PC Sales Online Reviews 10,638

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick response times and efficient problem resolution. Consumers frequently mention the excellent service provided, noting the ease and effectiveness of their overall experience. However, some customers experienced issues with product activation keys, with a few reporting issues with key validity. There were also occasional mentions of difficulties with software installation or compatibility, particularly with older OEM licenses or when updating existing Microsoft Office products.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the fast, effective, and... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the great... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Technology

Users describe ambiguous interactions with technology. Many customers praise the ease of fixing problems with... See more

Response time

Consumers find response times to be positive. Reviewers consistently praise the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great site! Great pricing and they provide online chat support (a live person, not a bot). I uninstalled my current MS Office and installed the one I got from PC Sales. But it wouldn't act... See more

Rated 5 out of 5 stars

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys ju... See more

Rated 5 out of 5 stars

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong... See more

Rated 5 out of 5 stars

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who... See more


Company details

  1. Software Company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lee was awesome and really helped me

Lee was awesome and really helped me. It was nice to see that customer service still exists. He not only gave me a great price on the software I needed, he was very patient and stayed on chat until I had it fully installed and even was able to help activate it remotely when my pc wasn't recognizing it. It was also great that they had a one time download, something that subscription services don't do these days while they rip off the consumer with high monthly rates. I long for the days of getting a cd install disc but this was the next best thing. I'd highly recommend PC Sales Online and Lee. Tell him I thought he was great.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

My Name is Manuel

My Name is Manuel, i just completed the installation for my window11 key, after following the steps my key was activated. so i am very pleased. i give 5 stars.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

A good experience

I’ve already contacted to PC Sales Online a year ago and was impressed with how fast and effective its Support Team works. Thanks for your help!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

They Stepped Up To The Plate For Me

My G-d, what a nightmare computer programs are for me! I lost 6 out of 9 terminals in a lightning strike last June and have spent all these weeks trying to get back up, and MS VISIO was my main bugaboo. Microsoft failed me completely and refunded my subscription. 365 just does not work with legacy engineering drawings. Then, I selected PCSALESONLINE. My own bank tried to peel me away from the deal, saying they (the bank) received numerous fraud complaints! I called PCSALES and a receptionist and I screamed at one another. I called the bank and screamed with them. Then I called PCSALES back and they ran the deal and the bank behaved. Installed the program. Reinstalled for 64bit. Went through the MS Authenticator grinder and of course it failed. Called PCSALES again, and they stepped up to the plate for me. They walked me through the install. The next day I pushed a wrong key and VISIO ran behind some bushes and hid. Called PCSALES again, and they walked me through, but this time using a remote conn. Have to give PCSALESONLINE.COM Six stars for all the help and all the patience. Wow. What a great outfit.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have used PC Sales Online for several…

I have used PC Sales Online for several years, and have recommended it to my friends. Needed to install Office 2019 when I replaced my laptop. Installation and activation went smoothly! It was my fastest installation to date. Thanks guys!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service and Prices

Got a GREAT price for an older version of Office. Better than anywhere else. Needed a little installation help and the on-line support helped me work it out. Very happy I now have a "real" version of Outlook and not the "app" version.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company and support

This was my 3rd purchase. The first 2 went perfectly. This last one gave a lot of trouble due to windows making it hard to update from windows 7 on a very old PC to windows 10. The support crew responded in a timely way and eventually found a fix that made my old computer able to download the new windows.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

the help on line did not stop until I got the product activated . they stayed with me until I was all set. thanks to the support team!

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The representative answered all of my questions and guided me step-by-step through the activation process. Even though I was not able to get the activation done by following the instructions, having someone help me was a good substitution.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I have always had a great experience…

I have always had a great experience with PC Sales Online & today was no different. Their customer service team was responsive, knowledgeable, and genuinely committed to resolving my issue quickly and professionally. From activation support to follow-up communication, they exceeded expectations at every step. It’s rare to find such reliable and courteous service. PC Sales Online has earned my trust and recommendation.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Outstanding job of making the download experience easy and understandable. I have purchased this same product from other venders and frankly was extremely disappointed in their customer service.

August 30, 2025
Unprompted review
Rated 4 out of 5 stars

Full SW rebuild

Through my own fault, I corrupted my boot sw and had to do a full install. I was happy that PC Sales was able to help me restore my MS Office w/o buying a new license... since I had the same HW, it was just a SW issue. I will continue to use your website when we need OS and MS products. Thanks!

August 27, 2025
Unprompted review

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