PC Specialist Ltd Reviews 

2,171
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of configuring custom PCs and laptops through an intuitive website that even offers compatibility checks and 3D models of the build. The quality of the products is frequently described as top-notch, with many appreciating the meticulous build, tidy cable management, and the fact that systems work perfectly right out of the box. People also commend the fast delivery and secure packaging, often receiving their custom-built machines sooner than expected. However, some customers also noted issues with product quality, such as non-working audio ports, poor cable management, or components failing shortly after arrival. A few other people also felt that the build quality lacked care, and some experienced issues like freezing screens or poor battery life on laptops. There were also instances of PCs arriving with the same issue after a rebuild or issues with package delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the build... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent build quality, powerful... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and often exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process of configuring and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Excellent service, fast response to my question and quick at solving mistakes. Very nice website, really enjoyed on building my pc. A lot of updates on your order, so you always know what is happe... See more

Rated 5 out of 5 stars

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,171)

177 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service, so straight forward. i used to work in IT and this is nearly as economical as building your self but less stress and hassle. they were really good at communicating each stage, and believe me i kept checking where it was. so excited to get it. Works great. first time I've been able to play games on ultra!

October 30, 2025
Unprompted review
Rated 4 out of 5 stars

Highly recommend

All components are exactly as ordered, build quality is very good. Pc came well secured. Performance of the set is outstanding and I am very happy. Slightly dissapointed with audio ports on top of the case not working but it can ba a motherboard limitation. I highly recommend pcspecialist.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

They Build Great PCs

The website is helpful when it came to building my Desktop PC, a small work station. I reached out to their service team, and they provided recommendations that I took on board. They had a stock issue with the GPU but provided alternatives, same series and brand. They battle tested the machine and delivery was pretty quick (I'm in Ireland). My only complaint is one of the customer service reps had mentioned dual booting for my PC would not be an issue, and when I asked to confirm when someone else reached out about the GPU, I was told no. A little mix-up but installing Linux is no bother for me.
All around, very happy with the service and the product.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great PC- Great service

We recently configured and purchased a gaming PC from PC Specialist. The whole process was straightforward from initial configuring through to final order. Our order was fully tracked from start to finish and the PC was delivered on time in very safe and secure packaging

October 8, 2025
Unprompted review
Rated 4 out of 5 stars

I'm very happy with my computer

I'm very satisfied with my product and I very much enjoyed the shopping experience of selecting parts. The communication from the team was pretty good but a few delays made the experience slightly difficult. That being said once the pieces were together everything came together very quickly.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service despite a rocky start

I ordered a PC from Ireland, but unfortunately, it arrived damaged in transit. Accidents happen, what really matters is how a company responds, and in this case, PC Specialist handled it brilliantly.

A special mention to Nowell, who was incredibly helpful throughout the process. I wasn’t sure how to return the damaged PC, and to make things trickier, I was heading off on a two-week holiday right after delivery. Nowell guided me through every step, arranged the return, and ensured that a replacement was delivered once I got back.

The new PC arrived in perfect condition and works flawlessly. I’m very happy with the purchase, and honestly, I don’t think I’d have managed the situation as calmly without Nowell’s support. You’ve definitely got a star employee there!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Custom built laptop, good price, good quality

PC Specialist guys built my custom laptop in couple of days, good quality, fair price and quick delivery. If you want a PC or Laptop with special build / configuration and the best price on the market - I can recommend them for sure.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

The order was prompt

The order was prompt. But we have got a chance to set them up. If they do as they say I will come back and update. 5 stars were for the prompt ordering and delivery.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Company

From all of the custom PC building websites I’ve visited, PCspecialist makes it the easiest.

You can customise your PC as much as you want. You can choose everything you want, every little part of the PC, how many fans you want, how much ram yadda yadda, and it even gives you different brands so you have enough choice. It even warns you if this or that will/wont work or if it is or isn’t compatible, something that 98% of the PC building websites I’ve visited have never done.

I 100% recommend PC Specialist if you’re considering or even beginning to look into buying a PC prebuilt.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

My elimina pro laptop was made…

My elimina pro laptop was made perfectly, no problems after gaming for a month. Staff were helpful when they had to change from a rush build of 1 day to normal build time because they were awaiting parts to be delivered. Overall very happy with their service.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly satisfied with my custom…

Thoroughly satisfied with my custom build. This company keeps you fully informed at every stage of the process, to even giving you a preview image of your order including the cable management at the back of the case.

I would recommend this company to anyone even those who have built their own in the past as the machine will have been tested prior to shipping and their work guaranteed.

👍

October 27, 2025
Unprompted review

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