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you're loving pCloud's simplicity and versatility. Your five-star rating means a lot to us!
Best,
pCloud
pCloud's file recovery feature has been…
pCloud's file recovery feature has been a savior. It's a reliable service that I trust with my important documents.
January 15, 2024
Unprompted review
Reply from pCloud
Hello,
We're glad to hear that pCloud's file recovery feature has been helpful to you. Providing reliable and trustworthy service is our priority. If you have any further questions or need assistance, feel free to reach out to us.
Best,
pCloud
Simple and Efficient
As someone who dislikes recurring payments, pCloud's 500GB lifetime plan is perfect. It's simple, cost-effective, and offers ample space for all my documents and photos. A one-time payment for peace of mind is unbeatable.
February 2, 2024
Unprompted review
Reply from pCloud
Hello,
We're delighted to hear that our 500GB lifetime plan has met your cloud storage needs. Simplicity and efficiency are at the core of our commitment to providing an optimal user experience. If you ever have questions or need assistance, feel free to reach out to our support team. Thank you for trusting pCloud.
Best,
pCloud
Almost Perfect for Small Businesses
The 2TB lifetime plan is a cost-effective solution for my business. It simplifies our file sharing but lacks some collaborative tools found in other services. Great value, but a few additional features would make it perfect.
January 20, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with the 2TB lifetime plan. We're thrilled to be a cost-effective solution for your business's file-sharing needs. Your feedback regarding collaborative tools is valuable, and we'll consider it for future improvements. If you have specific features in mind, feel free to reach out to our support team and let us know!
Best,
pCloud
Very slow upload speeds
Very slow upload speeds, Tested in 3 different continents. USA, Europe, Australia. Gigabit up/down in USA and Europe and 50mb up and 1gig down in AUS yet upload speed is never above 500kbps. It has always been this way for the last 2 years I have used the service. AVOID!
January 29, 2024
Reply from pCloud
Hello,
We apologize for any inconvenience you've faced with your pCloud account. To assist you better, could you kindly provide the email address linked to your pCloud account or share a ticket number from your communication with our support team via the Trust Pilot form? It's important to note that we do not impose any limitations on upload or download speeds. Your cooperation in sharing this information will aid us in investigating the issue promptly and finding a suitable solution.
Thank you for your cooperation.
Best,
pCloud
Secure, Yet Interface Could Improve
pCloud's 500GB plan gives me peace of mind for my personal files. The security is top-notch, but the user interface feels a bit outdated. A more modern UI would make this service even more user-friendly.
January 30, 2024
Unprompted review
Reply from pCloud
Hello,
We appreciate your positive feedback on the security of our 500GB plan. We're also thankful for your suggestion about the user interface. Our team is continuously working on improvements, and your input is valuable. We'll take your comments into consideration as we strive to enhance the overall user experience. If you have any specific ideas or features you'd like to see, feel free to reach out. Thank you for choosing pCloud!
Best,
pCloud
Solid and Secure Storage
pCloud's 10TB lifetime offer is a steal! I store all my work and personal files without worry. The best part? One payment and it's mine forever. No more subscription reminders, just seamless, secure storage.
January 17, 2024
Unprompted review
Reply from pCloud
Hello,
We're thrilled to hear that you're enjoying the benefits of our 10TB lifetime plan! Your satisfaction is our priority, and we're delighted that pCloud's secure and seamless storage meets your needs. Should you have any questions or suggestions, our support team is here to assist you. Thank you for choosing pCloud for your storage needs!
Best,
pCloud
Long-Term Peace of Mind
I recently got pCloud's 500GB lifetime plan and it's been a game-changer. The one-time payment option means no monthly stress about renewals. It's a fantastic deal for anyone looking for reliable, long-term cloud storage.
January 17, 2024
Unprompted review
Reply from pCloud
Hello,
We're delighted to hear that our 500GB lifetime plan has made a positive impact on your cloud storage experience! If you ever have questions or need assistance, our support team is here for you. Thank you for choosing pCloud!
Best,
pCloud
Spacious but Lacks Some Speed
The 10TB plan is a vast space haven, perfect for video projects. However, upload speeds can be slow at times. If pCloud could boost their speed, it would be unbeatable. Still, it's an excellent storage solution.
January 20, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience! We're pleased to hear that you find the 10TB plan spacious for your video projects. Regarding upload speeds, it's important to note that we don't limit the upload or download speed. If you have specific concerns or need assistance, please don't hesitate to reach out to our support team. Your feedback is valuable, and we're here to ensure you have the best experience with our service.
Best,
pCloud
Reliable but needs better Integration
Using the 2TB plan, I easily backed up all my work files. It's been a seamless experience, though I wish it integrated better with other apps I use. A solid service that could be even better with enhanced integration options.
January 25, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with pCloud! We appreciate your feedback. If you have specific integration suggestions or needs, please let us know at support@pcloud.com, and we'll consider them for future enhancements. Your input helps us improve our services. Thanks for being a pCloud user.
Best,
pCloud
Family Photo Album savior!
pcloud has been amazing for storing my family photos. It's so easy to organize and share albums with relatives. The best part? No more worrying about losing precious memories if my computer crashes. A big thanks to pcloud for keeping our memoris safe!
January 17, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you so much for your positive review! We're glad you're having a great experience with pCloud. If you have any questions or need assistance, feel free to reach out.
Best,
pCloud
Worth every penny.
I've been using the 2TB lifetime plan from pCloud for several months now. The ease of not having monthly subscriptions is incredible. It's a straightforward, one-time investment for a service I use daily. Highly recommend it for heavy users.
January 23, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for your positive feedback! We're thrilled to hear that the 2TB lifetime plan has been serving you well. If you ever have any questions or need assistance, feel free to reach out. Your recommendation means a lot to us!
Best,
pCloud
Secure and Reliable - A must have!
As someone who values security, pcloud has been a perfect choice. The encrypted storage gives me peace of mind knowing my sensitive documents are safe. Haven't encountered any downtimes either. Highly recommend for those who prioritize security!
January 20, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for the positive feedback! It's great to hear that pCloud has been meeting your expectations for security and reliability. If you ever have specific suggestions or areas you think we could improve, feel free to share. We're here to ensure your experience with pCloud remains excellent!
Best,
pCloud
IT JUST WORKS and does so perfectly
At first, I was a bit wary when I changed from DropBox to pCloud, but I haven't had a single regret. I've been with them in Europe for maybe 2-3 years and everything just WORKS. Which is what you expect from a sync and backup service. You just want it to work and not have to deal with it anymore unless you want to. Just yesterday it saved my a** since I had to wipe my phone. All my pictures are safely stored on pCloud.
January 21, 2024
Unprompted review
Reply from pCloud
Hello,
We're thrilled to hear your positive experience with pCloud! We're glad you found pCloud to meet your expectations. Knowing that your data is safe and accessible when you need it is exactly what we aim for. If there's anything specific you'd like to see improved or added, feel free to share your thoughts; we're always looking to enhance our user experience. Thanks for choosing pCloud for your storage needs!
Best,
pCloud
Great Storage, could use more features
pCloud's 500GB lifetime plan solved my storage issues, especially for large photo collections. However, I'd love more advanced photo management features. Overall, a great choice with room for feature enhancements.
January 19, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for your positive feedback! We're glad to hear that the 500GB lifetime plan has been helpful for your storage needs. We're always working to improve our services, and your suggestion about advanced photo management features is duly noted and taken into account. If you have any more ideas or feedback, feel free to share. We appreciate your support!
Best,
pCloud
I've tried various cloud storages…
I've tried various cloud storages services and pcloud stands out. It's affordable, offers ample storage and the mobile app is superb. 5 stars!
January 18, 2024
Unprompted review
Reply from pCloud
Hello,
We appreciate your positive feedback about pCloud! It's encouraging to know that you find our service valuable. If you have any suggestions or need assistance in the future, feel free to let us know. We're here to help!
Best,
pCloud
pcloud is a lifesaver for my business
pcloud is a lifesaver for my business. It's fast, reliable and has a user friendly interface. The customer support is also excellent, always ready to help.
January 17, 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your positive experience with pCloud! We're thrilled to hear that pCloud has become a valuable asset for your business. It's fantastic that you find our service fast, reliable, and user-friendly. We're also glad to know that our customer support has been helpful.
If you ever have more insights to share or if there's anything specific you'd like assistance with, feel free to reach out. We appreciate your feedback and are here to support you. Thank you!
Best,
pCloud
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.