PC Specialist Ltd Reviews 

2,171
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of configuring custom PCs and laptops through an intuitive website that even offers compatibility checks and 3D models of the build. The quality of the products is frequently described as top-notch, with many appreciating the meticulous build, tidy cable management, and the fact that systems work perfectly right out of the box. People also commend the fast delivery and secure packaging, often receiving their custom-built machines sooner than expected. However, some customers also noted issues with product quality, such as non-working audio ports, poor cable management, or components failing shortly after arrival. A few other people also felt that the build quality lacked care, and some experienced issues like freezing screens or poor battery life on laptops. There were also instances of PCs arriving with the same issue after a rebuild or issues with package delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the build... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent build quality, powerful... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and often exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process of configuring and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Excellent service, fast response to my question and quick at solving mistakes. Very nice website, really enjoyed on building my pc. A lot of updates on your order, so you always know what is happe... See more

Rated 5 out of 5 stars

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,171)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PCS are the best

From the moment I ordered it to the day I received the PC I’ve been overly content with the professionalism at PCS. Their website is foolproof being that it won’t let you pair parts together that won’t optimally work and even afterwards they keep you up to date with what’s going on with the production and Quality Control Testing of the PC.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and quick service

It was so easy journey from the way to select the gaming PC parts to checking the compatibility to ordering, building and testing it. I am so happy with the received PC and will definitely advise to use PCSpecialist.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Buying a pc online for the first time.

I am a 40 year old man who has had a PC all his life. My experience was always to go to a store and buy a pc. This is the first time I buy a pc without seeing anyone's face. But I think you guys found the right way to keep the customer up to date with the status of the PC ordered. The whole experience feels very professional. I think the 360 capture of the pc is great and overall my experience was excellent. All my life I put my PC together in parts on my own but a co-worker recommended you guys and I'm glad I listened to him. From now on I will do the same and recommend you. Thank you for your honesty and good work. The PC is running perfect. Thank again and keep up the good work.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast response to my question and quick at solving mistakes.
Very nice website, really enjoyed on building my pc.
A lot of updates on your order, so you always know what is happening to your pc. They even sending a 3d of your pc, so you can see how it's actually looks like and it's really surprised me.
I definitely recommend them and will use their services again.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Team made it look like it was job of Craftsman

Team made it look like it was job of craftsman or artist. Love the work the have done with building PC. Though their business model takes time to build it, but what great things don't? I am very happy with the services they gave, the amount of time they invested in testing and making sure everything was perfect. Also they kept giving updates on what stage they are on. The day they showed me little sneak peak of how my CPU was looking the day I gone mad and I was blown how awesome it looked. With the quality of work they did, I have done my unpaid marketing for PCSPECIALIST among my friends by telling good things about them

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good service from PC Specialist

Happy with my new PC from PC Specialist, everything is working great so far and it was easy to track the progress of my order from time of purchase through to delivery on my account page.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

5/5 star rating for these guys

5/5 star rating for these guys. I ordered a recoil 18 inch laptop that I configured myself on there super easy user friendly website. Halfway through my build I changed my ssd for more storage, which is probably why it took around only a month to arrive in Ireland.
My laptop is as professional as can be and a bit of a beast. Thanks PCSPECIALIST. I would highly recommend them

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new PC

Love my new PC, had a minor issue with the bluetooth driver when I set it up and a chap named Matthew in support sorted me out in no time at all. Was seamless, very impressed.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars guys

5 stars guys. When i was looking for a place to order my new PC the sites I found were less than ideal and weren't great at communicating but Pcspecialist blew them out of the water. When my PC arrived i was so ready for extra assembly i needed to do or maybe there was something missing but no everything was there and I practically just needed to plug it in and start gaming

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

It’s exactly what I expected, and my expectations were high

I really appreciated how fast this was built and how safely it was shipped. It worked perfectly right out of the box, which, in my experience, is not always the case when you buy a computer. It runs exactly like I hoped it would and expected it would with these parts, so I will be buying from this company again when I upgrade my graphics card within the next year or two (there’s nothing wrong with the graphics card I got, it runs perfectly for what it is, but I was given some bad advice when building my PC—not by this company, by someone who was helping me choose parts—and I got one that is underpowered for some of what I plan on doing.)

I did have one minor issue with the PC, though. When I switched from abysmal 90 Mbps Wi-Fi to 1 Gbps full fibre yesterday, all of my devices were getting 200-600Mbps, but my new computer only got as high as at 17. I had to reinstall the network drivers for it to work properly. I don’t know if this is a Windows issue or a build issue so I haven’t taken off star for it, but I thought it was worth mentioning.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. How do you sell a “gaming pc” for 800 quid that contains a 1gb NVIDIA Gforce??? That card can barely run ps2 games! And a processor that is 10 years outdated??? Absolutely disgusting. To bump up the price they include full price Windows and expensive cabling

August 23, 2024
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for taking the time to share your feedback and we are sorry to hear this.

We do wish to learn more about your feedback, and understand that you have recently been in contact regarding an issue with your system, as such, we will be looking to reach back out to you directly.

Please be assured that as a competitive company, we offer the best value for money, all year round.

When accessing our configurators, a customer can make modifications to any of our pre-configuration templates, as to allow them to better match the specifications to their budget and requirements.

Should any of our customers have trouble finding the perfect configuration, we have a dedicated support team on hand, to assist.

Our customers are also able to elect for systems without an operating system, and we do offer cable management with with all our systems as a standard, while some system integrators do charge extra for such services. should that be their preference.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

PC Specialist know their customers and…

PC Specialist know their customers and have an ideal set of standards when designing their PCs to their customers specifications. I am content with their design and support team. Always willing to listen to feedback and are committed to achieving 100% satisfaction.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

This is the fourth PC that I buy from…

This is the fourth PC that I buy from PC specialist. This time it’s a gaming computer for my oldest kid and as usual it is an absolute pleasure to work with these guys. Easy to configure and find out what she wanted to get and it arrives a week later. I have no complaints - during the whole process you’re being updated on emails and It’s a very clear process. You can see where they are in the assembly. All in all I give them 10 out of 10.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Really happy with my order so far, they have awesome production system, I’ve researched a lot before my purchase, they offer same price even if you buy every single component somewhere else and build it yourself, so I wonder how they make profit. Good packaging, received in one peace :) only problem was the courier, it took so long them to deliver my order.

June 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look