The payment method is deceiving. I payed by Visa. The debt was made to my account, but it didn't work and I had to pay by GPay to have the file downloaded.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable management of my request. Fast reply of the pdfleader.com service department. My worries about falling into an internet trap have disappeared.
Company replied
I only needed the service as a once-off. The converter worked really well and was very easy to use. I paid for a one week subscription just to get the one image converted. As I will not need it again... See more
Company replied
Quick reaction. I had used the trial version on 10th May and requested for not to charge any amount for now. In future, if i need will revert and appreciate excellent service. I had used my card endi... See more
Company replied
4.2
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
💯 recommend
The Customer Service with this app is incredible. Very attentive to customer needs and 100% recommend they respond quickly professionally and properly couldn't recommend a better PDF app.
June 1, 2026
Unprompted review
Reply from Pdfleader
Dear Violet!
Thank you so much for your amazing feedback!
We’re really happy to hear that you had a great experience with our customer service and that our team was able to respond quickly and professionally to your needs. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need anything in the future, we’ll be here to help.
Reply from Pdfleader
Dear Valued Customer!
Thanks for your constant support.
We’re delighted to learn that our service has met your expectations for speed and reliability. Our commitment to excellence drives us to consistently improve, and it’s rewarding to know we’ve succeeded in providing you with a positive experience.
Wishing you all the best!
Simply the best!!!
June 1, 2026
Reply from Pdfleader
Dear Thanasis!
Wow, what an overall wonderful review!
We appreciate your feedback and are thrilled you are pleased with our product. Your satisfaction is our main goal, and we are proud to have met it.
We look forward to assisting you again whenever you need us!
Thank you !!
June 1, 2026
Reply from Pdfleader
Dear Valued Customer!
Thanks for the review! We appreciate it!
We are pleased to learn that our product has met with your approval. Your satisfaction remains our highest priority, and we are glad to have succeeded in fulfilling it.
Wishing you a fantastic day and looking forward to next time!
I had to explain myself 5 times before…
I had to explain myself 5 times before actually receiving a refund
May 27, 2026
Reply from Pdfleader
Dear Tami!
Thank you for taking the time to write a review.
Our goal is to consistently deliver outstanding support, and we apologize for not meeting those expectations. We are fully committed to rectifying the situation and ensuring a better experience moving forward.
If there’s anything else we can assist you with, please don’t hesitate to reach out at social@pdfleader.com. We wish you and your loved ones all the best.
Reply from Pdfleader
Dear Danie!
Thank you very much for your review!
It’s gratifying to know that our product has met your expectations. Your satisfaction is paramount to us, and we are thrilled to have delivered on that promise.
Your kind words motivate us to keep going above and beyond for all our users!
works quick
June 1, 2026
Reply from Pdfleader
Dear Jur!
Many thanks for your encouraging feedback!
We are happy to hear that you find our product fast! Our team is constantly working on enhancing the service even further.
Thank you once more for your review and for being a valued member of our community!
Reply from Pdfleader
Dear Toni!
Thanks for sharing your positive feedback.
Our customer service is always happy to ease your experience with our service and answer any questions that may arise. We are happy to know that we managed to provide you with exceptional support.
We look forward to assisting you again whenever you need us!
My query was solved pretty well and…
My query was solved pretty well and fast. I'm satisfied with the customer service
June 1, 2026
Reply from Pdfleader
Dear Karolina!
Thank you for taking the time to write a review.
Our customer service team will be glad to know that their dedication to helping you was noticed and appreciated!
If you ever need our service again, we’ll be here. Thanks again for taking the time to share this!
Reply from Pdfleader
Dear Titti!
Thank you for your feedback!
We’re glad to hear that you received helpful support while canceling your account. Our team always aims to make the process as smooth and clear as possible, and your comments are truly appreciated.
Wishing you all the best!
They say it’s free but it’s not when…
They say it’s free but it’s not when you finish up your whole pdf in the end
June 1, 2026
Unprompted review
Reply from Pdfleader
Dear Valued Customer!
Thank you for giving us the feedback.
We are sorry for the inconvenience caused! Please know that our service developers are working on trying to improve the overall PDFLeader user experience, and direct feedback from our customers is taken into consideration.
If you’d like, please reach out to our support team at social@pdfleader.com, and we’ll review your situation to see if there’s any way we can assist further.
Reply from Pdfleader
Dear Devika!
Thank you for sharing your positive experience with our product.
Such reviews make us happy! Your satisfaction is our main goal, and we’re proud to have achieved it.
Thank you for caring and helping to make our service awesome.
Reply from Pdfleader
Dear Lakkhana!
Thank you for supporting us!
Please know that we are always striving to bring you the best. We will continue working on providing a great experience, introducing new features, and making improvements with every update.
Whenever you use our service, we hope your experience is smooth and enjoyable. Wishing you all the best!
Reply from Pdfleader
Dear Valued Customer!
Thank you for your patience at this time.
We’re sorry to hear that the transcript download felt slow. We appreciate you pointing this out, and we’ll take your experience into account as we continue working on improving performance and loading times.
Feel free to reach out at social@pdfleader.com for any further inquiries or thoughts. Warm regards!
I disliked how slow the program worked…
I disliked how slow the program worked to cut pages. Besides that, everythin was perfect. I wish I dad had more time to use it.
June 1, 2026
Reply from Pdfleader
Dear Valued Customer!
Thank you for your feedback!
We’re sorry to hear that page cutting felt slow, and we understand how important speed is when working with documents. At the same time, we’re really glad to know that everything else worked perfectly and that you still had a good overall experience with the tool.
If you have any future questions, please do not hesitate to contact us at social@pdfleader.com.
Reply from Pdfleader
Dear Jorge!
Thank you for staying with us and being our loyal customer.
It’s wonderful to hear that our service was easy for you to use! We put a lot of effort into creating an intuitive experience, and your feedback reassures us that we’re on the right track.
Wishing you all the best and looking forward to supporting you again!
Reply from Pdfleader
Dear Zoltan!
Thank you for giving us the feedback.
It’s unfortunate to hear that you feel this way. We invite you to experience our service firsthand and verify its authenticity.
If you have any questions or concerns, please reach out to us at social@pdfleader.com, and we’ll gladly help resolve any issues.
Its a good experience
My document was converted fro PDF to Word effectively. Quite good to use
June 1, 2026
Reply from Pdfleader
Dear Kehinde!
Thank you for your feedback!
We’re glad to hear that your document was converted from PDF to Word effectively and that you found the service easy to use. Your positive experience means a lot to us.
We appreciate your feedback and hope to serve you again in the future!
A substitute for un authorized subscription…
A subscription was processed automatically from my account without my authorisation. I wrote to claim the money back, but I was initially responded to badly. After my complaint, I received a better response from another customer care agent, who made me feel welcome by alleviating my pain, and I felt better. To a large extent, it shows that customers are a major priority in your business, given how I was treated. Customers should be treated properly in the future, with referrals to others who need the service, and they should be assured that their needs will be properly addressed.
May 22, 2026
Reply from Pdfleader
Dear Valued Customer!
Thank you for sharing your experience.
We’re sorry to hear about the initial confusion and the way your request was handled at first. It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
At the same time, we’re glad that another member of our support team was able to assist you in a more supportive and reassuring way.
Your feedback is very important to us. We truly appreciate your perspective and your suggestions on how we can better support our users in the future.
Do not use this service
Do not use this service. Supposed one time use for $0.95 becomes $44.95 recurring monthly fee. They will not refund your money. Whether it is fine print or not, this disingenuous. If you do need this “one time service” cancel immediately.
May 31, 2026
Unprompted review
Reply from Pdfleader
Dear Valued Customer!
Thank you for reaching out, and apologies for the inconvenience.
We do understand that the subscription details might not have been what you expected. While we communicated our pricing model as a monthly one, we can appreciate that sometimes preferences differ.
We’d really appreciate the opportunity to look into this further and help resolve any outstanding concerns. Please reach out to our support team at social@pdfleader.com, and we’ll be glad to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.