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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the user-friendly interface and the extensive suite of tools offered, making various PDF tasks straightforward and efficient. Many people highlight the exceptional customer service, noting quick and helpful responses from the support staff. The overall experience is described as positive, with users appreciating the speed and reliability of the product. However, some customers expressed dissatisfaction with the product's licensing, particularly regarding the terms and conditions associated with "lifetime licenses" and their functionality after updates. These users encountered difficulties with license transfers to new computers or found the desktop version did not fully meet their expectations.

What people talk about most

Product

Customers had ambiguous experiences with the product. Many reviewers praised its functionality, noting it... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and efficiency. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent, personalized,... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Candy PDF offers such a wide range of features that I’m genuinely impressed. You can merge PDFs beautifully and convert files with ease — and it all works much faster than with most online services.... See more

Company replied

Rated 5 out of 5 stars

I was initially apprehensive about its use but after a little use I could use it steadily for both converting to pdf and vice versa, from my Microsoft applications which I generally use. After using... See more

Company replied

Rated 5 out of 5 stars

I purchased a desktop version of the program about a month ago. It's a great alternative to Adobe and the price was low. The customer service is amazing with same day and sometimes next day fast respo... See more

Company replied

Rated 5 out of 5 stars

PDF Candy is a versatile and user-friendly PDF editor that offers an impressive suite of tools for both casual and professional users. The Tech support team are great thanks for all your help installi... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

Edit PDF files with PDF Candy - a free online PDF editor. Convert PDF to Word, PDF to JPG, merge PDF, split PDF, compress PDF, etc.


Contact info

3.8

Great

TrustScore 4 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent But there is a little…

Excellent But there is a little problem, when converting files from Word files. in Thai language to PDF file, the picture is missing some But overall I like it very much. Please continue to develop thank you very much team

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Swiss Army Knife for PDF documents

I'm a corporate trainer and I need to produce training materials for my students by splitting and combining various PDF documents containing reference materials, class exercises, and copies of my presentations.
PDF Candy offers a variety of tools that allow me to construct exactly what I want for my students. It can extract ranges of pages from another PDF, combine extracted pages together, trim off unwanted text from the edges of PDF documents, and does it all quickly and effortlessly.
The interface to PDF Candy is somewhat eccentric but very easy to follow and very user-friendly.
There are many other features within this product that I have not yet explored but for my needs, it's just right.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Online Customer Service

I send a request to have my pdf candy license code deactivated because I was moving to a new computer. I got the typical email saying to allow 2 business days to get a response. Well, it only took 15 minutes to have my issue resolved. Loved the quick resolution.

May 20, 2021
Unprompted review
Rated 4 out of 5 stars

All good

Prompt action, very good service

May 20, 2021
Unprompted review
PDF Candy logo

Reply from PDF Candy

Hello Luc,

Thank you so much for your kind review!

We’re delighted to hear you were pleased with our prompt action and service. Your satisfaction is very important to us, and we’re always here if you need any further assistance.

Thanks again for choosing PDF Candy!

Rated 1 out of 5 stars

Does not work, pdf candy does not respond

I need a user-friendly product. After paying $99 for the pro version and activating the pro version, the app still wanted me to upgrade to the pro version. I uninstalled the program to reinstall to see if that would fix the issue. Now the key does not work. I went to the key support section, and then the captcha doesn't work. No phone support. It also looks like not all functions are on the desktop version, and I am NOT going to upload my documents to the web. I want a full refund. They do not respond to their Facebook page or on PayPal. Another Facebook post is complaining of the same issue. The money I spent is going to someplace in the Netherlands. I want a full refund and will continue posting this review in other places. Don't purchase their product.

February 28, 2021
Unprompted review
PDF Candy logo

Reply from PDF Candy

Hello Jonathan,

Full refund for your order was approved.

Rated 5 out of 5 stars

Great website!

Quick and easy JPG to PDF website that's completely free. Helped me a lot when doing online schooling due to Covid.

July 20, 2020
Unprompted review
Show reviews in all languages. (184 reviews)

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